• Diagnose all types of fired equipment, including furnaces, heaters, boilers, flares, incinerators, and ancillary systems. • Assess mechanical integrity, operational suitability, and remaining equipment life. • Identify failures, malfunctions, and develop engineered solutions. • Recommend maintenance scopes, review completed work, and evaluate spare‑parts strategies. • Conduct preliminary heater and furnace surveys and generate pre‑turnaround reports. • Support commissioning activities, including equipment receipt checks, installation reviews, and startup assistance. • Coordinate with Zeeco subject‑matter experts to deliver complete customer solutions. • Develop scopes of inquiry and integrate applications and project teams as needed. • Facilitate customer training and educational sessions. • Visit existing and new clients to ensure Zeeco is included on AMLs for all product lines. • Identify new business opportunities and generate inquiries. • Build trust with key decision makers and influencers. • Conduct site surveys, troubleshoot equipment, and provide technical assistance. • Gather market intelligence, support quote clarifications, and help secure orders. • Collaborate with Zeeco sales, engineering, manufacturing, logistics, and other internal teams. • Support commissioning, startup, and troubleshooting activities at customer facilities. • Strengthen the performance of Zeeco representatives/agents or identify new partners. • Deliver technical presentations and training to customer groups. • Provide feedback to product groups for continuous improvement. • Track customer turnaround schedules and promote Zeeco products and services accordingly. • Work in full compliance with Zeeco HSE and Quality systems.

• Installing, maintaining, and troubleshooting the Windows and RHEL 8.x OS used by Everfox appliances onsite in physical and virtualized environments. • Creating, maintaining, and troubleshooting ESXi or Hyper-V hosted virtual hosts. • Monitor and troubleshoot the performance of Everfox products onsite. • Reviewing, applying, and remediating security vulnerabilities or security controls based on STIG guidance or scanning reports. • Installing firmware updates on physical components, such as DellEMC or HPE servers, SANs, switches, firewalls, etc. • Working with the product support and development teams to address issues or bugs discovered in products running at a customer location. • Working with onsite government, contractor, or subcontractor staff to resolve issues with onsite products. • Regularly checking the health and performance of Kubernetes clusters to ensure they are operating optimally. • Use monitoring tools like Grafana to track system metrics. • Reviewing logs to preemptively address potential issues before they escalate into problems. • Interact with customer networking, security, and operations teams to deploy, monitor, and operate Everfox appliances. • Ability to understand, explain and create software deployment plans. • Communicating daily with customers and Everfox management, providing detailed activity summaries and in-depth trip reports where applicable. • Assisting in the lifting/racking and cabling of physical hardware. ** Other duties as assigned***

• Serve as advanced technologist for an individual technology or set of technologies. • Work closely with Technology management, senior Engineers, and support teams to implement and manage the design, development, and execution of technical solutions. • Responsibilities may include infrastructure review, implementation, and design. • Creation of support and architectural documentation, standards, policies, analysis, and testing. • Regularly interact with business partners to ensure clarity of the problem/opportunity and elicit business requirements. • Coordinate vendor interactions and/or vendor resources as needed. • Mentor and coach less experienced engineers, technicians, and integrators. • Review documentation, proposals, and changes proposed by less experienced staff. • Expand knowledge of Financial Services trends, practices, and technologies on a continuous basis. • Follow and promote use of industry best practices, standards and procedures. • Maintain knowledge of Bank applications, systems, development environments.

• Design and build platform services—APIs, infrastructure components, runtime systems, and ingestion frameworks—at enterprise scale • Architect the context store that transforms lakehouse infrastructure into AI-ready systems with multimodal capabilities (structured, unstructured, vector, graph) • Solve complex multi-tenant isolation and scaling problems for enterprise SaaS • Design data contracts governing ingestion, validation, processing, routing, storage, and serving across heterogeneous systems • Own critical shared infrastructure including lakehouse (Iceberg/Polaris), vector stores, graph databases, and OLTP systems • Drive technical standards through RFCs, architecture reviews, and documentation • Mentor senior engineers and influence architecture decisions across teams • Write production code using AI-assisted development tools (Claude Code, Cursor) • Debug distributed systems issues across Kubernetes, workflow orchestration, and microservices