• Build and maintain operational reports in Excel/Google Sheets and dashboards in Looker • Create weekly and monthly reporting for: Delivery health (project status, capacity, utilization, resourcing needs) Financial health (revenue forecasting inputs, margin drivers, delivery efficiency) Pipeline and sales handoff insights (HubSpot → delivery) • Pull and reconcile data from: HubSpot Productive.io Spreadsheets and internal trackers • Improve reporting consistency by defining: Shared criteria Metric definitions Business health benchmarks • Build, maintain, and optimize custom dashboards and reports in Productive.io (Insights) • Perform deep-dive analysis on Utilization Rates, identifying trends across departments and individual team members • Track and report on Schedule Compliance, analyzing variance between scheduled hours vs. actual logged hours to improve forecasting accuracy • Generate forward-looking capacity reports to identify potential resourcing shortages months in advance, enabling proactive hiring and/or resource reallocation • Provide clear, data-backed recommendations to leadership on department efficiency, workload balancing, and capacity planning • Ensure data integrity across all platforms, performing regular audits of time logging, resourcing plans, and project setups to ensure reporting accuracy • Translate reporting into clear summaries leadership can interpret quickly • Highlight risks, anomalies, and trends proactively • Document reporting logic so metrics remain consistent and repeatable • Partner with Operations + Delivery leaders to ensure reports reflect real business needs • Identify areas where reporting can be automated or simplified • Improve data hygiene by flagging system gaps or inconsistent inputs • Build templates and repeatable reporting systems that reduce manual work

• Leading process definition, optimization, and alignment across ServiceNow ITAM solutions • Partnering directly with customer leaders to translate business needs into effective workflows and platform capabilities • Facilitate the definition and alignment of current processes toward improvement and recommended ServiceNow best practices together with Customer process owners, key Customer sponsors, and stakeholders • Advise the Product Owner(s) throughout the Engagement in Story creation and refinement, ranking, adherence to the desired process outcomes, and future roadmap plans • Support integration strategies that streamline data sharing and reporting across systems • Ensure process outcomes align with organizational goals and ServiceNow solution capabilities • Other duties as assigned

• Lead large scale report development initiatives, coordinating efforts with business stakeholders, the Data Platform team, and the broader Analytics organization. • Conduct in depth business analyses and lead initiatives focused on driving growth, performance improvement, and operational excellence. • Design, develop, and deliver reports and dashboards that provide timely, accurate, and actionable insights to business segments. • Partner in cross functional projects to improve data quality, integrity, and readiness for use in analytics and visualization tools. • Maintain and refresh dashboards on a regular cadence, performing data validation and quality checks to ensure accuracy and reliability. • Collaborate with business owners and IT partners to gather requirements and develop scalable, business aligned analytics solutions. • Establish clear, effective communication with end users to ensure requirements are met and customer satisfaction is maintained. • Develop, test, document, and support analytics solutions that inform decisions impacting clinical outcomes, quality of care, patient safety, and financial performance. • Demonstrate continuous learning by proactively strengthening technical and analytical capabilities aligned with role requirements.

• Analyze business requirements across regions and factories, proposing innovative solutions to meet organizational needs. • Harmonize business processes, eliminating template deviations and aligning with product line and business archetype logic. • Collaborate with regional and local teams to resolve system-related issues and manage the demand funnel for new requirements. • Proactively address user pain points by resolving incidents and analyzing patterns to enhance incident management efficiency. • Create comprehensive training materials and user manuals to support ongoing system use and operational excellence. • Develop and deliver tailored training sessions to empower local Business Process Owner and key users, enhancing SAP system proficiency. • Lead change initiatives by driving the adoption of globally harmonized processes and minimizing local customizations. • Monitor and report on implementation progress, ensuring adherence to global processes and sharing best practices across regions.