This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Solution Consultant who will be responsible for conducting pre-sales, business operational reviews, and product evaluations of all applicable Ivans, Cytora, and Applied Systems’ solutions in North America. The Solution Consultant position is the Sales division’s resource for consulting, solution engineering, and product demonstrations to prove business value to carrier, agency, and broker prospects and clients. The Solution Consulting department works closely with Sales and Services to recommend a solution offering and enable that offering to be effectively evaluated and delivered. The Solution Consulting department directly impacts sales bookings for the company. The role requires current knowledge of the insurance industry and daily operations of insurance carriers, agencies, brokerages, MGA’s, MGU’s, and GA’s. What You’ll Do - Collaborate with the Sales team to discover and document strategic and functional goals and technical requirements of a prospect/client. - Responsible for development and delivery of product demonstrations and proofs of concept to position the value of Ivans, Cytora, and Applied Systems' solutions from a technical and business perspective to all levels of leadership and roles within an organization, including technical stakeholders and C-suite executives. - Proves alignment with Ivans, Cytora, and Applied Systems’ products and documents how such changes will lower costs, increase profitability, and/or increase revenue. - Develops, presents, or responds to proposals for specific prospect/client requirements, including request for proposal responses and prospect/client-facing documentation of discoveries and demonstrations. - Coordinates product demonstrations, proofs of concepts, trial installations (if applicable), and site visits with prospects and clients. - Collaborates with the Sales team on hand-offs to and engagements with resources at the appropriate phase of the sales cycle; resources include Integration Services, Product Engineering, Infrastructure Services, Data Services, Enterprise Services, Education Services, and Activation Services. - Keeps informed on industry news, trends, and competitors. Qualifications - 5+ years of P&C insurance carrier and/or MGA experience or carrier SaaS sales equivalent. - Must have API fluency with REST APIs, including the ability to perform hands-on work with tools like Postman. - Must have a strong passion for driving business through a consultative method. - Advanced ability to discourse using insurance industry terminology and discuss insurance-specific issues/needs of consumers. - Ability to develop technical understanding of software architecture and capability. - Have working knowledge of configuring and testing AI-based products. - Can work remotely from home office in North America. Must be able to travel up to 50% and is geographically near a major airport. - Bachelor’s degree or equivalent work experience, preferably in the insurance industry. Benefits - A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. - We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them. - A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day: - Medical, Dental, and Vision Coverage - Holiday and Vacation Time - Health & Wellness Days - A Bonus Day for Your Birthday Company Description We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses as well as candidates without degrees or a background in tech to apply! Your Security Matters: Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information, or sensitive information like social security numbers. EEO Statement: Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

• Lead the end-to-end onboarding and rollout process for agencies adopting The Machine • Define repeatable playbooks for technical setup, data integration, and team training • Collaborate closely with product, data, and engineering teams to ensure smooth implementation and issue resolution • Build, mentor, and lead a team of Solutions Engineers and Implementation Specialists • Establish operational standards, documentation, and metrics for onboarding success • Manage resource allocation and prioritization across simultaneous rollouts • Understand agency data environments, workflows, and pain points to design tailored onboarding solutions • Translate business needs into technical requirements for integrations, data pipelines, and permissions • Partner with the Product and Data teams to improve tooling, APIs, and configuration systems based on rollout feedback • Coordinate with agency stakeholders, Machine leadership, and Stagwell IT/data infrastructure teams • Track milestones, dependencies, and deliverables to ensure on-time, high-quality launches • Report implementation progress and adoption metrics to leadership • Create and maintain onboarding documentation, training materials, and data setup guides • Identify and execute opportunities to streamline and scale the onboarding process • Feed insights from implementations back into The Machine’s roadmap and development process

• Lives out Lifeway’s mission and values, showing deep commitment to Kingdom work • Lead, collaborate, and coordinate with developers, managers, and analysts from other teams to design and implement integrations to support the flow of data between systems such as CRM, ERP, HR, WMS, and other applications • Analyze and improve existing system integration as well as migration techniques • Detect, debug, and resolve issues with existing integrations • Architect, design, and implement integrations with an enterprise focus, utilizing the right approach for the right use case, including a mix of event-driven design, RESTful services, and more • Mentor and train other developers • Some travel, occasionally overnight

• Lead and develop a team of 3 Solutions Engineers across T1-T3 support tiers • Foster a culture of technical excellence, customer empathy, and continuous learning • Drive strategic improvements within Solutions Engineering, including refining and optimizing support operations, SLAs, and escalation processes as Hologram grows • Own and drive improvements to key metrics: response times, resolution rates, CSAT, ticket deflection • Proactively plan and manage workload distribution, and capacity planning across support tiers. • Manage the development and expansion of comprehensive internal and external knowledge bases • Expand and optimize AI support systems' technical knowledge to improve resolution quality and reduce escalations • Analyze support data to identify trends across issue types, customer segments, and support patterns • Translate customer pain points and technical feedback into actionable product improvements • Partner with Product and Engineering teams to advocate for customer needs and close platform gaps • Collaborate with Sales on customer onboarding processes and technical handoffs • Work with Customer Success to improve post-sales lifecycle and reduce time-to-value