• Leading process definition, optimization, and alignment across ServiceNow ITAM solutions • Partnering directly with customer leaders to translate business needs into effective workflows and platform capabilities • Facilitate the definition and alignment of current processes toward improvement and recommended ServiceNow best practices together with Customer process owners, key Customer sponsors, and stakeholders • Advise the Product Owner(s) throughout the Engagement in Story creation and refinement, ranking, adherence to the desired process outcomes, and future roadmap plans • Support integration strategies that streamline data sharing and reporting across systems • Ensure process outcomes align with organizational goals and ServiceNow solution capabilities • Other duties as assigned

• Lead large scale report development initiatives, coordinating efforts with business stakeholders, the Data Platform team, and the broader Analytics organization. • Conduct in depth business analyses and lead initiatives focused on driving growth, performance improvement, and operational excellence. • Design, develop, and deliver reports and dashboards that provide timely, accurate, and actionable insights to business segments. • Partner in cross functional projects to improve data quality, integrity, and readiness for use in analytics and visualization tools. • Maintain and refresh dashboards on a regular cadence, performing data validation and quality checks to ensure accuracy and reliability. • Collaborate with business owners and IT partners to gather requirements and develop scalable, business aligned analytics solutions. • Establish clear, effective communication with end users to ensure requirements are met and customer satisfaction is maintained. • Develop, test, document, and support analytics solutions that inform decisions impacting clinical outcomes, quality of care, patient safety, and financial performance. • Demonstrate continuous learning by proactively strengthening technical and analytical capabilities aligned with role requirements.

• Analyze business requirements across regions and factories, proposing innovative solutions to meet organizational needs. • Harmonize business processes, eliminating template deviations and aligning with product line and business archetype logic. • Collaborate with regional and local teams to resolve system-related issues and manage the demand funnel for new requirements. • Proactively address user pain points by resolving incidents and analyzing patterns to enhance incident management efficiency. • Create comprehensive training materials and user manuals to support ongoing system use and operational excellence. • Develop and deliver tailored training sessions to empower local Business Process Owner and key users, enhancing SAP system proficiency. • Lead change initiatives by driving the adoption of globally harmonized processes and minimizing local customizations. • Monitor and report on implementation progress, ensuring adherence to global processes and sharing best practices across regions.

• Design and deploy GTM systems: Build automation-driven systems that support structured product workflows and eliminate friction across the Investments team and their go-to-market efforts. • Eliminate manual work: Identify high-leverage repetitive tasks – deal evaluation, due diligence, internal handoffs, and compliance – and design scrappy, scalable automation to replace them. • Own cross-functional service delivery infra: Build reliable service infrastructure across GTM tools (e.g., HubSpot, Omni, internal systems) that enable commercial, marketing, and PDE teams to operate with higher precision and less manual intervention. • Experiment and implement quickly: Move fast on scoped MVPs, leverage off-the-shelf tooling creatively, and iterate toward operational excellence. • Use AI to accelerate process design: Champion use of AI-powered tools and workflows to accelerate internal processes and enhance customer-facing systems. • Collaborate with technical & commercial teams: Partner closely with Commercial, Growth, Product, and Engineering to ensure systems are robust, business-aligned, and adopted. • Instrument systems with data & insights: Stand up analytics and reporting systems to track performance, surface opportunities, and drive iterative improvement.