• Take strong positions, create innovative, thought provoking, and highly leveraged “must-have research” content • Develop new research and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests • Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs • Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights • Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions • Create and deliver high value presentation materials on and off stage for Gartner events • Support Research and Sales by providing high-quality and timely research content peer review • Identify research process improvements or develop new processes that help the team and Research & Advisory provide excellent service delivery • Mentor and coach by supporting more junior team members • Actively seek to help clients engage regularly and often with Gartner research and interactions

• Send purchase orders to suppliers and confirm receipt (Step 7) • Follow up and obtain supplier order confirmation (Step 8) • Coordinate with Finance department to confirm PO approval (Step 9) • Create and process supplier payment records in CRM (Step 10) • Update CRM status to 'Ready for Shipping' upon payment confirmation (Step 11) • Conduct supplier follow-up via email, phone, messages, and online meetings • Contact freight forwarders for air/sea quotations based on shipment dimensions (Step 13) • Ensure shipment cost does not exceed 20% of invoice value; escalate to Eng. Fahad for approval if exceeded • Follow up with forwarder for quotation confirmation; coordinate with Division Head for Anesthesia dept. shipments (Step 14) • Arrange shipment insurance coverage (included in monthly declaration) • Update CRM status to 'Shipment Dispatched' once forwarder collects goods (Step 15) • Contact and coordinate shipment insurance arrangements (Step 12) • Ensure all international shipments are covered under the monthly insurance declaration • Negotiate and enhance payment terms with international and local suppliers • Review and strengthen PO terms and conditions to protect company interests • Proactively manage supplier relationships through structured communication cadence • Conduct demand and inventory planning sessions with Division Heads to anticipate procurement needs • Monitor exchange rates for international supplier transactions and flag risk exposure to management • Prepare Excel with stock order details (article codes, qty, UOM) and cross-check supplier registration (Step 1) • Create Purchase Order in the system by linking to the related Sales Order (Step 4) • Perform inventory capacity checks in the system (Steps 5–6) • Update CRM PO status to 'Shipment Arrived' upon port arrival (Step 16) • Create SFDA GHAD clearance request and coordinate with customs broker (Step 17) • Update system status once goods arrive at Kafou Medical warehouse (Step 18) • Process pending goods receipt in Dolphin ERP (Step 19) • Confirm and finalize goods receipt in Dolphin system (Step 20) • Cross-check received goods against supplier invoice and calculate shipping cost per PO (Step 21) • Collect and attach all GRN documents: supplier invoice, airfreight invoice, clearance invoice, customs bayan, and payment proofs (Step 22) • Create payment records for local forwarders and brokers in CRM (Step 23) • Prepare and submit a monthly declaration covering all air and sea shipments (Step 24) • Cover all procurement and back office tasks assigned to the logistics officer during their absence • Any additional related tasks/activities requested by the Shared Services Manager

• Develop and execute procurement strategies for software, cloud, and technology services • Lead vendor selection, contract negotiations, renewals, and cost optimization efforts • Manage vendor relationships, ensuring compliance with contracts, SLAs, and licensing terms • Partner with stakeholders to understand business requirements and align procurement solutions • Monitor and manage software licenses, usage, and renewals • Conduct market analysis to inform vendor selection and sourcing decisions

• Manage the contract lifecycle (requirement management, vendor management, Contract execution and compliance, OTC, PO) • Establish and maintain a comprehensive vendor performance framework to ensure service delivery excellence and align with organizational objectives • Build and maintain strong vendor relationships, acting as the primary point of contact to resolve issues and ensure continuous improvement • Lead & host management forums for quarterly business reviews • Highly skilled in negotiation, securing favorable terms and conditions with vendors, ensuring efficiency targets were met and cost-saving objectives achieved • Lead the RFP and RFI processes to identify and select strategic vendors, ensuring that all solutions met operational and business requirements • Lead the negotiation of contract terms with vendors, ensuring they meet the company’s operational requirements and performance standards • Collaborated with key stakeholders across the organization to gather and align strategy requirements with overall business needs, ensuring seamless execution of procurement plans • Lead strategic sourcing initiatives, focus on cost efficiency, process optimization, and innovative solutions to meet business needs. • Ensure vendors are aligned with company policies and procedures and service delivery is always as per contractual agreement.