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Cadwell

Helping You Help Others

Software Delivery Manager

ManagerManagerOtherRemoteSeniorTeam 51-200Since 1979H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

123 days ago

Salary

$113.4K - $133.8K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishSQL

Job Description

Software Delivery Manager

Cadwell

• Direct Team Management: Lead, mentor, and develop a team of IT service professionals focused on maintaining Cadwell software in complex hospital IT ecosystems, including Windows Server, SQL databases, application virtualization, and networking. • Escalation: Act as a primary escalation point for complex issues, ensuring rapid resolution and system recovery. • Project Oversight: Act as the technical oversight for service delivery projects (upgrades and migrations), managing timelines and resources to ensure they are completed on time and with technical precision. • Workflow Optimization: Partner with Product Specialists to translate root-cause data into improved deployment protocols for service and implementation teams. • Contractual Excellence: Manage the Account Managers as a service delivery arm; ensure they are proactively delivering on Service Contract line items (e.g., proactive system audits, software roadmap reviews, and site visits). • Customer Advocacy: Ensure Account Managers are deeply embedded in the technical status of their accounts, acting as the "voice of the customer" to the Support and Product Specialists. • Retention through Service: Drive service contract renewals by demonstrating the tangible value and uptime provided by the Service Delivery team. • Drive improvements in customer satisfaction, first-time fix rates, and team efficiency. • Provide product performance feedback to help inform future design improvements. • Represent IT Service Delivery at leadership meetings, collaborating to align goals and optimize service delivery operations. • Manage the team’s annual expense budget to support the company's financial objectives.

Job Requirements

  • Strong leadership and people management skills with experience leading cross-functional service teams (hardware repair and IT/software support), both onsite and remote.
  • Leadership: 5+ years of experience in IT/Software Service, with at least 2 years managing teams that include both technical and customer-facing roles.
  • Education: Bachelor’s degree in Computer Engineering, Electrical Engineering, Computer Science, or related technical field (equivalent experience considered). Professional certifications (e.g., Microsoft, Cisco, CompTIA, ITIL) are a plus.
  • IT Infrastructure: Hands-on experience with Windows Server administration, SQL, App Virtualization, and Network architecture (LAN/WAN).
  • Project Management: Proven ability to lead technical projects from discovery through "Go-Live," utilizing CRM and project management tools.
  • Travel: Ability to travel domestically and internationally as needed.

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