• Support Customer Success Managers in managing customer relationships and ongoing engagement • Assist with building Customer Success Plans, including customer goals, milestones, and adoption strategies • Help track customer progress against key success metrics and KPIs • Participate in customer meetings and internal account team discussions (as appropriate) • Help prepare materials for recurring customer cadence meetings (weekly, monthly, quarterly check-ins) • Support customer adoption efforts by helping identify new ways customers can use SuccessKPI across teams • Assist in documenting customer feedback, product requests, and escalation needs for internal teams • Collaborate with internal partners across Product, Engineering, Professional Services, and Education • Support workshops and enablement sessions by helping organize content and follow-up actions • Maintain and build knowledge of the SuccessKPI platform, new features, and best practices

• Manage and be accountable for the success of partner schools from onboarding through renewal. • Successfully identify growth opportunities, initiate conversations regarding expansion and growth with our current customers in your territory, and upsell partner resources in subscribed schools. • Develop deep knowledge of the BrainPOP product, a prerequisite for providing world-class aid and service to educators. • Act as the relationship manager and oversee all aspects of partners' onboarding and implementation process. • Communicate consistently with school leaders to ensure strong usage of BrainPOP, while gathering feedback and implementing new features • Monitor and maintain high levels of customer satisfaction while managing partner expectations. • Join others in Customer Success to develop innovative ways to leverage technology to communicate with and support all of BrainPOP’s users. • Work united with other internal BrainPOP teams, communicating observations and feedback from district partners to help inform future product development efforts.

• Account Management: You create a culture of alignment, collaboration, and accountability with our client stakeholders to drive loyalty. Deliver and communicate business results and impact to drive high levels of client retention and support new expansion opportunities. Conduct regular meetings and business reviews to monitor progress and success of the overall client relationship. • Client Relationship: Leverage best-practices to enable optimal client engagement, satisfaction and results that meet the client’s business objectives. Create client relationships where they are champions of Force who provide references, case studies and testimonials. • Strategic Client Growth: Deliver and communicate business results and impact to drive high levels of client retention and growth. Proactively identify expansion opportunities within your client base and work with a cross-functional team to achieve your expansion targets. • Client Advocacy: Act as the voice of the client within the company, advocating for their requests and feedback. Collaborate with cross-functional teams to ensure client satisfaction and quick resolution of their issues.

• Ensure high user-adoption through effective executive sponsorship, change management, and white-glove trainings. • Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD. • Generate contract renewals by ensuring client executives and users are seeing value with AcuityMD. • Identify and illuminate customer success stories and examples of AcuityMD ROI. • Partner with Strategic Program Manager and Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions. • Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from AcuityMD.