• Manages and leads a program involving multiple functions and project teams to drive the engineering development and implementation process for a product or service offering. • Develops and directs development of schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program. • Manages activities of supporting project teams and internal development partners; ensures progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet product requirements and development schedule. • Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal manufacturing and development partners to recommend and implement changes to product, processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules. • Drives innovation and integration of new technologies and quality initiatives into projects and activities in the manufacturing and/or engineering organization. • Leads and provides guidance and mentoring to less-experienced staff members.

• Ensure scheduled Services activity is completed to the contractual commitment and expected level of quality. • Supports Project Managers with scheduling, budget tracking, administrative and coordination tasks. • Understand project scope of work and pricing; create project plan for implementation. • Work in collaboration with Routing and Field Managers to create the schedule and workorders, obtain technician assignments, and establish pricing. • Has ability to manage smaller projects and/or smaller customers. • Provide documentation and project overview training to field technicians. • Ensure required parts are available and provided to field technicians. • Works hand and hand with the Customer Care Center and Dispatch teams to pre-schedule Technicians. • Ensuring day-to-day operations of a project run smoothly. • Monitor schedule daily for accuracy and timely completion of scheduled activity. • Closely manage all carryovers with expediency to successful completion. • Create and provide weekly internal and external status reports; establish communication and escalation plan with the customer. • Review data provided by field technicians for accuracy and compliance to customer requirements (photos, surveys, etc.). • Process workorders as completed. • Review and approve invoices. • Manage project issues to full resolution. • Communicate effectively with the customer and provide timely responses to all inquiries. • Maintain overall project statistics (success, completion, issues, etc.). • Forecast project revenue. • Other duties as assigned.

• Lead end to end delivery of large customer laboratory projects • Assist with the sale and handle solution design/development of large integrated service projects • Build and maintain client and delivery partner relationships • Assist in pricing of customized solutions and ensure implementation or delivery

• Create compelling, relevant, industry-aligned courses that give learners what they need to advance in their field • Record authentic, engaging videos illustrating how to apply AI in project management. • Inspire learners, build confidence in their capabilities, and help them understand how to adopt and integrate AI into their project management practice. • Optimize learner engagement, learner retention, and learner success