• Analyze business requirements across regions and factories, proposing innovative solutions to meet organizational needs. • Harmonize business processes, eliminating template deviations and aligning with product line and business archetype logic. • Collaborate with regional and local teams to resolve system-related issues and manage the demand funnel for new requirements. • Proactively address user pain points by resolving incidents and analyzing patterns to enhance incident management efficiency. • Create comprehensive training materials and user manuals to support ongoing system use and operational excellence. • Develop and deliver tailored training sessions to empower local Business Process Owner and key users, enhancing SAP system proficiency. • Lead change initiatives by driving the adoption of globally harmonized processes and minimizing local customizations. • Monitor and report on implementation progress, ensuring adherence to global processes and sharing best practices across regions.

• Design and deploy GTM systems: Build automation-driven systems that support structured product workflows and eliminate friction across the Investments team and their go-to-market efforts. • Eliminate manual work: Identify high-leverage repetitive tasks – deal evaluation, due diligence, internal handoffs, and compliance – and design scrappy, scalable automation to replace them. • Own cross-functional service delivery infra: Build reliable service infrastructure across GTM tools (e.g., HubSpot, Omni, internal systems) that enable commercial, marketing, and PDE teams to operate with higher precision and less manual intervention. • Experiment and implement quickly: Move fast on scoped MVPs, leverage off-the-shelf tooling creatively, and iterate toward operational excellence. • Use AI to accelerate process design: Champion use of AI-powered tools and workflows to accelerate internal processes and enhance customer-facing systems. • Collaborate with technical & commercial teams: Partner closely with Commercial, Growth, Product, and Engineering to ensure systems are robust, business-aligned, and adopted. • Instrument systems with data & insights: Stand up analytics and reporting systems to track performance, surface opportunities, and drive iterative improvement.

The Director of Business Operations & Strategy will be a strategic and analytical leader in the company who will focus on driving enterprise-wide, transformational growth initiatives within the company. Reporting to the SVP of Business Operations & Strategy, this position will join a small, agile team operating at the intersection of strategy, operations, finance, and analytics, focused on the highest-impact initiatives required to achieve an aggressive private equity-backed growth plan. The position will require a cross-functional mindset, collaborative disposition, high-level analytical skills, and the ability to tell stories with data that can help the executive team make good decisions that will grow the company. This is a great opportunity for someone who is comfortable operating in ambiguity and who desires to influence senior stakeholders throughout a business. Key Responsibilities Deliver clear, concise materials that help the executive team understand complex topics through quantitative and qualitative analysis. Build executive‑level reporting infrastructure using Power BI and other data‑insight tools. Leverage automation and emerging technologies to expand the company’s data‑insight capabilities. Partner cross‑functionally with business leaders to support informed decision‑making. Lead performance tracking for key growth initiatives and drive accountability against strategic objectives. Translate healthcare technology industry trends into actionable insights that inform operational strategy. Develop financial models to support expansion efforts and M&A opportunities. Qualifications Compensation & Benefits Competitive base salary Annual incentive plan Comprehensive benefits package Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Cross-team coordination. • Workload visibility and risk tracking. • Operational rhythm. • Staffing and project coordination. • Vendor and logistics management.