• Ensure every project has clear ownership, sensible resourcing, and a workable delivery plan • Match work to the right mix of internal team members and external freelancers, using judgement rather than rigid rules • Build and maintain a reliable pool of freelancers and collaborators • Spot delivery risks early and help teams get back on track before problems escalate • Reduce rework and friction by improving how projects are set up, scoped, and run • Capture delivery lessons and help the team continuously improve • Work closely with senior managers to problem-solve, prioritise, and keep work flowing

• Process and validate customer Purchase Orders (POs) by checking them against sales documentation, contracts, and pricing, ensuring accuracy and completeness. • Create and issue customer invoices, resolve discrepancies, and manage invoice adjustments, including the issuance of credit notes. • Manage invoice submission and payment collection, including providing payment details, completing customer forms, and following customer-specific billing processes. • Access and work within customer procurement portals (e.g., SAP, Polaris) to retrieve POs, upload invoices, track status, and respond to customer queries. • Manage the full license lifecycle, including creating, renewing, deploying, and diagnosing product keys to ensure smooth customer onboarding. • Act as a primary point of contact for accounts receivable and billing-related communications, delivering a professional and helpful customer experience. • Investigate and rectify inaccuracies from existing or past orders to ensure customer accounts are healthy. • Maintain meticulous records of data changes or corrections to ensure accuracy and compliance with company protocols. • Coordinate and manage seasonal billing support staff during peak months (June–September), including task allocation, training, and quality checks. • During off-peak periods, lead process improvement initiatives, document workflows, identify automation opportunities, and support broader finance operations. • Partner closely with the Financial team to support cash collection, reporting, and internal controls across the order-to-cash cycle.

• Lead and manage the daily operations of a team responsible for the setup, maintenance, and lifecycle management of social platform accounts at scale. • Plan and prioritize team workloads, ensure KPIs, SLAs, and operational targets are met. • Own account lifecycle strategies, including account readiness, stability, and long-term performance. • Monitor platform behavior, policy changes, and emerging trends, and adjust operational processes accordingly. • Troubleshoot account issues such as restrictions, compliance risks, and behavioral inconsistencies. • Ensure sufficient inventory and availability of operational accounts. • Work closely with technical and engineering teams to align account operations with internal infrastructure and automation. • Track and analyze operational metrics related to account health, performance, and throughput. • Drive continuous process improvement and operational efficiency.

• Requests and tracks receipt of records for newly enrolled students • Processes student withdrawals • Fulfills records requests for withdrawn students within prescribed time frames • Sends special programs notification letters and testing results to parents • Maintains K12 and state student-level special programs databases and records, including data entry and system accuracy • Creates customized reports for various departments as requested • Creates and maintains student cumulative files and other student records; audits for accuracy on at least an annual basis • Establishes and maintains secure access to student records; ensures proper disposal of student records • Maintains and scans received files • Serves as primary point of contact for families, teachers, staff, and other schools in regards to accessing student information and records • Ensures that school personnel comply with the Family Educational Rights and Privacy Act (FERPA)