• Help manage ongoing operations with a wide array of partners including banks, law firms, funds and crypto exchanges; • Monitor all activity on the platform to ensure that key KPI’s such as completeness, conversion and turn-around times are meeting their targets; • Manage and report weekly and monthly partner metrics in team and company updates; • Arrange and coordinate platform demos with key people in the partner network; • Suggest, implement and nurture new ways of working to improve the efficiency of the partnership function via new tools and processes; • Build and maintain close working relationships with the key people in our partner network to foster collaboration and partnership longevity; • Record and communicate partner requests and complaints to the appropriate Circit teams; • Work closely with the customer success and support teams to ensure fast and satisfactory resolution of issues in relation to the partner network; • Unearth opportunities for closer integration and collaboration within our partner network and setup demos for the wider partnership team.

• Help members of the leadership/executive team obtain more leverage in their day -- serve as a first communication stop/gatekeeper as needed. • Strategic and proactive management of complex and varying day-to-day schedules, using Google Calendar and Google suite. • Coordinate with external partners (including Paradigm support) on office-related needs. • Travel coordination -- air, ground, hotel and all accommodations. • Perform an extensive array of core administrative tasks (e.g., preparing meeting materials, contributing to our internal database, chasing down signatures) and ad hoc special projects. • Plan and execute both internal and external Tempo meetings and events. • Ensure the office runs smoothly with minimal overhead as the team grows. • Help support the Legal and People Teams with building systems and managing workflows. • Handle expenses, reimbursements, and administrative workflows. • Prepare meeting materials, track follow-ups, and help push projects across the finish line.

• Serve as the primary point of contact for providers and internal teams regarding telehealth regulations, DEA requirements, PDMP, licensure, prescribing standards, and internal Medical Operations policies. • Interpret regulatory and policy requirements and provide clear, practical guidance that supports compliant care delivery without unnecessary escalation. • Identify recurring questions or areas of confusion and proactively recommend SOP updates, training needs, or workflow refinements to reduce operational friction. • Lead initial investigation, triage, and resolution of operational, clinical, or compliance-related issues raised by providers, support teams, or internal stakeholders. • Develop clear issue summaries, root cause assessments, and recommended resolutions prior to escalation to the Director of Medical Operations. • Act as a trusted operational partner to providers by ensuring timely, accurate responses to day-to-day questions impacting workflows, documentation, prescribing, and care delivery. • Support provider satisfaction and retention by reducing delays, confusion, and inconsistent guidance. • Directly supervise and manage the Provider Administrative Support Team, including offshore or overseas administrative assistants, in partnership with HR. • Maintain and continuously improve Medical Operations SOPs, decision trees, and escalation protocols in alignment with current regulations and internal standards. • Participate in a rotating weekend on-call schedule to support operational continuity and timely issue resolution.

• Manage inbound and outbound leads from first contact through deal closure, ensuring a structured and conversion-focused sales process • Serve as the main point of contact for customers and key accounts, building long-term relationships • Lead negotiations, follow-ups, and commercial discussions to drive revenue growth • Coordinate customer requirements internally and externally to ensure seamless service execution • Maintain and optimize CRM data, pipeline tracking, and pricing coordination • Collaborate closely with operations teams, carriers, and external partners to align expectations and resolve issues • Provide clear, timely, and professional communication via phone and written channels • Ensure accurate handover of closed deals to operations for smooth fulfillment • Identify opportunities to improve sales efficiency and customer retention • Take ownership of ad-hoc sales and operational initiatives in a dynamic startup environment