• Support the design and implementation of client benefits strategies aligned with business needs and budgets. • Provide clear guidance on plan structure, cost optimization, and employee experience. • Prepare and manage benefit quotations with insurance carriers and providers. • Analyze plan options, pricing, and coverage to support informed client decisions. • Maintain strong relationships with brokers, carriers, and external partners. • Coordinate benefits implementation within PEO environments when applicable. • Ensure accurate configuration of eligibility rules, plan structures, and payroll integration. • Oversee implementation and maintenance of health, retirement, and ancillary benefit plans. • Ensure compliance with applicable regulations and internal procedures. • Maintain accurate documentation, reporting, and audit readiness. • Lead open enrollment and new-hire enrollment processes. • Communicate plan options, timelines, and requirements clearly to clients and employees. • Resolve enrollment issues promptly and professionally. • Deliver excellent communication with both clients and internal teams. • Demonstrate strong ability to explain complex benefits concepts in a clear, accessible manner. • Provide responsive, high-quality client service throughout the benefits lifecycle. • Maintain strong planning, tracking, and follow-up across multiple clients and timelines. • Ensure high levels of accuracy, responsiveness, and service quality.

• Responsible for the conversion of business requirements to technical specifications and delivery. • Guiding and mentoring the team and delivering unique service by providing high quality of support.

• Redactar, actualizar y personalizar manuales de empleados de EE. UU. en diversas industrias (se requiere experiencia previa; se ofrece orientación cuando sea necesario). • Investigar y aplicar leyes laborales específicas de cada estado (excluyendo California y Nueva York). • Asistir en la creación y mantenimiento de: SOP, descripciones de trabajo, KPI y documentación interna. • Asegurar precisión, alineación y profesionalismo en todos los materiales de RRHH. • Proporcionar apoyo administrativo en reclutamiento dentro del modelo de RRHH basado en horas de Zephyr. • Asistir con la coordinación de candidatos, documentación, programación y seguimiento del proceso. • Apoyar proyectos de RRHH relacionados con compromisos de clientes (no frente al cliente).

• Manage end-to-end recruitment processes including job postings, screening, interviewing, and onboarding. • Oversee employee lifecycle activities such as performance management, promotions, transfers, and offboarding. • Administer HR policies, benefits, and compliance programs, ensuring alignment with local labor laws and company standards. • Act as a trusted partner to managers and employees, providing guidance on HR matters, employee relations, and conflict resolution. • Lead HR initiatives to improve employee engagement, retention, and workplace culture. • Maintain accurate HR records, reports, and analytics for management decision-making. • Support the development and implementation of HR programs, SOPs, and process improvements. • Assist in learning and development initiatives, performance appraisals, and succession planning.