Sharebite

• Own valuable restaurant partnerships and ensure success on the platform • Collaborate with restaurant partners to drive growth • Provide exceptional data-driven consultation and support

• Define the "What" and "Why" for your product area. • Conduct user interviews and data analysis to identify the most impactful problems to solve. • Lead a squad of engineers and designers, motivating them with a clear vision and context. • You are measured not just by shipping features, but by the business impact those features drive.

• Take ownership of specific features from concept to pixel-perfect handoff • Translate requirements and user insights into initial wireframes, flows, UI concepts, and high fidelity mockups • Create interactive prototypes to validate ideas with users before engineering begins • Work daily with engineering to ensure designs are technically feasible and implemented correctly • Use data and research to advocate for the user, ensuring we never ship friction

• Build and ship full-stack features across the product as you ramp up on the platform • Develop a thorough understanding of our systems, data models, and business logic • Identify high-leverage automation opportunities as you learn how the platform works • Design and build AI agents and automated workflows using modern AI tooling • Integrate LLMs into product workflows in ways that are reliable and production-safe • Evaluate, iterate, and improve AI systems based on real-world performance • Collaborate with product and engineering to solve user-facing problems • Help define what effective, responsible AI engineering looks like at our company

• Work closely with our small in-house legal team as an integral member, contributing to strategic initiatives and day-to-day operations across all aspects of our legal function. • Take a primary seat in Sharebite's cross-functional organization as we continue to formalize our sustainability goals and reporting frameworks, implement impactful and compliance-driven AI solutions across our legal function, and streamline our workflows across the company. • Lead or contribute to AI implementation projects within the legal function, including evaluating and deploying LLM-based tools for contract review and workflow automation. • Engage in drafting, review, and implementation of sustainability and impact-related work, as well as commercial agreements and contracts more generally. • Serve as a key legal ops resource, building upon the foundation we've created to further optimize, automate, and standardize our contracting procedures and record keeping. • Work cross-functionally to support the varied legal needs of Sharebite's Sales, Account Management, Marketing, Product/Tech, Operations, and other teams as needed. • Gain valuable experience and knowledge in transactional lawyering within a fast-paced, mission-driven startup where small team dynamics mean greater responsibility and visibility.

• Work closely with the corporate sales team on understanding specific client requirements and pain points. • Synthesize information gathered across client conversations to assess the best set of configurations / structure for client accounts, and manage “A through Z” account set up process. • Liaise cross functionally in order to ensure that new client needs are prioritized from a product and operations perspective. • Answer ongoing client inquiries as they relate to onboarding / implementation, up until and after a client’s official launch date. • Make strategic decisions to ensure an extremely smooth and efficient onboarding process and launch for each corporate client. • Provide feedback to the corporate sales and account management / customer success teams, in order to close communication gaps. • Effectively manage time to make each client feel special through a professional handholding experience. • Maintain all corporate client information within our CRM platform, Salesforce. • Serve as the primary orchestrator of client relationships, coordinating across internal teams to ensure customer needs are prioritized and delivered. • Own accountability for follow-through on client requests, ensuring seamless communication and execution across all internal teams. • Drive cross-functional collaboration to solve complex customer challenges, from problem identification through solution delivery. • Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature. • Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells. • Consult with our existing customers to recommend additional solutions from the Sharebite portfolio. • Devise and execute account strategies and plans to maximize account growth. • Provide high touch client service, including escalation and coordination of support issues as needed. • Demonstrate ability to grow accounts with increased conversion from upsell identification to closed won. • Take on a buddy assignment for new team members as they go through the onboarding process. • Participate in training sessions for new team members during their onboarding.

• Design, develop, and maintain responsive web applications using React and Angular • Build and maintain cross-platform mobile applications using React Native • Write clean, reusable, and well-documented code following best practices • Collaborate with UX/UI designers to translate wireframes and designs into pixel-perfect interfaces • Optimize applications for performance, scalability, and accessibility • Participate in code reviews, providing and incorporating constructive feedback • Work in an Agile environment, contributing to sprint planning, standups, and retrospectives • Troubleshoot and debug issues across web and mobile platforms • Stay up to date with emerging frontend technologies and industry trends

• Build, lead, and mentor a team of software engineers, providing guidance on technical growth, career development, and best practices. • Conduct regular 1:1s, performance reviews, and create individual development plans that support each engineer's career trajectory. • Provide technical leadership and guidance on using best practices to review code, adhering to designs to ensure quality, and considering scalability and maintainability. • Partner with Product and Design teams to define project scope, priorities, and technical requirements. • Drive sprint planning, remove blockers, and ensure timely delivery of high-quality features and improvements. • Participate in hiring, onboarding, and building a diverse, inclusive engineering team. • Foster a culture of innovation, continuous learning, and psychological safety where engineers can do their best work. • Champion engineering best practices including code quality, testing, observability, and incident management. • Balance technical debt with feature development and establish engineering metrics to track team health and delivery.

• Lead and develop the Logistics Operations team across fulfillment and on-site operations; build a culture of high ownership, strong judgment, and continuous improvement—where ICs are operators who solve problems, not button clickers. • Stand up and scale Sharebite’s in-house driver fleet to transition from a fully third-party model to a hybrid in-house/third-party system; own the build from hiring and onboarding through scheduling, performance management, and cost/quality optimization. • Overhaul logistics workflows end-to-end, including dispatch/DSP and driver assignment, restaurant/driver handoff, last mile and “final 30 feet,” on-site operations, customer experience, ETA accuracy, and driver tracking. • Build reliable, predictable operating processes that other teams can trust and sell against; clearly document how things work, define expectations and inputs for pilots/trials/launches, and ensure smooth execution from day one. • Lean aggressively into AI and automation in partnership with the Director, Customer Care; design an AI-first model for live order operations that reduces manual work, improves consistency, and scales intelligently. • Drive accountability and raise the bar continuously by evaluating roles, scope, and workflows with an eye toward “lifting the floor”; invest in top performers, coach decisively, and make hard calls when standards aren’t met. • Partner cross-functionally with Product, Engineering, Sales, Customer Care, and Restaurant Success to surface operational insights, translate them into requirements, and ensure logistics realities shape roadmap and go-to-market plans. • Own key operational metrics and reporting by defining KPIs and building the mechanisms to track, improve, and forecast performance across on-time delivery, order quality, driver productivity, customer satisfaction, and unit economics. • Serve as the primary escalation point for delivery operations, solving high-severity issues in real time and implementing systemic fixes to prevent recurrence.

• Track KPI's of the Growth Team (i.e. quota attainment, pipeline coverage, etc.) • Analyze data and work with leadership to improve processes and increase ROI • Own the ongoing administration, upkeep, and optimization of Salesforce • Partner with business stakeholders to gather requirements and propose scalable solutions • Manage user access, licenses, roles, permissions, and security settings • Maintain ticketing workflows, prioritize requests, and help plan the Salesforce roadmap • Enforce data hygiene standards and perform regular quality checks • Configure and maintain Salesforce features including fields, page layouts, record types, automations, dashboards, and reports • Support internal projects in collaboration with other business teams and leadership • Provide end-user support, training, and documentation to improve adoption and satisfaction • Monitor and maintain the health of Salesforce integrations, partner with engineering and other teams on integration-related projects across connected systems, and develop a working understanding of AI and data tools to enrich, consolidate, and improve data quality for reporting and analysis.