EOS Hospitality

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Isla Bella Beach Resort is seeking an experienced Senior Sales Manager – Group Sales to drive group and corporate business for our luxury oceanfront resort. This role focuses on developing and securing group bookings, corporate meetings, incentive programs, and association business while building strong client relationships and growing resort revenue. This is a remote position with occasional travel to Isla Bella Beach Resort in Marathon, Florida for meetings, client site visits, and resort events. The ideal candidate has a strong background in hotel sales, resort group sales, or hospitality sales and a proven track record of exceeding revenue goals. Key Responsibilities - Develop and execute strategic group sales plans to achieve or exceed annual revenue goals. - Prospect, solicit, and secure corporate meetings, incentive groups, association business, and group events. - Build and manage a portfolio of corporate accounts, meeting planners, and group travel partners. - Conduct proactive sales outreach including sales calls, networking events, trade shows, and industry events. - Collaborate with the Director of Group Sales, Catering, Revenue Management, and Operations teams to maximize group revenue and ensure seamless execution of booked programs. - Prepare and present proposals, contracts, and presentations highlighting Isla Bella’s unique offerings including its oceanfront location, private beach, dining venues, spa, and resort amenities. - Conduct virtual and in-person site inspections and host familiarization (FAM) tours for prospective clients. - Maintain accurate sales pipeline reporting and forecasting using CRM systems such as Delphi, Salesforce, or similar platforms. - Monitor market trends, competitor activity, and pricing strategies within the Florida Keys luxury resort and hospitality market. - Represent Isla Bella Beach Resort at industry trade shows, sales missions, and networking events to build brand awareness and generate new business. - Mentor and collaborate with the sales team to foster a high-performance, results-driven sales culture. Qualifications - 5–7+ years of experience in hotel sales, resort sales, or hospitality group sales. - Minimum 3 years in a senior sales manager or leadership sales role. - Proven track record of achieving or exceeding group sales revenue targets. - Bachelor’s degree in Hospitality Management, Business, Marketing, or related field preferred. - Strong negotiation, presentation, and relationship-building skills. - Experience selling corporate meetings, incentive groups, and association business. - Excellent organization, communication, and strategic planning abilities. - Experience with Delphi, Salesforce, or similar hotel CRM systems. - Proficiency in Microsoft Office Suite. Requirements - This is a remote position with periodic travel to Isla Bella Beach Resort in Marathon, Florida. - Willingness to travel for sales calls, trade shows, and client meetings. - Flexibility for occasional evenings or weekends related to sales events. Benefits - Competitive base salary + commission structure. - Comprehensive health, dental, and vision benefits. - 401(k) with company participation. - Paid time off and holiday benefits. - Resort perks including discounted stays, dining, and spa services. - Opportunity to represent one of the premier luxury resorts in the Florida Keys. - Supportive team culture within a growing hospitality organization.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Applications Administrator will focus on the support of hotel operational systems including OPERA, MICROS, Toast, Stay n Touch, ProfitSword, and Hotel Effectiveness. This role supports property teams through daily troubleshooting, project coordination, new property onboardings, and system rollouts. The Applications Administrator strengthens system stability and ensures that hotel teams can use these tools effectively to drive guest service, productivity, and financial performance. This is a remote position. - Serve as the first point of contact for issues related to OPERA, MICROS, Toast, Stay n Touch, ProfitSword, Hotel Effectiveness, and other hotel operational applications outside the scope of property level managed IT services. - Troubleshoot access problems, configuration issues, transaction errors, interface interruptions, and general application performance concerns. Escalate to system vendors when required. - Coordinate and support system upgrades, new property onboardings, migrations, brand driven changes, and cross property projects related to PMS, POS, and performance systems. - Maintain accurate documentation of configuration updates, project notes, troubleshooting steps, resolutions, and system standards. - Assist in developing and maintaining training materials, quick reference guides, and user documentation for property teams. - Join virtual meetings with property teams and vendors to identify issues, gather requirements, monitor project progress, and support technical workflows. - Track recurring trends and provide recommendations that improve system reliability, configuration consistency, and operational efficiency across the portfolio. - Perform other duties assigned by management that support the performance and stability of property applications. Qualifications - Strong practical understanding of PMS and POS workflows and how system configuration affects guest service and hotel operations. - Clear communication skills with the ability to explain technical matters in plain terms to nontechnical users. - Proficiency with remote support tools, ticketing platforms, and standard troubleshooting processes. - Excellent organization and follow-through, especially when coordinating multiple system projects or property needs. - A solutions-oriented mindset focused on long term fixes, not workarounds. - Steady adherence to compliance standards, data security practices, and operational requirements. Requirements - One to three years of experience in PMS or POS support, hotel operations, application support, or technical project coordination. - Experience working with OPERA, MICROS, Toast, Stay n Touch, ProfitSword, and Hotel Effectiveness strongly preferred. - Background in a high volume or fast paced hospitality environment is beneficial. Physical Requirements - Extended periods of computer-based work. - Ability to lift up to 15 pounds. Salary Salary range for this position is $60,000 to $80,000 annually.