• Own and manage full-cycle recruiting for staff and consultant roles across the firm, often supporting multiple concurrent searches. • Build and maintain a pipeline of warm, engaged candidates aligned with BME’s mission, values, and evolving needs. • Partner closely with hiring managers to clarify role scope, success profiles, and timelines. • Draft and post job descriptions; manage sourcing strategies and outreach. • Conduct initial candidate screens and maintain ongoing candidate conversations. • Coordinate all interview logistics, including scheduling, communications, and feedback collection. • Ensure a high-quality, inclusive, and responsive candidate experience from first contact through offer. • Track and monitor recruiting metrics (e.g., time to hire, pipeline health) and refine processes as the firm grows. • Coordinate onboarding processes and materials to ensure new hires feel welcomed, informed, and set up for success. • Partner with leadership and managers to strengthen early employee experience and integration into teams and projects. • Gather feedback from new hires and hiring managers to continuously improve recruiting and onboarding practices. • Lead the refinement and ongoing support of BME’s performance management approach, with a focus on clarity, growth, and equity. • Support goal-setting, feedback, and review cycles (90-day, mid-year, and annual). • Develop tools, templates, and guidance to help managers deliver meaningful, consistent feedback. • Use insights from performance and engagement trends to inform talent development priorities. • Partner with the leadership to strengthen internal culture, connection, and engagement across a distributed team. • Support employee engagement surveys, feedback mechanisms, and follow-up actions. • Help design and support internal initiatives that reinforce BME’s values, collaboration, and sense of belonging. • Serve as an approachable and trusted partner for talent- and culture-related conversations. • Partner with leadership on talent strategy, workforce planning, and hiring prioritization. • Help the organization think proactively about internal talent growth, role evolution, and future hiring needs. • Continuously assess and improve talent systems to support a growing, mission-driven organization.

• Lead the planning, execution, and delivery of major product and/or solutions focused-projects, ensuring timelines, budgets, client expectations, and strategic objectives are met • Collaborate with cross-functional teams to drive alignment and ensure successful project outcomes • Collaborate with internal teams to design, customize, and configure solutions that address unique client needs while adhering to company standards and aligning with product strategy • Analyze client needs and business requirements to define efficient, scalable processes • Translate product and GTM strategies into actionable operational plans, ensuring seamless execution scalability • Act as the primary point of contact for strategic clients identified as eligible for customizations, fostering strong partnerships during implementation and throughout the lifecycle of their solutions • Continuously evaluate solutions and processes, gathering feedback from clients and internal teams to drive enhancements that improve delivery, scalability, and client satisfaction

• Own multi-channel lifecycle programs across email, push, SMS, WhatsApp, and in-app - from onboarding through win-back. • Develop segmentation frameworks (persona, behavioral, lifecycle stage) and trigger-based journeys that personalize at scale. • Build and operate in Customer.io (or similar): journeys, data requirements, QA, frequency caps, and governance. • Run an experimentation program (A/B, multivariate, holdouts) to improve conversion, retention, LTV, and campaign ROI. • Measure and report performance: cohort retention, funnel conversion, attribution; maintain clear dashboards and insights. • Collaborate with Product, Data, Growth to align messaging, data quality, and regulatory needs. • Write and edit channel-ready copy and provide clear briefs to content/design; maintain tone of voice and brand standards. • Maintain operational excellence: naming conventions, event/attribute hygiene, deliverability, and preference management.

• Prepare and customize a variety of legal agreements, including non-disclosure agreements, teaming agreements, consulting agreements, contracts, subcontracts, grants and other contractual documents that support our business • Actively participate in contract and grant negotiations with business partners • Serve as the primary point of contact for customer and partner contract communications • Coordinate negotiations and review with partners, clients, and internal/external legal counsel, as required • Review and identify compliance requirements for Nava's contracts and grants, and ensure compliance • Assess company contract/grant needs and propose solutions that can be articulated in business strategies and legal documents • Communicate effectively and frequently to keep the delivery, growth, finance, and operational teams informed of status, progress, risks, and blockers • Maintain an accurate, up-to-date, and well-organized archive of Nava’s state contracts, grant award documentation, and legal agreements • Understand strategic, operational, and financial constraints and opportunities, ensuring that contractual agreements serve Nava’s interests • Help Nava understand the contractual space that we have to operate within - where we have flexibility and where we are constrained to ensure that we are both operating effectively and aligned with our contractual agreements • Take accountability for using your position as the Contracts Manager to build strong relationships and a strong reputation for Nava with partners, funders, and government clients