• Continuously evolve our ITSM platform (Freshservice) to ensure it remains highly available, robust, and empowering for all users • Deliver maintenance and break-fix solutions for tooling issues and fulfil BAU requests for system changes • Manage and administer our enterprise ITSM ecosystem including Freshservice, Device42 CMDB, and the integrations we have with other business solutions • Develop and maintain integrations between ITSM, CMDB, and enterprise systems using REST APIs

• Perform turnkey solutions for GE Monitoring and Diagnostic products • Installation/termination of electrical conduit, SS tubing, power/communication cabling and mounting hardware • Deliver quality onsite and remote service and support to customers • Manage installation projects, coordinating with various customer contacts and internal GE Sales and Service teams • Perform troubleshooting and fault finding to Printed Circuit Board (PCB) level • Liaise effectively with customers in job planning, execution, follow-up and sales support • Ensure compliance with Environmental, Health & Safety (EHS) regulations • Act as a primary technical resource for on-site work and lead in resolving engineering and product issues

• Evaluate, analyze, and recommend equipment and design specifications to external suppliers and internal Supply Chain partners based on technical design of the project. • Contribute to Independent Engineer (IE) and bank due diligence including providing key engineering project documents, answering Q/A logs and reviewing IE reports. • Provide Owner Engineering review and approval for projects in all stages of design. • Evaluate new technologies and design methodologies applicable to PV and energy storage projects. • Provide technical review, input, and risk assessment for key contracts and agreements including Interconnection, Equipment Procurement, Power Purchase, EPC, and O&M. • Coordinate review of pre-construction and construction phase design and engineering activities including, but not limited to detail design packages, power system studies, equipment vendor documents, etc. • Direct coordination with interconnection providers to design substation and gen-tie per transmission operator requirement. • Support construction team during commissioning by reviewing apparatus testing and coordinating testing with utility and ISO. • Support internal solar and storage project teams. • Ensure applicable codes, design standards, and technical requirements are met throughout the engineering, procurement and construction process. • Create conceptual system design and site layouts. • Drive technical specifications and evaluate scope of work for engineering design contracts, while also providing detailed oversight and support of contractors and providing technical review of contractor-supplied deliverables. • Perform value engineering analysis of design alternatives based on impact on financial returns and assessed risk. • Collaborate with individual department, as well as cross-functionally with other departments within the organization. • Maintain organizational excellence in terms of project timelines and deliverables. • Demonstrates the Clēnera Core Values of Caring, Committed, and Courageous. • Other duties as assigned.

• Provides applications and solutions to the optimum extent • Provides comprehensive troubleshooting for using applications and solutions focused on specific customer questions • Acts as an interface between customer and provider of application to solve customer problems and enhance the application with new features • Submit and follow up on PPI and/or PSI incidents and II suggestions. • Comply with all processes required for documentation of all interactions with customers utilizing SAP and PEAK for escalations to HSC team • Work closely with HSC team to resolve escalated issues and provide feedback and updates to customers • Work closely with local and regional service team providing applications support during service visits, remote assistance or system maintenance and upgrades • In time response to all customer issues providing positive impact on operational metrics such as the Live Answer Rate and Remote Resolution Time • Support Field Application and the Field Service team to assist in system configuration, as needed • Complete all online E-Learning courses on time • Document new procedures and known problem fixes in Service Knowledge Base/SKB