• Serve as the primary point of contact for providers and internal teams regarding telehealth regulations, DEA requirements, PDMP, licensure, prescribing standards, and internal Medical Operations policies. • Interpret regulatory and policy requirements and provide clear, practical guidance that supports compliant care delivery without unnecessary escalation. • Identify recurring questions or areas of confusion and proactively recommend SOP updates, training needs, or workflow refinements to reduce operational friction. • Lead initial investigation, triage, and resolution of operational, clinical, or compliance-related issues raised by providers, support teams, or internal stakeholders. • Develop clear issue summaries, root cause assessments, and recommended resolutions prior to escalation to the Director of Medical Operations. • Act as a trusted operational partner to providers by ensuring timely, accurate responses to day-to-day questions impacting workflows, documentation, prescribing, and care delivery. • Support provider satisfaction and retention by reducing delays, confusion, and inconsistent guidance. • Directly supervise and manage the Provider Administrative Support Team, including offshore or overseas administrative assistants, in partnership with HR. • Maintain and continuously improve Medical Operations SOPs, decision trees, and escalation protocols in alignment with current regulations and internal standards. • Participate in a rotating weekend on-call schedule to support operational continuity and timely issue resolution.

• Manage inbound and outbound leads from first contact through deal closure, ensuring a structured and conversion-focused sales process • Serve as the main point of contact for customers and key accounts, building long-term relationships • Lead negotiations, follow-ups, and commercial discussions to drive revenue growth • Coordinate customer requirements internally and externally to ensure seamless service execution • Maintain and optimize CRM data, pipeline tracking, and pricing coordination • Collaborate closely with operations teams, carriers, and external partners to align expectations and resolve issues • Provide clear, timely, and professional communication via phone and written channels • Ensure accurate handover of closed deals to operations for smooth fulfillment • Identify opportunities to improve sales efficiency and customer retention • Take ownership of ad-hoc sales and operational initiatives in a dynamic startup environment

• Improve short, medium and long-term cash flow forecasts, incorporating business inputs, financial projections and historical data • Own the strategic design and ongoing optimization of cash structures and bank account setups across entities and jurisdictions. • Support the structuring, documentation, and operational execution of funding arrangements. • Partner with accounting to ensure accurate booking and reconciliation of treasury transactions • Enhance treasury reporting for cash, liquidity, funding, and counterparty exposure for management visibility • Strengthen treasury controls, documentation, and operational processes • Identify and implement process improvements, automation, and system enhancements within treasury • Ensure compliance with investment policies and capital requirements • Oversee inputs and operational support for the capital adequacy and liquidity management framework. • Partner with legal, risk, and compliance teams to ensure treasury activities align with regulatory and internal governance standards.

• Collaborate with IT to manage cloud technology and reporting platforms to support analytics and reporting needs, including executive and leadership dashboards, launch and KPI reporting. • Own and optimize CRM systems (e.g., Veeva) tailored to Vera workflows, including high valued customers, referral networks, and long sales cycles. • Ensure accurate tracking of HCP engagement, account activity, and all other field promotional effort. • Analyze field activity and territory performance with sensitivity to qualitative insights and traditional/non-traditional KPIs. • Support specialty field teams (e.g., sales, regional marketing directors, field reimbursement managers and field medical) with inquiry resolution, analytics and training. • Partner with Training and HR to support onboarding and continuous enablement for field teams. • Design and manage highly focused territory alignments based on high valued customers, referral pathways, and regional patient density. • Maintain targeting lists that reflect evolving diagnostic expansion, and new account discovery. • Support incentive compensation plans designed for rare disease dynamics (e.g., milestone-based goals, team-based components). • Administer compensation calculations and payouts with a focus on accuracy, transparency, and compliance. • Partner with Sales Leadership to set realistic goals aligned to Vera’s goals. • Work closely with Commercial Operations team members, Patient Services, Market Access, Medical Affairs, and Marketing to ensure aligned data, workflows, and reporting. • Collaborate with Legal and Compliance to ensure adherence to healthcare and rare disease regulatory standards.