The Access Group

• Set the product vision and roadmap for the hospitality platform • Lead and develop a team of Product Managers • Work closely with engineering and technology leaders • Drive convergence across products by identifying where shared capabilities should be built once and reused everywhere

• Own product strategy and direction for your area • Run discovery work — speaking to customers • Work closely with engineering to keep delivery moving • Partner with sales, marketing, and customer teams to bring products to market

• Lead strategic renewal conversations for high-value customer accounts • Build clear, practical business cases focusing on outcomes • Shape negotiation strategies around pricing and contract terms • Support the wider team by acting as an escalation point

• Configure, implement, and deliver customer workshops across a variety of COINS ERP modules. • Gather customer requirements, review COINS coding, and map business processes. • Deliver training on software and business processes through customer workshops, webinars, and seminars. • Manage multiple implementation activities, balancing priorities and meeting project timelines. • Design reports and support data configuration activities. • Identify opportunities for software enhancements and contribute to the ongoing development of the product area.

• onboard new customers using our FlightPath approach • manage your projects from start to finish • deliver clear, engaging training sessions • create simple guidance like videos and written documents • support customers with live payroll runs • check results together and resolve any differences • manage key setup tasks including bank transfer setup

• Own a portfolio of customers, acting as their main point of contact and trusted adviser across the relationship • Run regular check-ins and business reviews, showing customers how Access products support their goals and deliver value • Spot risks early by using customer data and insights, and work with internal teams to put clear plans in place • Work closely with teams like Product, Support, Renewals and Sales to make sure customers have a joined-up, positive experience.

• Own the Lightyear website as a product, improving user journeys and landing pages to increase conversion across the buyer journey. • Run conversion rate optimisation (CRO) experiments, including A/B testing, and improve key touchpoints such as chat, forms and campaign landing pages. • Manage and support a Paid Executive and a Web Executive, giving clear direction, feedback and helping them deliver strong results. • Review performance across web, paid and conversion, and turn insights into clear, actionable briefs for the wider team.

• onboard new customers using our FlightPath approach • manage your projects from start to finish and build strong relationships • deliver clear, engaging training sessions • create simple guidance like videos and written documents to help customers use the system with confidence • support customers with live payroll runs • check results together and resolve any differences to reach the right outcome • manage key setup tasks, including bank transfer setup, test payments and HM Revenue and Customs (HMRC) authorisation

• Gather requirements and conduct discovery workshops with cross-functional teams • Deconstruct operational requests into structured user stories and clear business documentation • Maintain requirements traceability matrix • Conduct Fit-Gap analyses for business requirements • Analyze and design data schema • Solution and configure lead ingestion and data governance rules • Engineer Salesforce CPQ and Revenue Cloud mechanics • Solution automation processes into existing systems • Define QA strategy and execution plans • Oversee User Acceptance Testing cycles and coordinate with users

• Manage own pipeline • Deliver customer proposals with support from a remote pre-sales team • Consistently hit targets for software licenses and consultancy • Own new business development • Partner closely with Front-of-House Account Managers • Build trusted relationships with decision-makers