• Own multi-channel lifecycle programs across email, push, SMS, WhatsApp, and in-app - from onboarding through win-back. • Develop segmentation frameworks (persona, behavioral, lifecycle stage) and trigger-based journeys that personalize at scale. • Build and operate in Customer.io (or similar): journeys, data requirements, QA, frequency caps, and governance. • Run an experimentation program (A/B, multivariate, holdouts) to improve conversion, retention, LTV, and campaign ROI. • Measure and report performance: cohort retention, funnel conversion, attribution; maintain clear dashboards and insights. • Collaborate with Product, Data, Growth to align messaging, data quality, and regulatory needs. • Write and edit channel-ready copy and provide clear briefs to content/design; maintain tone of voice and brand standards. • Maintain operational excellence: naming conventions, event/attribute hygiene, deliverability, and preference management.

• Prepare and customize a variety of legal agreements, including non-disclosure agreements, teaming agreements, consulting agreements, contracts, subcontracts, grants and other contractual documents that support our business • Actively participate in contract and grant negotiations with business partners • Serve as the primary point of contact for customer and partner contract communications • Coordinate negotiations and review with partners, clients, and internal/external legal counsel, as required • Review and identify compliance requirements for Nava's contracts and grants, and ensure compliance • Assess company contract/grant needs and propose solutions that can be articulated in business strategies and legal documents • Communicate effectively and frequently to keep the delivery, growth, finance, and operational teams informed of status, progress, risks, and blockers • Maintain an accurate, up-to-date, and well-organized archive of Nava’s state contracts, grant award documentation, and legal agreements • Understand strategic, operational, and financial constraints and opportunities, ensuring that contractual agreements serve Nava’s interests • Help Nava understand the contractual space that we have to operate within - where we have flexibility and where we are constrained to ensure that we are both operating effectively and aligned with our contractual agreements • Take accountability for using your position as the Contracts Manager to build strong relationships and a strong reputation for Nava with partners, funders, and government clients

• Enterprise Project Leadership: Lead complex, high-stakes integrations for Tier-1 enterprise partners. Manage multi-stream projects involving custom features, heavy regulatory requirements, and bespoke operational workflows. • Strategic Consultation: Act as a trusted advisor on Open Banking strategy. Consult merchants not just on how to integrate, but on how to optimize their payment flows for maximum conversion in a real-time payments landscape. • Process Architecture: Identify gaps in the current integration portfolio assets and policies. Create and refine "best practice" playbooks that the wider team can adopt to improve efficiency. • Cross-Functional Leadership: Lead operational rehearsals and orchestrate alignment across Product, Risk, Legal, and Support for large-scale launches. • Mentorship: Mentor Junior and Mid-level Engagement Managers, providing guidance on project management techniques and challenging client negotiations. • Feedback Loop: Synthesize market feedback from enterprise clients to provide high-level strategic input to the Product and Engineering roadmaps.

Role Description Composée de 5 agents dont le responsable d'unité, l'unité de Contrôle de Légalité et Contentieux, directement rattachée à la Direction, est chargée de vérifier la légalité des actes réglementaires (documents de planification) et individuels en matière d'urbanisme. Elle assure également une mission de police de l'urbanisme pour la protection des enjeux d'État et en assistance des collectivités locales. Enfin, elle gère le contentieux administratif pour l'ensemble de la DDT, avec l'appui technique des services concernés. - Assurer l'organisation de l'unité et le management des agents qui la compose. - Assurer le rôle de référent juridique de la DDT. - Préparer les mémoires à la signature du préfet en lien avec les services « métier ». - Représenter l'État aux audiences, expertises et médiations. - Repérer le caractère irrégulier d'une construction et rédiger des procès-verbaux. - Superviser le contrôle de la légalité des actes des collectivités en matière d'urbanisme. Vous êtes placé(e) sous l'autorité hiérarchique du directeur et du directeur adjoint. Vous êtes en relations interne avec l'ensemble des agents de la DDT et en relation externe avec les services de la préfecture, du Procureur et avec les collectivités et les usagers. Qualifications - Maîtrise des méthodes juridiques. - Connaissance approfondie du contentieux administratif. - Bonne connaissance des outils informatiques (bureautique, internet & SIG). - Connaissance de base sur les métiers de la DDT. - Connaissance de l'organisation administrative territoriale. - Capacité de synthèse et de motivation d'équipe. - Sens de l'initiative et aptitude à rendre compte. - Réactivité et disponibilité. - Aptitude au dialogue avec les acteurs internes et externes. - Aptitude à l'animation de réunion. Un profil de juriste serait apprécié. Requirements - Formation initiale de juriste. - Formation continue complémentaire possible.