• Collect, validate, analyze, and integrate information from multiple sources to include qualitative and quantitative primary and secondary data. • Produce client-ready written analytical products that report key findings and conclusions; detailed written analysis with supporting charts, graphs, and visuals; and actionable recommendations that enable private and public sector customers to make informed decisions. • Adhere to and model existing reporting templates to ensure consistency in reporting. • Conduct trend analysis and comparative analysis across time and/or geography. • Understand research design, including sampling and qualitative and quantitative instrumentation such as depth interviews, focus groups, and surveys. • Develop and refine research and analysis methodologies and explore new sources and methods to acquire information in areas of interest. • Conduct systematic secondary research from publicly available sources such as academic databases, news, published books, and journals, and distill key findings. • Proofread and copy edit reporting for inaccuracies, inconsistencies, formatting, grammar, and spelling. • Collaborate with all Research & Analysis team members to exceed client requirements.

• Exercise incident handling processes across Windows, Mac, and Linux platforms • Perform basic malware analysis • Develop and improve processes for incident detection and execution of countermeasures • Produce high-quality written and verbal communications to customer management. • Demonstrate industry thought leadership through blog posts, CrowdCasts, and public speaking events.

• Acting as a designated subject matter expert for multiple Arcadia products in Arcadia’s analytics suite (for example, Network Modeler, Contract IQ, Patient Inform) • Collaborating directly with healthcare clients in a consultative role to understand their data challenges and translate complex insights into clear, actionable value-based care solutions • Advising on optimal workflows and configurations in Arcadia’s analytics tools based on a client’s existing contracting priorities and processes • Balancing multiple product implementations simultaneously and engaging technical support from across the organization as needed • Driving the implementation of UI-based configurations • Designing and maintaining product implementation documentation suitable for both internal and client use • Designing and implementing client trainings regarding Arcadia’s analytics and point-of-care tools • Periodically assisting with basic issue troubleshooting for in-scope applications • Serving as a key liaison between the Product and Customer Management teams and influencing new analytics capabilities • Supporting Operations leadership in their efforts to redesign Arcadia’s approach to product implementations • Understanding how Arcadia’s clinical and claims data ecosystem, products, analytics models, and business strategy improve patient outcomes and reduce cost of care across the country

• Maintain the NetSuite application and other related 3rd party business applications for internal users • Develop, test and deploy customizations, custom objects, 3rd party tools / applications and new NetSuite modules based on evolving business needs • Support end user requests for new saved searches, reports, KPI’s, and dashboards, and maintain proper system access for user roles • Act as NetSuite SME providing training, communication and updates to end users of the NetSuite system • Create technical documentation, including fully documenting existing and new customizations, scripts, workflows, and business processes, and keeping all documentation up to date • Partner with NetSuite users and stakeholders, assisting with data analysis, business process mapping, reporting needs, continuous improvement initiatives, change management and support for optimal usage • Provide timely communication regarding system status • Troubleshooting of system errors and resolution • Maintain up-to-date knowledge of NetSuite functionality, customization and integrations