• Perform on-site installation, repair, maintenance, qualification, and verification of clinical and discrete chemistry analyzers in accordance with instrument/product manufacturers specifications. • Provide effective, timely communication and negotiation scheduling with the customer, partner. • Ensure effective and timely service and appropriate documentation is recorded through required processes. • Knowledgeable of safe operations and maintenance of the analyzers. • Maximize analyzer uptime and maintain a high level of customer satisfaction. • Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks. • Collaborate with Sr. Engineer or Manager, Field Service to analyze, review and inspect findings to determine source of problem, and recommends repair, replacement, or other corrective action. • Collaborate with Sr. Engineer or Manager, Field Service in problem resolution with factory engineering, technical support, and other personnel to expedite repairs. • Assist with on boarding of new hires. Shows ability to coach/mentor other Field Service Engineers. • Opportunity to be trained as a trainer on one or more instruments. • Other duties as assigned.

• Utilize advanced skill and analytical techniques to plan, analyze, and evaluate the effectiveness of operational processes and technical information systems within the VHA healthcare setting and apply human factors engineering methods to enhance outcomes. • Apply the latest advancements in human factors engineering, incorporating innovative research and industry best practices into product evaluations and design strategies. • Provide expert guidance and make thoughtful suggestions, including during cross functional team calls, reacting adeptly to client needs. • Champion human centered design, resilience engineering, and Safety-II concepts in daily work promoting systems level approaches. • Deliver comprehensive reviews of products and procedures to pinpoint areas for enhancement, offering recommendations for redesigns or adjustments to reduce any adverse effects on users. • Visualize and anticipate the effects of design changes on diverse user groups, ensuring inclusivity and accessibility in all aspects of product development. • Utilize both qualitative and quantitative methodologies to guide design choices and enhance operational effectiveness. • Identify potential risks associated with information system implementation and operation, developing and continuously improving strategies to mitigate risks and support program success. • Clearly convey human factors considerations to cross-functional (matrixed) teams through both formal and informal channels, facilitating collaboration and promoting shared understanding among all stakeholders. • Serve as a valued member of a geographically and professionally diverse team with a common goal. • Maintain a thorough understanding of relevant standards and human factors engineering methods, ensuring adherence to regulatory requirements and industry best practices. • Demonstrate proficiency in SAFe's Lean Agile principles and practices, driving value and operational excellence through the empowerment of high-performing Agile teams.

• Support municipal water and wastewater clients in the Sacramento California area • Program, configure, test, and commission SCADA systems • Transform client operations, processes, and technology by providing solutions that increase operational efficiency, allowing for data driven decision making • Support control system design, construction projects, and public bid • Prepare technical reports (SCADA Master Plans, Preliminary Engineering Reports) • Collaborate with operators, maintenance staff, managers, and engineers • Participate in client workshops and project teams • Assist Business Development Team with proposals and identify lateral and follow-on work • Mentor junior engineers and collaborate with SMEs • Travel to client sites up to 50% depending on project needs

• Diagnose all types of fired equipment, including furnaces, heaters, boilers, flares, incinerators, and ancillary systems. • Assess mechanical integrity, operational suitability, and remaining equipment life. • Identify failures, malfunctions, and develop engineered solutions. • Recommend maintenance scopes, review completed work, and evaluate spare‑parts strategies. • Conduct preliminary heater and furnace surveys and generate pre‑turnaround reports. • Support commissioning activities, including equipment receipt checks, installation reviews, and startup assistance. • Coordinate with Zeeco subject‑matter experts to deliver complete customer solutions. • Develop scopes of inquiry and integrate applications and project teams as needed. • Facilitate customer training and educational sessions. • Visit existing and new clients to ensure Zeeco is included on AMLs for all product lines. • Identify new business opportunities and generate inquiries. • Build trust with key decision makers and influencers. • Conduct site surveys, troubleshoot equipment, and provide technical assistance. • Gather market intelligence, support quote clarifications, and help secure orders. • Collaborate with Zeeco sales, engineering, manufacturing, logistics, and other internal teams. • Support commissioning, startup, and troubleshooting activities at customer facilities. • Strengthen the performance of Zeeco representatives/agents or identify new partners. • Deliver technical presentations and training to customer groups. • Provide feedback to product groups for continuous improvement. • Track customer turnaround schedules and promote Zeeco products and services accordingly. • Work in full compliance with Zeeco HSE and Quality systems.