• Lives out Lifeway’s mission and values, showing deep commitment to Kingdom work • Lead, collaborate, and coordinate with developers, managers, and analysts from other teams to design and implement integrations to support the flow of data between systems such as CRM, ERP, HR, WMS, and other applications • Analyze and improve existing system integration as well as migration techniques • Detect, debug, and resolve issues with existing integrations • Architect, design, and implement integrations with an enterprise focus, utilizing the right approach for the right use case, including a mix of event-driven design, RESTful services, and more • Mentor and train other developers • Some travel, occasionally overnight

• Lead and develop a team of 3 Solutions Engineers across T1-T3 support tiers • Foster a culture of technical excellence, customer empathy, and continuous learning • Drive strategic improvements within Solutions Engineering, including refining and optimizing support operations, SLAs, and escalation processes as Hologram grows • Own and drive improvements to key metrics: response times, resolution rates, CSAT, ticket deflection • Proactively plan and manage workload distribution, and capacity planning across support tiers. • Manage the development and expansion of comprehensive internal and external knowledge bases • Expand and optimize AI support systems' technical knowledge to improve resolution quality and reduce escalations • Analyze support data to identify trends across issue types, customer segments, and support patterns • Translate customer pain points and technical feedback into actionable product improvements • Partner with Product and Engineering teams to advocate for customer needs and close platform gaps • Collaborate with Sales on customer onboarding processes and technical handoffs • Work with Customer Success to improve post-sales lifecycle and reduce time-to-value

• Work with Rockets largest accounts by supporting the sales process as a solution architect covering the entire data eco system, assist with building pipeline and closing strategical projects with Rocket’s customers • Deliver compelling, impactful and influential presentations to CDO, other C level personas and chief data architects to ensure their key considerations are addressed through evidence based, detailed industry knowledge • Master the Rocket data portfolio from a technical standpoint to build confidence in prospects, so that the journey from initial engagement to implementation is clear and in line with business priorities • Lead projects both conceptually and technically through hands-on product expertise • Act as strategical advisor to key accounts running large enterprise mainframe environments • Develop and influence customer data strategy based on extensive industry and technical experience to position Rocket Software as preferred vendor • Build long standing relationships with Rocket’s most valuable customers

• You work with multiple clients as the main technical voice for Databricks. • You lead your customers on a transformational journey, helping them to evaluate and adopt Databricks as part of their strategy. • You implement the technical strategy in the account, with a clear understanding of the strategy. • You build a movement of technical champions within the account. • You align technical strategies around Databricks solutions. • You provide structured mentorship for other team members. • Gain your peers' respect through your experience, insight, and contributions.