• Drive opportunities through the entire sales cycle from pipeline generation through to close and post-sales / up-sell • Employ a value & solution oriented sales methodology with a focus on real time video communication solutions • Build upon the growth & adoption of our Video APIs in the Mid-Market segment in the EMEA region • Own cross functional opportunity management from Pre-Sales through to working with Customer Success • Drive a pipeline generation cadence to develop expansion opportunities and land new target accounts • Lead compelling presentations of Vonage’s CPaaS product and vision to a broad range of audiences from c-level executives to individual contributors leveraging Vonage’s value-based sales methodology • Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities on pre-committed revenue deals • Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cycles (incl. Sales Development, Pre-Sales, Legal, Engineering, Security, Marketing, Product and Customer Success)

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Account Manager II is an integral position within the organization working closely with Implementations, Sales and Operations. The Account Manager is responsible for client relationship building, understanding client goals and objectives, corporate communication of account status, assisting with client escalations, and ensuring client revenue, retention and growth. The Account Manager III will anticipate and communicate customer needs and identify barriers while prioritizing organizational goals and initiatives. - Act as a primary point of contact for assigned accounts. - Maintain assigned portfolio to drive client adoption and usage to achieve targeted annual revenue goal working primarily with Enterprise clients. - Analyze key metrics of customer usage and identify opportunities for improvement. - Lead with periodic client business reviews for assigned clients as appropriate. - Build and maintain strong client relationships that allow for open communication and trust. - Report account status reviews to management weekly. - Identify revenue opportunities within the framework of the organization wide strategy. - Build relationships with multiple departments to coordinate client needs and resolve outstanding issues. - Grow business by anticipating customer needs and providing a high level of customer services. - Work with internal departments and clients to meet monthly billing and prebill goals. - Serve as mentor for new and existing team members by training, coaching, escalations, and assisting with meeting monthly billing and prebill goals. - Opening all JIRA jobs for the team. - Coordinate with Senior Management on leading team meetings. - Review billing calendar each afternoon to coordinate with the team and complete billing for the day. - Involved in the interview process for potential team members. - Additional duties as needed. Qualifications - 3 years of experience working as an Account Manager. - Working knowledge of sub-metering and PURE. - Proven excellence in ability to retain and grow accounts. - Proven to be resolutions expert. - Proven ability to effectively communicate with internal and external management and work collaboratively with interdepartmental teams to achieve desired results. - Advanced leadership and project management skills, including the ability to effectively manage multiple projects simultaneously. - Polished MS Office applications (Word, Outlook, PowerPoint, and Excel) skills. - Excellent verbal, written and interpersonal communication skills. - Demonstrated ability to lead, work independently and take initiative. - Proven ability to communicate clients’ needs while prioritizing with organizational goals and initiatives. - Ability to motivate others to achieve project deliverables. - Excellent follow up skills. Requirements - Bachelor’s Degree in business, related field or equivalent. - 2 years of experience in the property management industry. Benefits - Pay Range: USD $21.20 - USD $36.11 /Hr.

• Serve as the Primary Customer Contact Point for support • Support Sales Representatives with Post-Sale Activities • Manage and Resolve Customer Complaints and Issues • Maintain Accurate CRM and Case Management Records • Drive Proactive Communication and Follow-up • Support Sales Processes and Documentation • Collaborate with Internal Teams to Improve Service • Maintain Knowledge of Products, Services, and Promotions • Support Reporting and KPI Monitoring • Provide Backup Support During Peak Times or Team Absences

• Expand and consolidate presence in the assigned territory; • Maintain and develop our relationship with signed partners (tour operators, travel agencies, travel management companies, OTAs) in order to increase their performance; • Collaborate with the sales team to identify and grow opportunities within the territory; • Follow-up with existing and new partners in order to provide system training; • Position the brand within the travel trade through ongoing product presentations and networking events; • Address incident issues, ensuring partners support; • Payments control: oversee and ensure accuracy in transaction processing; • Provide market & competitive environment analysis; • Provide regular comprehensive reporting through CRM and internal systems; • Maximize and develop API deals with the potential and existing partners.