Sharebite

• Provide exceptional customer support through email and phone, resolving inquiries and issues in a timely, professional manner. • Support customers, end users, and restaurant partners across Sharebite’s Group Orders and Passport product lines. • Troubleshoot and resolve real-time order issues, customer concerns, escalations, and complaints. • Serve as a trusted resource for clients and restaurant partners, helping them navigate Sharebite’s products, processes, and operations. • Follow established Customer Care procedures, workflows, and operational standards to ensure consistent service delivery. • Collaborate closely with teammates and leadership to maintain efficient day-to-day operations and a high level of customer satisfaction. • Identify customer trends, share feedback with cross-functional teams, and contribute ideas to improve products, processes, and best practices.

• Serve as a senior point of contact for Group Order clients and restaurant partners during live order windows, handling real-time issues with urgency and professionalism. • Manage and resolve order escalations and customer complaints, setting the standard for quality and speed across the team. • Respond to inbound support requests, phone, email, and chat, in a fast-paced, time critical manner, modeling best in class support behaviors. • Contribute to project execution alongside the Customer Operations Project Manager — taking ownership of defined workstreams, tracking deliverables, and coordinating with stakeholders to keep initiatives on schedule. • Own and maintain external-facing knowledge base content, including Help Center articles and chatbot materials, keeping them current, accurate, and reflective of the most common client issues. • Support the scoping, implementation, and ongoing maintenance of third-party tools and systems used by the Care team, from launch through steady-state operations. • Collaborate with Care team leads to identify recurring issues and gaps that would benefit from documentation, process changes, or product feedback. • Surface operational insights and trends from your live ops work to inform product and process improvement efforts.

• Own a portfolio of restaurant partners and manage their ongoing performance • Drive operational improvement with restaurant partners • Monitor portfolio KPIs and identify trends • Collaborate with Restaurant Sales, Logistics, and Customer Success teams • Build and maintain healthy restaurant rotations • Act as an ambassador for Sharebite’s mission and brand • Visit restaurant partners and client sites as needed

• Manage inbound leads and identify new outbound opportunities • Conduct targeted outreach to high-potential restaurants via phone, email, or other channels • Communicate Sharebite’s value proposition and guide prospects through the full sales cycle • Qualify leads, maintain a healthy pipeline, and document progress accurately • Partner with onboarding and operations to collect necessary materials for new partners • Continuously look for ways to improve sales and onboarding workflows • Bring high energy, ownership, and a positive attitude to daily work

• Own valuable restaurant partnerships and ensure success on the platform • Collaborate with restaurant partners to drive growth • Provide exceptional data-driven consultation and support

• Define the "What" and "Why" for your product area. • Conduct user interviews and data analysis to identify the most impactful problems to solve. • Lead a squad of engineers and designers, motivating them with a clear vision and context. • You are measured not just by shipping features, but by the business impact those features drive.

• Take ownership of specific features from concept to pixel-perfect handoff • Translate requirements and user insights into initial wireframes, flows, UI concepts, and high fidelity mockups • Create interactive prototypes to validate ideas with users before engineering begins • Work daily with engineering to ensure designs are technically feasible and implemented correctly • Use data and research to advocate for the user, ensuring we never ship friction

• Build and ship full-stack features across the product as you ramp up on the platform • Develop a thorough understanding of our systems, data models, and business logic • Identify high-leverage automation opportunities as you learn how the platform works • Design and build AI agents and automated workflows using modern AI tooling • Integrate LLMs into product workflows in ways that are reliable and production-safe • Evaluate, iterate, and improve AI systems based on real-world performance • Collaborate with product and engineering to solve user-facing problems • Help define what effective, responsible AI engineering looks like at our company

• Work closely with our small in-house legal team as an integral member, contributing to strategic initiatives and day-to-day operations across all aspects of our legal function. • Take a primary seat in Sharebite's cross-functional organization as we continue to formalize our sustainability goals and reporting frameworks, implement impactful and compliance-driven AI solutions across our legal function, and streamline our workflows across the company. • Lead or contribute to AI implementation projects within the legal function, including evaluating and deploying LLM-based tools for contract review and workflow automation. • Engage in drafting, review, and implementation of sustainability and impact-related work, as well as commercial agreements and contracts more generally. • Serve as a key legal ops resource, building upon the foundation we've created to further optimize, automate, and standardize our contracting procedures and record keeping. • Work cross-functionally to support the varied legal needs of Sharebite's Sales, Account Management, Marketing, Product/Tech, Operations, and other teams as needed. • Gain valuable experience and knowledge in transactional lawyering within a fast-paced, mission-driven startup where small team dynamics mean greater responsibility and visibility.

• Work closely with the corporate sales team on understanding specific client requirements and pain points. • Synthesize information gathered across client conversations to assess the best set of configurations / structure for client accounts, and manage “A through Z” account set up process. • Liaise cross functionally in order to ensure that new client needs are prioritized from a product and operations perspective. • Answer ongoing client inquiries as they relate to onboarding / implementation, up until and after a client’s official launch date. • Make strategic decisions to ensure an extremely smooth and efficient onboarding process and launch for each corporate client. • Provide feedback to the corporate sales and account management / customer success teams, in order to close communication gaps. • Effectively manage time to make each client feel special through a professional handholding experience. • Maintain all corporate client information within our CRM platform, Salesforce. • Serve as the primary orchestrator of client relationships, coordinating across internal teams to ensure customer needs are prioritized and delivered. • Own accountability for follow-through on client requests, ensuring seamless communication and execution across all internal teams. • Drive cross-functional collaboration to solve complex customer challenges, from problem identification through solution delivery. • Manage the contract renewal cycle from scheduling initial meetings through negotiation, contract changes, and signature. • Identify whitespace in accounts and create value-based presentations to promote upgrades and cross-sells. • Consult with our existing customers to recommend additional solutions from the Sharebite portfolio. • Devise and execute account strategies and plans to maximize account growth. • Provide high touch client service, including escalation and coordination of support issues as needed. • Demonstrate ability to grow accounts with increased conversion from upsell identification to closed won. • Take on a buddy assignment for new team members as they go through the onboarding process. • Participate in training sessions for new team members during their onboarding.