• Perform system connectivity troubleshooting and evaluation of data anomalies. • Act as a liaison between emergency departments and urgent cares that participate in syndromic surveillance and serve as a recruitment specialist for onboarding new facilities into ESSENCE-FL. • Facilitate and maintain data transmissions between the other data source providers (e.g., EMS, poison control, vital statistics). • Oversee and ensure onboarding of syndromic surveillance partners, including establishing transport, reviewing test messages, validating messages, providing feedback to partners on message content and structure issues, and providing technical assistance or support. • Perform a review of data quality and maintain active communication with data providers regarding issues associated with file transfer and data quality. • Serve as the site administrator for the National Syndromic Surveillance Program which includes responding to data quality inquiries from NSSP, managing the master facility list, and monitoring data quality. • Assist with operating the ESSENCE-FL helpdesk. • Participate in special surveillance projects during key events. • Assist with syndromic surveillance data quality efforts including monitoring dashboards and infrastructure development to support data quality efforts. • Facilitate, attend, and participate in syndromic surveillance team meetings. • Conduct systems training for county and state users. • Develop training materials including recording the training and ensure materials can be distributed after the training. • Assist with updating team training manual and other materials as needed. • Document and centrally organize business and system requirements, implementation guides, standard operating procedures, and processes as it relates to syndromic surveillance. • Attend national syndromic surveillance calls or trainings, quarterly grantee calls, and other relevant national calls or trainings related to the implementation of syndromic surveillance. • Assist with the submission of project deliverable updates for grants related to syndromic surveillance to the Center for Disease Control.

• Maintain grant trackers covering applications, approvals, disbursements, and reporting deadlines • Track required documentation, receipts, and impact updates from grantees • Follow up with grantees to ensure timely and complete reporting • Keep grant records accurate, organized, and partner-ready • Support grant cycle launches and close-outs with clear timelines and checklists • Maintain shared folders, trackers, and internal documentation for impact work • Support the upkeep of SOPs, templates, and process documentation • Ensure data, files, and materials are easy to find and consistently organized • Flag risks, delays, or missing information early to leadership • Support internal reporting and dashboard inputs as needed • Prepare, format, and polish impact-related materials, including: Presentations and decks / Grant summaries and briefs / Partner- and funder-facing documents • Support meeting logistics: Draft agendas and pre-reads / Take notes and track action items / Manage follow-ups and reminders • Coordinate calendars, deadlines, and internal requests for the Impact team • Reduce administrative load for the Chief Impact Officer and Impact Manager • Support logistics for impact-related events, convenings, or travel (as needed) • Serve as a reliable point of coordination across impact workflows • Provide steady cross-functional coordination in a fast-moving environment, bringing structure, follow-through, and clarity to shared projects

• Serve as the primary learning leader and strategic partner to Global Development and Global Development Operations, partnering with VP- and Executive Director-level leaders to shape capability strategies aligned to business priorities • Translate functional strategies into multi-year, longitudinal learning roadmaps focused on critical roles, transformation initiatives, and workforce readiness • Establish clear learning priorities and make portfolio-level trade-offs to maximize business impact and resource effectiveness • Lead, coach, and develop a team of learning professionals, setting clear expectations for strategic thinking, execution quality, and stakeholder partnership • Build leadership capability within the team, fostering accountability, inclusion, and continuous improvement • Allocate work, balance capacity, and ensure delivery excellence across a complex portfolio • Oversee the end-to-end learning lifecycle – from needs assessment through design, delivery, and measurement – ensuring learning solutions are intentional, role-based, and outcome-driven • Ensure consistent application of adult learning principles, instructional design rigor, and learning standards across modalities (live, virtual, blended, self-serve) • Partner with Quality and GxP Learning to enable a modern, compliant learning ecosystem that goes beyond “read and certify,” demonstrating knowledge management and contextual learning approaches • Act as a change leader for functional transformations, ensuring learning accelerates adoption of new processes, systems, and behaviors • Apply learning measurement frameworks to assess effectiveness, demonstrate value realization, and continuously improve solutions • Integrate learning into broader business planning and decision-making processes through influence and insight • Serve as an integrator across the R&D Knowledge & Learning organization, orchestrating capabilities from learning, knowledge management, professional skills, and the Amgen Library • Ensure alignment with enterprise learning strategies, platforms, and shared services • Manage internal and external partners to deliver scalable, high-quality learning experiences.

• Assists in the oversight of appropriate utilization and continued medical necessity of all behavioral services that the Regional Behavior Analyst is responsible for. • Provides monitoring and recommendations for the continuation, fading or termination of behavioral services. • Determines eligibility or designates residential providers as meeting the criteria to deliver Behavior Focused or Intensive Behavioral Residential Habilitation services. • Gathers, compiles, and makes face-to-face visits to draft or amend Behavioral Summary Reports. • Conducts follow-up reviews and reporting on approved services as requested. • Works in collaboration with behavioral service providers to improve the quality and delivery of services to support improved outcomes for individuals. • Tracks and completes follow-up on QIO Alerts, incident reports and use of reactive strategies. • Provides consultation on behavior assessments and programs, as well as consulting on difficult cases. • Performs any other related activities as requested, including participation in monthly statewide calls with the agency senior behavior analyst and special projects related to behavioral services.