• Monitor and manage multi-vendor network environments, ensuring high availability of fiber and IP transport services. • Lead triage and advanced troubleshooting of complex network events, identifying root causes and driving quick resolution. • Coordinate escalations with internal engineering, field operations, and external vendors. • Manage network fault isolation, configuration, and maintenance of routers, switches, and optical systems. • Conduct proactive network performance analysis, capacity planning, and optimization. • Provide Tier III technical support to internal teams: mentor Tier I/II NOC personnel. • Oversee change management, upgrades, and maintenance windows to minimize service impact. • Maintain detailed documentation, runbooks, and process improvements for network operations. • Ensure SLA adherence, service availability, and MTTR targets are consistently achieved.

We’re always looking to connect with mission-driven people who are passionate about expanding access to youth mental health support. If you don’t see an open role that aligns with your skills just yet, we invite you to join Kooth’s Talent Network. By joining, you’ll stay on our radar for future opportunities across our U.S. and UK teams - from partnerships and delivery to product, clinical operations, marketing, and more. As we continue to grow, we regularly review our talent network to identify strong potential matches. If you’re inspired by our mission and want to be part of building something meaningful, we’d love to stay connected. Benefits What You’ll Get: Kooth offers a competitive base salary, employee equity program, and comprehensive benefits including: Excellent Medical, Dental, and Vision Coverage Long-Term Incentive Plan (LTIP) 401(K) Retirement Plan with company match Generous Paid Time Off Remote-first flexibility and work-from-home support Paid parental leave Learning & development opportunities 8 Paid Holidays, plus two half-day holidays (Christmas Eve and New Year’s Eve) Equal Employment Opportunity: Kooth is committed to creating an inclusive workplace and provides equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. All employment decisions are based on merit, qualifications, and business needs.

Applied AI. Data/AI Infrastructure. Fintech. Cybersecurity. National Security. Early-stage is what we do. We back builders and stand by them for the entire journey, putting our expertise, community, and network to work. If you're interested in building at early-stage companies and want to stay in the loop with interesting roles in the Costanoa portfolio, join our talent network so we can match you with companies and opportunities that align with your expertise and interests. By submitting a talent network application, you are agreeing to share your background and information with the Costanoa team in addition to the founders and talent leaders at our portfolio companies.

Role Description Network Operations Support Analysts provide 24/7 coverage of Client’s Network Operations Center (NOC). Analysts apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem resolution, and technical change implementation for Managed Services clients. - Provide Entry Level technical services with supervision from Supervisors, Team Leads, and Technology Owners - Understand and Deliver Managed Service offerings as outlined in the Client’s Service Descriptions and Service Catalog. - Understand and follow the processes and procedures defined in the Client’s ManS Standard Operating Procedures manual (SOP). - Primarily responsible for providing top-level technical support, including problem resolution, technical change implementation, telephone and one-on-one technical support within defined service level agreements for clients. - Provide detailed and effective communication to internal and external customers - Provide 24 X 7 support to critical systems and ensure availability objectives are met. - Provide alert response as well as email and telephone technical support for data center and managed services clients - Take ownership of the incident/request and drive it to resolution - Document and track troubleshooting steps, incident solutions and support requests - Understand SLAs in a production environment and proactively strive to meet the commitments. Qualifications - BA/BS degree in Computer Science, or related discipline, or equivalent experience acceptable. - 2 years in a technical support or systems administration role maintaining high service levels in a demanding environment - Knowledge of networking, desktop support, network support required. (CCNA a big plus) - Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels. - Strong organizational, analytical, and problem-solving skills. - Strong communication and documentation skills. - Excellence verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, including senior leadership. - Must have good time management skills and be able to meet rigid and urgent assignment schedules.