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Xapo Bank logo
Xapo Bank

Xapo Bank is a financial company founded in 2013 that provides services related to Bitcoin. Incorporated in Hong Kong, Guangdong, China, Xapo Bank has a U.S. of

Data Analyst – Client Coverage Group

Location

Worldwide

Posted

134 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishBigQueryGCPPythonSQL

Job Description

Data Analyst – Client Coverage Group

Xapo Bank

• Translate data into strategy by analyzing client revenue, product usage, and interaction data to generate insights that drive growth and retention. • Create, maintain, and evolve the suite of reporting metrics, covering client revenues, product adoption, interactions, issue escalations and others. • Work closely with the Global Head of Relationship Management to improve reporting regarding overall strategy, OKRs, strategic campaigns, market analysis, etc. • Design and maintain Looker dashboards to enable self-service analytics for Relationship Managers and Customer Success, ensuring they have the data needed to manage a global client base. • Develop a reporting framework that allows leadership to optimize the resourcing and efficiency of their teams. • Write and manage end-to-end data pipelines to ensure client data is accessible and actionable. Ensure data accuracy and maintain a single source of truth across all sales and client reporting. • Act as a strategic partner to the Client Coverage Group, while working with cross-functional teams to address shared targets and solutions. • Automate and improve data processes by implementing analytics and predictive modelling tools to identify opportunities for cross-selling or churn prevention.

Job Requirements

  • 3+ years of experience in a dedicated data analytics role.
  • High proficiency in SQL. BigQuery-specific experience is a significant advantage.
  • Strong data modelling skills.
  • Experience using Python for data analytics.
  • Excellent written and verbal communication and presentation skills in English, with the ability to explain complex data insights to non-technical stakeholders.
  • Highly organised, with the ability to manage multiple analytical projects simultaneously while maintaining attention to detail.
  • Exceptional analytical, critical thinking, and problem-solving skills.
  • Experience as a Looker (not Looker Studio) developer is a strong plus.
  • Experience with GCP products and services such as BigQuery, Cloud Functions, and Vertex AI is a plus.

Benefits

  • Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world.
  • Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge.
  • Expect Excellence: Collaborate, learn, and grow with a high-performance team. Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals.

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