• Assists in the oversight of appropriate utilization and continued medical necessity of all behavioral services that the Regional Behavior Analyst is responsible for. • Provides monitoring and recommendations for the continuation, fading or termination of behavioral services. • Determines eligibility or designates residential providers as meeting the criteria to deliver Behavior Focused or Intensive Behavioral Residential Habilitation services. • Gathers, compiles, and makes face-to-face visits to draft or amend Behavioral Summary Reports. • Conducts follow-up reviews and reporting on approved services as requested. • Works in collaboration with behavioral service providers to improve the quality and delivery of services to support improved outcomes for individuals. • Tracks and completes follow-up on QIO Alerts, incident reports and use of reactive strategies. • Provides consultation on behavior assessments and programs, as well as consulting on difficult cases. • Performs any other related activities as requested, including participation in monthly statewide calls with the agency senior behavior analyst and special projects related to behavioral services.

• Provide leadership and day-to-day management of staff, strategic planning and overall customer satisfaction. • Effectively manage direct reports in both in office and virtual capacities. • Recruit, interview, hire and train new staff. • Continually monitor staff alignment and workload to ensure the highest levels of customer service, efficiency and productivity. • Meet and exceed customer expectations by managing customer service levels, quality and productivity and by providing value added solutions and recommendations. • Maintain the highest level of quality, professionalism and integrity when negotiating with suppliers and dealing with clients and team mates.

• Lead end‑to‑end management of program operations workstreams, including study and researcher intake, DUA and governance workflows, stakeholder communications, training, and technical assistance for linkage and enclave services • Coordinate with federal customers and technical leads to translate policies, privacy requirements, and program goals into clear operational processes, SOPs, templates, and services • Oversee day‑to‑day execution of operations activities, tracking requests, timelines, risks, and issues, and ensuring timely completion of requirements and deliverables • Manage development and use of dashboards and metrics to monitor program participation, DUA processing, linkage demand, turnaround times, user experience, and continuous improvement actions • Lead planning and delivery of communications, documentation, and training for researchers and stakeholders, including guidance on DUAs, masking, linkage options, enclave use, and disclosure review processes • Plan and execute data linkage operations related transition activities, including orderly transfer of environments, configurations, documentation, and tools

• Build and scale the core operational systems that power the marketplace, including contractor onboarding, deliverable tracking, invoicing workflows, and quality programs. • Design and implement onboarding processes and training programs for gig workers to ensure readiness, consistency, and scalability. • Develop and manage quality frameworks, performance standards, and feedback loops to maintain high service delivery across the marketplace. • Own operational workflows for tracking transcripts, invoices, and contractor deliverables, ensuring accuracy, accountability, and timely delivery. • Partner closely with product, engineering, sales, and support teams to define requirements and help build the tools and systems the marketplace relies on. • Monitor operational metrics, identify gaps or inefficiencies, and drive continuous improvement through process iteration and automation. • Act as a hands-on executor and problem solver, jumping into day-to-day operational challenges as needed while building long-term scalable solutions.