• Work closely with Armada account executives and Microsoft sellers to identify co-sell opportunities, align target accounts, and coordinate joint selling efforts. • Proactively source new business opportunities through Microsoft channels and help Armada sellers engage and close deals via Microsoft’s Co-Sell program and marketplace. • Match and manage pairings between Armada and Microsoft sellers, ensuring effective communication, shared value propositions, and account planning. • Own the end-to-end process for registering deals within Microsoft Partner Center, ensuring timely and accurate submissions aligned with Microsoft’s requirements. • Maintain and deepen strategic relationships with Microsoft field sellers, Partner Development Managers (PDMs), and leadership across Azure, Co-Sell, and Industry teams. • Track and report on key performance indicators, pipeline growth, and revenue outcomes related to Microsoft partnership activities. • Collaborate with Armada’s marketing teams to support joint campaigns, events, and account-based marketing aligned with Microsoft’s priorities.

• Track and assess policy issues in the MENA region related to risks of on-platform harm across all Meta Family of Apps (FoAs) • Flag emerging risks and trends to the Public Policy team for proactive intervention • Triage inbound content related requests from external partners across the region • Coordinate with relevant internal teams to follow up and resolve cases • Escalate any blockages or unresolved issues to sub-regional heads or designated country Points of Contact (PoCs) • Ensure proper documentation, closure and external response for each case • Support MENA Policy Stakeholders in resolving access issues to FoAs • Manage account escalations from external partners such as verification and account ownership, including triaging, follow-up, and case closure • Escalate persistent issues to sub-regional heads or country PoCs (Please specify: "which entails xxx and xxx"—add details about specific account support tasks, e.g., verifying account ownership, facilitating access restoration, etc.) • Maintain the team calendar, including offsite dates, leave schedules, and key regional events • Liaise with the Strategy & Operations team on all budgetary matters to ensure compliance and efficiency • Manage contracts, invoicing, and budgetary quarterly reporting for the team.

• Lead sales cadence, pipeline reviews, and prioritisation across key accounts • Run discovery calls to understand hiring needs, decision criteria, and timelines • Maintain accurate activity, forecasting, and notes in CRM to support planning and reporting • Coordinate with delivery teams to ensure handover quality and ongoing account health • Map target accounts and create multi-threaded stakeholder engagement plans

• Own and operate the enterprise Change Management process aligned to ITIL best practices. • Chair and coordinate the Change Control Board (CCB), including preparation, agenda management, risk reviews, and decision tracking. • Ensure all changes (standard, normal, emergency) follow defined approval workflows and are appropriately risk-rated. • Enforce change freeze, blackout periods, and major business event protection. • Act as final escalation point for high-risk or cross-platform changes. • Define and maintain the release management framework, including release calendars, bundling strategies, and go-live governance. • Coordinate cross-team releases spanning applications, infrastructure, cloud, security, and data platforms. • Ensure release readiness criteria are met (testing, rollback plans, communications, monitoring, support readiness). • Partner with DevOps and Engineering teams to align CI/CD pipelines with release governance. • Use Azure DevOps as the authoritative platform for: Change records and approvals, Release tracking and milestones, Risk, impact, and dependency documentation, Evidence for audit and compliance. • Produce executive-level reporting on change volume, risk, success rates, and incidents caused by change. • Act as the primary interface between IT Operations, Infrastructure, DevOps, Security, Application teams, and the business. • Ensure changes are clearly communicated to impacted stakeholders, including support teams and end users. • Partner with Incident and Problem Management to drive post-implementation reviews (PIRs) and reduce change-related incidents. • Ensure change processes meet regulatory and audit expectations (e.g., SOX ITGCs, DORA, ISO 27001/22301). • Maintain clear audit trails, approvals, and evidence for all material changes. • Analyze trends and metrics to continuously improve change success rates and reduce unplanned outages.