• The Billing & Operations Specialist serves as the financial and operational center for CYB Human Resources. • This role safeguards the accuracy of all billing, invoicing, and financial data. • Ensures the cleanliness and integrity of our CRM and tech systems. • Maintains the "Rhythm of the Business" by proactively managing communication, compliance documentation, and operational cadence. • The Specialist is responsible for maintaining critical financial processes, managing up to leadership, enforcing internal controls, and ensuring CYB’s operational engine runs smoothly.

• Do all of daily execution part that founders needed • Ensure all shipping operations are accurate and on time with managing team • Communicate with founders to plan shipments and reporting properly • Check shipment sheets and prioritize deliveries. If problem happens find the way to solve it. • Monitor team performance, catch mistakes, and introduce improvements • Basically managing a CS/Ops team. You will be head of CS / Operations, Shipping/ Inventory teams

• Develops an execution model from creation, distribution, management, implementation, and execution • Develop key performance indicators that are measurable in design and execution in collaboration with leadership • Manage and oversee reporting on related and respective programs • Maintain and utilize tracking tools to provide full record of activities, to compile data, and to develop reports • Identifies, collects, evaluates, and manages resources needed to support projects and initiatives • Tracks and manages projects and provides regular updates to stakeholders • Manage meetings, events, symposiums, or initiatives that cross both social impact, community engagement and responsibility, and enterprise community involvement by preparing agenda, providing regular updates, identifying challenges, developing a project plan, and advancing an individual professional development plan • Develop, operationalize, evaluate, and continuously improve strategy • Retrieve, test, measure, evaluate, and recommend insight research to ensure effectiveness of campaign and social impact results • Identify health, community and social impact trends to support leadership in strategy development and interventions • Benchmark in professional literature and statistically evaluate social impact effectiveness and result of social impact campaigns according to recognized metrics • Reenforce the organization's brand identity and guidelines • Work collaboratively with other internal departments

• supports Pharmacists in Specialty Rx medication preparation by dispensing Specialty Rx medications • performs varied activities and moderately complex administrative/operational/customer support assignments • performs computations • contact physicians for prescriptions clarification and may enter prescription orders into the system • supports Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes