• Implementación y configuración de CRM. • Desarrollo de bots según requerimientos del cliente. • Escuchar y analizar el onboarding para relevar necesidades. • Crear flujogramas de automatización. • Configuración de automatizaciones mediante n8n. • Cumplir con los plazos de desarrollo establecidos.

• Monitor client volume trends and identify changes or anomalies affecting performance. • Resolve client issues, including inquiries and escalations. • Participate in scheduled client calls to support issue resolution, solution agreement, and relationship management. • Distribute weekly/monthly volume reports, AUP and batch reports. • Perform access portal demos for assigned clients. • Collaborate with cross-functional teams (Sales, Operations, Product, and Client Success) to develop projects. • Support efforts aimed at driving volume growth, improving efficiency, and enhancing client performance.

• Shape how Customer Success teams learn, communicate, and adopt new processes across F5. • Design next generation enablement experiences, elevating communication across the organization. • Ensure teams have the knowledge, tools, and confidence to deliver exceptional customer outcomes. • Develop strategies and content for CSM onboarding and accelerate product understanding. • Expand customer webinars into scalable multi-product programs, including messaging and assets. • Own the CS-wide communications framework, ensuring consistency and coordination across teams. • Serve as the primary change management lead for process and tool updates across the CS organization.

• Manage a group of enterprise software customers • Ensure customers are set up for long-term success • Proactively analyze and understand customer’s data • Collaborate with customers and ResMed commercial teams