• Creates Change Management strategies to achieve the organizational goals • Leads, coordinates, and manages Change Management activities • Coaches and mentors staff through the change process • Develops training programs to help employees understand and adapt to change • Ensures exceptional client satisfaction is consistently delivered and maintained • Assures services are delivered to pre-agreed OLA and SLA • Provides a management escalation point for all infrastructure related issues • Ensures production of Monthly Status Reports measuring the performance of the operational environment and Team against pre-agreed KPI’s • Administers and manages the change management process and procedures • Assists with the management of the Change Advisory Board Meetings (CAB) and facilitates Change Request (CR/RFC) prioritization and design discussions • Liaises with internal stakeholders and customers staff to improve the change management process to ensure the process aligns with the executive goal of high availability • Acts as the point of contact for questions, concerns, suggestions regarding the change management system and processes • Works with internal and external audit teams to ensure that all changes implemented follow associated change standards, policies and procedures • Conducts Post Change Review (PCR) meetings to address unsuccessful changes or changes that caused production issues. Documents findings and reports findings back to senior management • Produces weekly and monthly change management reports to all stakeholders, reporting on KPI's and various SLA's • Maintains and handles SOC 2 Cisco Partner compliance requirements • Maintains change calendar with all deployments planned across MS customers • Explores ways to enhance process to address areas of conflict management, release management and configuration management • Designs, develops, and assists with the implementation of change management system issues and enhancements • Identifies, manages, and mitigates risk to ensure successful delivery of managed services

• Lead account engagement strategy to build and support key retail relations • Deliver on our Annual Operating Plan by leading the category planning process • Collaborate with Shopper Marketing to build awareness and confidence in our brand • Analyze Market, Category, Customer and Consumer data • Influence and collaborate on Driscoll’s and the Customer’s promotional and merchandising activities • Be attentive and provide intel into marketplace and customer’s strategies • Closely monitor the sales data and insights for your key accounts • Provide effective cross-functional collaboration with teams • Provide sales support and strategic project support as needed • May supervise other Customer Development Managers for training and team development

• Direct Team Management: Lead, mentor, and develop a team of IT service professionals focused on maintaining Cadwell software in complex hospital IT ecosystems, including Windows Server, SQL databases, application virtualization, and networking. • Escalation: Act as a primary escalation point for complex issues, ensuring rapid resolution and system recovery. • Project Oversight: Act as the technical oversight for service delivery projects (upgrades and migrations), managing timelines and resources to ensure they are completed on time and with technical precision. • Workflow Optimization: Partner with Product Specialists to translate root-cause data into improved deployment protocols for service and implementation teams. • Contractual Excellence: Manage the Account Managers as a service delivery arm; ensure they are proactively delivering on Service Contract line items (e.g., proactive system audits, software roadmap reviews, and site visits). • Customer Advocacy: Ensure Account Managers are deeply embedded in the technical status of their accounts, acting as the "voice of the customer" to the Support and Product Specialists. • Retention through Service: Drive service contract renewals by demonstrating the tangible value and uptime provided by the Service Delivery team. • Drive improvements in customer satisfaction, first-time fix rates, and team efficiency. • Provide product performance feedback to help inform future design improvements. • Represent IT Service Delivery at leadership meetings, collaborating to align goals and optimize service delivery operations. • Manage the team’s annual expense budget to support the company's financial objectives.

• Lead and manage a team of Supply Planning Managers and Planners across multiple operational regions. • Set departmental goals, performance standards, and planning methodologies. • Represent the Supply Planning function in executive-level discussions and cross-functional initiatives. • Develop and maintain advanced planning tools and models to support scenario analysis and decision-making. • Perform analytics to assess supply risks, cost impacts, and schedule trade-offs. • Drive continuous improvement in planning accuracy and responsiveness. • Manage the escalation of supply planning issues, including supplier delays, engineering changes, and schedule conflicts. • Coordinate with Procurement, Engineering, and Project Management leadership to resolve high-impact issues.