Role Description The Service Technician–Mechanic travels to customer locations to install, maintain, upgrade, troubleshoot, diagnose, and repair mechanical, pneumatic, and printing issues for Koenig & Bauer printing presses. The Service Technician interacts directly with the customer, listening to their needs and asking probing questions in preparation for the installation or service call. They must be able to effectively communicate technical information and resolutions to customers with varying degrees of technical knowledge and abilities. The Service Technician must come up with a plan of action to address the customer issue with an emphasis on quality work and efficiency to minimize installation or downtime and to control costs. Essential Duties and Responsibilities: - Perform various mechanical repairs and maintenance on Koenig & Bauer equipment at customer sites including but not limited to: - Gripper settings on impression and transfer delivery bars - Pump and inker issues - Seals, register drives, ink key seals - Plate and blanket clamps, bladder replacement - Machines crashes with infeed, inker, base unit, or delivery - Perfector issues, and cylinder replacement - Perform installation of Koenig & Bauer equipment, 40-inch and up, and sub-supplier equipment such as Baldwin cabinet, Technotrans or AGT cabinet, etc. in accordance with blueprints from time of delivery to commissioning press. - Perform thorough audits on presses, as scheduled, inspecting from the feeder to the delivery and identifying worn or damaged parts with emphasis on safety-related issues. - Troubleshoot complex mechanical issues with thorough research and investigation using available documentation such as service manuals and repair documentation. - Determine and execute an action plan for making necessary repairs including identifying necessary parts and working with the customer and Koenig & Bauer Parts Department in the procurement of parts. - Deliver world-class customer service with each and every customer interaction. - Fulfill the obligation of the original service call and see the service call through completion. - Complete accurate and timely records including recording parts used and returned, updating open/closed issues spreadsheet, and recording time, expenses, and work performed in MDS. - Adhere to all applicable customer practices and policies while working at their site. - Perform other related job responsibilities as necessary based on business needs. Qualifications - High School Diploma or GED-equivalent required but post-high school degree or certification in a technical field including but not limited to printing, industrial/plant maintenance. - Two years minimum of related education and work experience in printing, press manufacturing, industrial/plant maintenance, or other related technical field. - Computer literacy with basic knowledge of e-mail, internet navigation, word processing, spreadsheets, and other business system software. - Experience working with basic hand tools such as wrenches, ratchets, sockets, pliers, hammer, screwdrivers. - Ability to read electrical schematics and mechanical CAD drawings. Requirements - Location: Northeast Region (may consider qualified applicants from other areas) - 100% Remote with nearly 100% business travel domestically - Reports to: Service Manager - Standard Schedule: Monday – Friday; must be able to work weekends, early mornings, and some evenings - FLSA Status: Non-Exempt/Hourly - Compensation: $27 - $46 per hour Benefits - Vacation – 15 days per year - Holidays – Up to 11 days - Sick – 7 days - Medical, Dental, and Vision - Disability and Life - Flexible Spending Accounts - 401k Retirement and Profit Sharing Plan - Income replacement plans for cancer, critical illness, and accident - Long-Term Care Plans - Years-of-Service Bonus Plan - Educational Assistance

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