This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a PIP Claims Manager at Reserv, you will be responsible for a team of claims professionals handling Personal Injury Protection (PIP) claims for multiple clients to include personal lines, commercial lines and rideshare. You will serve a critical role with the team, the customers, and the client. - Deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance - Maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs - Exceptional leadership skills with foundational understanding of claims ideally with experience handling and/or managing multi lines of business Qualifications - Highly motivated and growth-oriented - Subject matter expert in first party injury claims handling for personal, commercial and/or rideshare claims, including coverage and litigation - Experienced in reviewing and analyzing contracts and policy provisions - Tech-oriented with proven results leveraging technology and analytics - Passionate claims professional who cares about their team, the customer, and their experience - Empathetic leader exercising empathy and patience towards everyone - Creative problem solver who challenges existing assumptions - Curious and decisive, wanting to know the whole story - Anti-status quo, taking action to improve processes - Communicative and comfortable with phone communications throughout the claims process - Possesses a sense of humor Requirements - Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus - Active insurance adjuster’s license by way of a designated home state - Willing to obtain all licenses within 60 days, including completing state required testing - 10+ years in insurance claims management experience in multiple lines of business, preference auto with bodily injury experience - 5+ years management experience with preference for experience managing in a remote environment - Minimum of 3 years of leadership experience concentrated in Personal Injury Protection, preferably handling MI, NY, NJ, and/or FL claims Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate work-life balance - Apple laptop, large second monitor, and other quality-of-life equipment

• Lead the creation and distribution of high-quality digital content by incorporating AI, ensuring consistency across all platforms. • Own the BPC brand experience across all things digital: LinkedIn, BPC Website, Email Campaign Management, and Digital Newsletters. • Manage subcontractors (copywriters, graphic designers, video editors) to produce assets on time and to a high standard. • Create a content distribution plan across our channels: LinkedIn, YouTube, BPC’s website, email newsletters, and internal channels. • Work collaboratively with internal teams to co-create content surrounding our micro-vertical focus areas, and distribute effectively across various audiences. • Oversee the design and execution of marketing materials, ensuring a high standard of visual and written content. • Analyze content performance across platforms and optimize strategies for maximum impact. • Stay up-to-date with digital marketing trends and recommend new ideas or platforms to improve reach and engagement. • Making B2B ERP content digestible, interesting, and dare we say, fun! Boldness is welcome.

• Monitors various websites and other data sources and validates receipt of all available data required to meet client expectations • Reviews websites of device manufacturers to add or update the Device Dataset with catalog numbers, product numbers, Healthcare Common Procedure Coding System (HCPCS) codes, Global Trade Item Number (GTIN) and United Nations Standard Products and Services Code (UNSPSC) codes • Initiates testing scenarios, evaluates the results and takes necessary action to resolve discrepancies or ambiguities, as needed • Seeks guidance from immediate manager or team members as necessary to ensure proper application of HCPCS, GTIN or UNSPSC codes • Collaborates with other team members to identify opportunities for improving overall Departmental performance • Participates in continuing education activities to maintain and advance professional skill set • Adheres to company-wide and departmental policies and procedures • Respond to client queries within team guidelines • Meet guidelines to ensure content is uploaded and available as required for each type of content

• Own the development, execution, and optimization of social-first creative across client accounts • Manage day-to-day social content and community engagement while contributing to content strategy, performance insights, and creative recommendations • Collaborate closely with Creative, Strategy, and Activation partners to elevate how Indie shows up for clients across social platforms • Lead the concepting, scripting, shooting, editing, and publishing of short-form video content (Reels, TikToks, Shorts) and images • Ensure all creative output aligns with brand guidelines while pushing for fresh, culturally relevant ideas • Partner with Creative and Strategy teams to support social content strategies that align with broader marketing objectives • Monitor engagement and performance metrics, translating insights into clear recommendations and next steps • Own day-to-day community management, including comments, DMs, proactive engagement, and trend participation • Foster authentic audience engagement that strengthens brand affinity and community growth • Maintain a strong understanding of each client’s brand voice and audience, ensuring consistency and authenticity across interactions • Serve as a reliable, client-facing creative partner on assigned accounts, communicating progress, insights, and opportunities • Contribute meaningfully in client meetings, brainstorms, and internal working sessions • Collaborate cross-functionally with Account, Strategy, and Activation teams to ensure integrated execution • Support and contribute to photo and video shoots, including storyboarding, production planning, and on-set assistance • Manage timelines and deliverables across multiple workstreams, flagging risks and proactively solving problems • Stay ahead of social trends, emerging platforms, and creator behaviors, identifying what’s relevant (and what’s not) for each client