• Responsible for overseeing the successful completion of inside (ISP) and outside (OSP) plant projects for the Network Operations department. • Serve as a point of contact for the engineering implementation team to ensure actions remain in synergy. • Identifying and managing potential risks to target completion dates. • Prepare reports to stakeholders regarding project statuses. • Conduct project meetings and is responsible for project tracking and analysis for the Engineering Implementation team as well as other Network Operation Departments. • Performs administrative duties commensurate with the requirements of the organization including data gathering, budget tracking, metrics, and reports. • Interface with multiple departments to gather data, update tracking, and drive timelines for new market launches and other projects. • Run routine reporting related to company performance. • Follow and develop new standards for data analytics and reporting in the organization. • Work with department managers to understand potential key metrics, partner with the department to develop appropriate reporting.

• Be the senior-level escalation point for high-priority incidents across security, network, systems, and cloud domains. • Lead investigations and refine monitoring and detection strategies. • Mentor SNOC Engineer I and II team members: coach, guide, and empower them. • Collaborate with clients and leadership to ensure operational readiness and security compliance. • Represent SNOC in client escalations and leadership discussions. • Serve as SME for cloud infrastructure monitoring, reliability, and optimization. • Lead response efforts for high-impact cloud incidents. • Design and tune cloud observability solutions (dashboards, alerting thresholds, integrations). • Implement advanced automation for monitoring, scaling, and recovery processes. • Advise on cloud security, compliance, and operational readiness. • Represent cloud operations in client and leadership discussions during escalations.

• Manipulates network traffic, facilitates cleaning, repairs, and replacement of company-owned fiber, transport, Optical, and Access Equipment. • Plans and executes network maintenance tasks. • Takes and responds to network-related Incidents, tasks, Cross channel escalations and email requests. • Answers questions regarding fiber optic problems, updates trouble tickets, accomplishes break-fix action, and schedules maintenance activities. • Performs proactive audits to identify potential network performance problems. • Acts as NOC Tier 2 receiving and acting on escalations from Enterprise Service Operations, NOC Monitoring and Sales. • Obtains status, engages in testing, troubleshoots fiber transport with local systems and transport vendors on basic - Advanced Optical, Core and Transport.

• Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services. • Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution. • Coordinate escalations with internal engineering, field operations, and external vendors. • Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems. • Conduct proactive network performance analysis, capacity planning, and optimization. • Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel. • Oversee change management, upgrades, and maintenance windows to minimize service impact. • Maintain detailed documentation, runbooks, and process improvements for network operations. • Ensure SLA adherence, service availability, and MTTR targets are consistently achieved.