• Serve as the primary learning leader and strategic partner to Global Development and Global Development Operations, partnering with VP- and Executive Director-level leaders to shape capability strategies aligned to business priorities • Translate functional strategies into multi-year, longitudinal learning roadmaps focused on critical roles, transformation initiatives, and workforce readiness • Establish clear learning priorities and make portfolio-level trade-offs to maximize business impact and resource effectiveness • Lead, coach, and develop a team of learning professionals, setting clear expectations for strategic thinking, execution quality, and stakeholder partnership • Build leadership capability within the team, fostering accountability, inclusion, and continuous improvement • Allocate work, balance capacity, and ensure delivery excellence across a complex portfolio • Oversee the end-to-end learning lifecycle – from needs assessment through design, delivery, and measurement – ensuring learning solutions are intentional, role-based, and outcome-driven • Ensure consistent application of adult learning principles, instructional design rigor, and learning standards across modalities (live, virtual, blended, self-serve) • Partner with Quality and GxP Learning to enable a modern, compliant learning ecosystem that goes beyond “read and certify,” demonstrating knowledge management and contextual learning approaches • Act as a change leader for functional transformations, ensuring learning accelerates adoption of new processes, systems, and behaviors • Apply learning measurement frameworks to assess effectiveness, demonstrate value realization, and continuously improve solutions • Integrate learning into broader business planning and decision-making processes through influence and insight • Serve as an integrator across the R&D Knowledge & Learning organization, orchestrating capabilities from learning, knowledge management, professional skills, and the Amgen Library • Ensure alignment with enterprise learning strategies, platforms, and shared services • Manage internal and external partners to deliver scalable, high-quality learning experiences.

• Assists in the oversight of appropriate utilization and continued medical necessity of all behavioral services that the Regional Behavior Analyst is responsible for. • Provides monitoring and recommendations for the continuation, fading or termination of behavioral services. • Determines eligibility or designates residential providers as meeting the criteria to deliver Behavior Focused or Intensive Behavioral Residential Habilitation services. • Gathers, compiles, and makes face-to-face visits to draft or amend Behavioral Summary Reports. • Conducts follow-up reviews and reporting on approved services as requested. • Works in collaboration with behavioral service providers to improve the quality and delivery of services to support improved outcomes for individuals. • Tracks and completes follow-up on QIO Alerts, incident reports and use of reactive strategies. • Provides consultation on behavior assessments and programs, as well as consulting on difficult cases. • Performs any other related activities as requested, including participation in monthly statewide calls with the agency senior behavior analyst and special projects related to behavioral services.

• Provide leadership and day-to-day management of staff, strategic planning and overall customer satisfaction. • Effectively manage direct reports in both in office and virtual capacities. • Recruit, interview, hire and train new staff. • Continually monitor staff alignment and workload to ensure the highest levels of customer service, efficiency and productivity. • Meet and exceed customer expectations by managing customer service levels, quality and productivity and by providing value added solutions and recommendations. • Maintain the highest level of quality, professionalism and integrity when negotiating with suppliers and dealing with clients and team mates.

• Lead end‑to‑end management of program operations workstreams, including study and researcher intake, DUA and governance workflows, stakeholder communications, training, and technical assistance for linkage and enclave services • Coordinate with federal customers and technical leads to translate policies, privacy requirements, and program goals into clear operational processes, SOPs, templates, and services • Oversee day‑to‑day execution of operations activities, tracking requests, timelines, risks, and issues, and ensuring timely completion of requirements and deliverables • Manage development and use of dashboards and metrics to monitor program participation, DUA processing, linkage demand, turnaround times, user experience, and continuous improvement actions • Lead planning and delivery of communications, documentation, and training for researchers and stakeholders, including guidance on DUAs, masking, linkage options, enclave use, and disclosure review processes • Plan and execute data linkage operations related transition activities, including orderly transfer of environments, configurations, documentation, and tools