• Design high-quality visuals for the Amazon shop, including main image stacks, A+ content, brand store modules, and occasionally video storyboard support. • Create iterative main images and marketing assets to improve search rankings and click-through rates, while ensuring compliance with platform rules. • Design advertising creatives, product images, social media assets, and packaging designs that align with brand guidelines and marketing objectives. • Collaborate with operations, marketing, and web development teams to deliver impactful designs. • Execute projects independently while managing multiple priorities and tight deadlines. • Utilize AI tools and other technologies to improve workflow, speed, and efficiency without compromising design quality. • Suggest improvements and take ownership of creative initiatives to enhance product presentation and campaign performance. • Stay updated on design trends, eCommerce best practices, and emerging tools to continuously improve work quality.

• Team leadership & quality • Provide operational leadership, coaching and development for Customer Support (CS) agents • Conduct regular quality checks including clear, constructive feedback • Hold 1:1 meetings and support daily operations • Monitor team performance & KPIs • Handle complex customer inquiries & special cases • Manage customer and payment escalations (e.g., Klarna, PayPal) • Support the team in challenging situations • Maintain & optimize macros, FAQs & SOPs (Gorgias) • Improve CS processes & workflows • Work closely with logistics, fulfillment & internal teams • Act as a liaison between the CS team and the Head of Customer Care

• Monitor and analyze the performance of growth-stage brands • Work on CAC, MER, ROAS, LTV, and margin • Contribute to the review and structuring of P&L statements • Work closely with Growth, Creative, and Ops teams • Support decision-making and prioritization • Track and manage the Sales pipeline • Analyze the quality and potential of opportunities • Align commercial messaging with observed performance • Improve processes using a data-driven approach

• Design, maintain, and improve the user interface and user experience for the company website, intranet, class pages, and internal digital tools. • Create wireframes, mockups, and design specifications to support new initiatives and ongoing enhancements. • Ensure digital platforms are intuitive, accessible, responsive, and visually consistent across devices and platforms. • Collaborate closely with the Director of IT to translate design concepts into functional, scalable solutions. • Establish and maintain visual standards, templates, and design guidelines to ensure consistency across company platforms and communications. • Partner with Central Office staff to support consistent branding and presentation of digital content and communications. • Meet with department leaders and employees to gather requirements, understand workflows, and identify user experience needs. • Translate departmental and leadership input into effective design solutions aligned with organizational priorities. • Collaborate with vendors and third-party providers to support user interface, user experience, and design-related needs of systems in use. • Review, test, and refine digital workflows and interfaces to improve usability, efficiency, and adoption. • Support updates, enhancements, rollout, and ongoing maintenance of digital platforms. • Assist with documentation, training materials, and user guidance related to digital interfaces and workflows. • Provide backup and support for the Director of IT as needed. • Facilitate planning and strategy discussions related to digital platforms and system improvements. • Perform other related duties as assigned.