• Manage projects effectively to deliver on-time, while maintaining consistent communication with customer • Oversee all customer projects, such as integrations, custom apps, data migrations and special projects • Liaise and collaborate with product, engineering and the program office to co-ordinate the work required to fulfill the project • Develop and manage a detailed project schedule and work plan (agile) • Own customer initialization - instructing the possibilities of the platform to deliver best solutions for their needs, end to end activation process • Own product implementation and configurations for simultaneous customer engagements to contract specifications • Establish strong relationships with key customer stakeholders and maintain consistent lines of communication to drive high customer satisfaction • Organize and deliver training sessions during customer onboarding • Coordinate and support User Acceptance Testing (UAT) to ensure the successful validation of configured features and workflows • Identify, track, and resolve configuration issues or software bugs prior to go-live • Provide support during the go-live and post-go-live phases • Monitor, respond to, and escalate incidents in staging and production environments, as necessary • Partner with sales and customer success teams to align customer goals and strategy to product deliverables • Provide multi-faced support both to customers and internal teams

• Shape and manage projects in collaboration with various Quietly teams, including defining the approach and scope, and developing project plans and budgets • Draft scopes of work and contribute to other contracts • Identify, secure, and successfully manage project team members • Manage projects from briefing through to completion, including setting the team up for success and steering all project stakeholders throughout the project lifecycle • Schedule meetings, take and share meeting notes, and manage administrative elements of project delivery • Successfully deliver all projects, including hitting milestones, delivering on time and within budget, and proactively anticipating, flagging and resolving risks along the way • Ensure thorough, clear and professional communication with all project stakeholders, including internal teams, vendors, suppliers and contractors • Proactively communicate with clients, including delivering work, managing feedback, sharing recommendations and opportunities, flagging risks and challenges, and offering solutions while effectively managing expectations • Apply creative and strategic thinking to projects in collaboration with your team • Support in Business Development, including inputting on proposals and developing indicative project plans and budgets • Stay up-to-date on current trends and technologies and work with internal team members to evolve processes for effective project management strategies and practices • Provide project level inputs that inform the efficiency and quality of work • Advocate for the agency/client relationship • Understand & respect every department’s role in delivering great work & building relationships

• Orchestrating seamless execution of a diverse range of marketing projects • Leading internal and external day-to-day operations of marketing projects • Collaborating with cross-functional teams • Ensuring projects are delivered on time and within budget • Contributing to the development of comprehensive project plans

• Manages and leads a program involving multiple functions and project teams to drive the engineering development and implementation process for a product or service offering. • Develops and directs development of schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program. • Manages activities of supporting project teams and internal development partners; ensures progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet product requirements and development schedule. • Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal manufacturing and development partners to recommend and implement changes to product, processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules. • Drives innovation and integration of new technologies and quality initiatives into projects and activities in the manufacturing and/or engineering organization. • Leads and provides guidance and mentoring to less-experienced staff members.