• Implement the strategy and develop clinical product(s) • Keep the product competitive by understanding market problems and executing product roadmap • Collaborate with leadership regarding product strategy and execution • Manage complex clinical product initiatives including clinical criteria • Analyze market information and member claims data to support initiatives • Coordinate and launch new products and enhancements • Represent Clinical department as a strategic partner during customer requirement sessions • Responsible for regulatory oversight and external representation • Validate accuracy of clinical product information and oversee user acceptance testing • Establish cross-functional partnerships to drive informed decisions and successful execution • Collaborate with client partners as needed • Follow security policies and HIPAA regulations

• Track KPI's of the Growth Team (i.e. quota attainment, pipeline coverage, etc.) • Analyze data and work with leadership to improve processes and increase ROI • Own the ongoing administration, upkeep, and optimization of Salesforce • Partner with business stakeholders to gather requirements and propose scalable solutions • Manage user access, licenses, roles, permissions, and security settings • Maintain ticketing workflows, prioritize requests, and help plan the Salesforce roadmap • Enforce data hygiene standards and perform regular quality checks • Configure and maintain Salesforce features including fields, page layouts, record types, automations, dashboards, and reports • Support internal projects in collaboration with other business teams and leadership • Provide end-user support, training, and documentation to improve adoption and satisfaction • Monitor and maintain the health of Salesforce integrations, partner with engineering and other teams on integration-related projects across connected systems, and develop a working understanding of AI and data tools to enrich, consolidate, and improve data quality for reporting and analysis.

• Translate high-level product strategy into clear, actionable requirements and development tasks that guide team execution and align with business objectives. • Own and manage the product backlog, ensuring clarity, prioritization, and consistent alignment with evolving business needs. • Define and maintain product roadmaps, user story maps, and release plans to support structured planning and transparent delivery. • Act as the primary liaison between stakeholders and development teams to ensure consistent communication, shared understanding, and alignment throughout the product lifecycle. • Facilitate key Agile ceremonies, including backlog refinement, sprint reviews, and retrospectives, to drive alignment, transparency, and continuous improvement across teams. • Collaborate closely with development and QA teams to define clear, actionable user stories and establish well-defined acceptance criteria that ensure shared understanding and high-quality delivery. • Ensure a steady pipeline of well-defined, prioritized backlog items to support efficient planning and sustained delivery velocity. • Monitor and report on key delivery metrics such as team progress, development velocity, and release readiness to ensure transparency and continuous improvement. • Proactively identify and mitigate risks that could impact timelines, product quality, or delivery outcomes. • Collaborate with stakeholders to align product delivery with broader business objectives and strategic goals. • Collaborate with quality assurance teams to define testing requirements early in the development lifecycle, ensuring quality is built into each stage of delivery. • Align closely with leadership on product performance indicators and key outcomes to ensure delivery efforts support strategic objectives. • Support leadership by taking ownership of day-to-day execution and operational tasks, enabling greater focus on high-level strategic priorities.

• Serve as a key liaison between business stakeholders and technical teams, ensuring alignment and effective communication. • Act as the primary resource for feature definition, scope clarification, and requirement interpretation. • Collect, analyze, and clearly document business requirements and complex user interaction scenarios. • Communicate regularly with stakeholders to gather input, present recommendations, and explain technical concepts in accessible language. • Own and maintain documentation related to workflow changes, functional requirements, and technical design needs. • Write, refine, and groom user stories with clear acceptance criteria to support user experience improvements and feature outcomes. • Build a deep understanding of customer applications and feature-level behaviors. • Stay informed on emerging trends in web, mobile, and AI-driven technologies. • Partner with engineering teams throughout design, development, and release cycles. • Escalate risks, barriers, or timeline concerns proactively to leadership.