• Execute strategic plans to achieve sales targets and ensure executives are informed on the progress of those goals • Act as a point of contact for existing and potential customers within assigned territory • Identify local business opportunities and challenges • Report on regional sales results (weekly, monthly, quarterly and annually) • Present our products and services to prospective customers • Identify customer needs and recommend product solutions • Work closely with salespeople and other internal teams to meet individual and group sales quotas • Answer customer questions about features, pricing and additional services • Cross-sell products, when appropriate • Collaborate with sales representatives from different territories to share best practices and support a cohesive sales approach • Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs • Understand industry-specific trends and landscapes • Keep current with economic indicators, changing trends, supply and demand and competitors to maintain sales volume and product mix • Positively contribute to team effort by accomplishing related results • Maintain a working knowledge of FDA 21 CFR 1271, FDA 21 CFR 820, AATB standards, ISO Standards, cGMP/CGTP, other relevant regulations/standards, and internal organizational policies and standard operating procedures

• Own the client lifecycle for assigned accounts, serving as the primary point of contact from onboarding through renewal • Lead customer onboarding activities to ensure clean handoffs, clear expectations, and timely adoption of Switch services • Build and maintain trusted relationships with client stakeholders, including executive sponsors and operational contacts • Coordinate with sales, service delivery, operations, support, product, and legal to ensure a consistent client experience • Plan and run client business reviews and operational reviews using agreed metrics and reporting • Monitor account health, usage data, and engagement signals to identify risks, expansion opportunities, and service improvements • Serve as an escalation point for service issues, SLA management, RCA communication, and Mission Control coordination • Support renewals by partnering with account teams to reduce churn risk and surface growth opportunities

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Partnerships Account Manager supports Charlie Health’s Partnerships team by ensuring top-notch patient experience and referral source experience for our go-to-market channels. You’ll play a critical role in supporting patients’ journey into care with Charlie Health, while maintaining the accuracy and efficiency of our internal systems. - Educate key stakeholders about our offerings. - Address access barriers. - Design programs tailored to the unique mental health needs of employee populations. - Drive significant access for patients and referral sources. - Communicate the value of our services within the corporate ecosystem. - Support complex admissions and discharge workflows. - Maintain data quality and provide top-tier customer service. - Design, operationalize, and execute cross-functional workflows. Responsibilities - SLA and KPI Development: Work cross-functionally to design performance standards and metrics to ensure scalable and consistent performance; manage team to performance and quality standards. - Process Design and Improvement: Continuously evaluate and optimize pre-admission, in-care, and post-care operational processes to enhance efficiency, accuracy, and scalability. - Manual Data Entry: Execute data entry tasks, ensuring data is entered accurately and efficiently into relevant systems or databases. - Review and process referral information daily to ensure accuracy and completeness. - Maintain up-to-date and organized referral and provider data in internal systems. - Create and update account and contact records to reflect new or changing provider relationships. - Quality Assurance: Support development and scalability of quality assurance measures and perform regular audits to validate the accuracy and completeness of data. - Cross-Functional Collaboration: Collaborate with stakeholders from various departments to understand patient, referral source, and data requirements and priorities. Qualifications - Bachelor's degree in Business, Operations, Healthcare. - 1–2 years of experience in an operations, administrative, or data-entry-focused role (healthcare experience a plus). - Exceptional attention to detail and accuracy in managing data. - Excellent organizational and time-management skills. - Proficiency with CRM platforms (Salesforce experience preferred). - Strong written and verbal communication skills. - Ability to work independently and prioritize multiple tasks. - Passion for Charlie Health’s mission to expand access to high-quality mental health care. - Exceptional communication and de-escalation skills. - Resourceful with a natural ability to structure and solve ambiguous business problems. - Proactive self-starter and natural multitasker. - Ability to work flexible hours to meet the needs of the team and patients. - Work authorized in the United States and native or bilingual English proficiency. Benefits - Comprehensive benefits for all full-time, exempt employees. - Total target base compensation between $60,000 and $80,000 per year. - Performance bonus included in total cash compensation range of $69,000 to $91,000 per year. - Compensation determined on an individualized basis, impacted by location, experience, and other relevant considerations.

• You are responsible for executing commissioned acquisition projects for site acquisition, contract portfolio management, asset management, and marketing. • You are responsible for timely and high-quality monitoring and acceptance of acquisition services to be provided until handover to the operating units. • Ensure legal validity and compliance with approval guidelines by reviewing pre-decision processes according to uniform standards of quality and cost-effectiveness. • You are responsible for lease and usage agreements for the construction and operation of telecommunications installations, particularly radio sites. • You independently create project and scheduling plans and contribute to efficient resource planning regarding order management, acceptance, invoice checking and approval, as well as escalation, approval, and control mechanisms.