T-Systems International GmbH At T-Systems, we offer business customers the right system solutions for their digital business. With our portfolio we ensure that digital transformation reduces complexity, saves costs and makes day-to-day work easier. We focus on the areas connectivity, digital, cloud & infrastructure as well as security - Let's power higher performance! Role Description As a Senior Business Process Consultant (m/f/d), you play a key role in driving the digital transformation of our clients. You analyze, redesign, and optimize business processes end-to-end, preparing them for seamless implementation on the ServiceNow platform. Acting as a strategic bridge between business and IT, you translate complex requirements into scalable, future-proof process designs. - You analyze and optimize business processes in alignment with best practices such as NowCreate and ITIL - You advise clients on defining target operating models and mapping them within ServiceNow modules (e.g., ITSM, ITOM, CSM, FSM, IRM, GRC, SOM) - You design and shape end-to-end customer journeys in close collaboration with stakeholders - You create detailed process documentation, user stories, and functional concepts to support implementation - You facilitate workshops and training sessions for requirements gathering, solution design, and rollout activities - You collaborate closely with Solution Architects and Developers to ensure high-quality, tailored implementations - You contribute to the continuous improvement of internal methodologies and best practices - You support presales activities with your functional and domain expertise Requirements You bring the following skills and experience: - Several years of experience in ServiceNow implementation and process consulting - Strong expertise in IT Service Management (ITSM) and ITIL v4 - Proven experience in business process analysis, modeling (e.g., BPMN), and optimization - Hands-on experience in requirements engineering (customer journeys, user stories) - Strong consulting skills and experience facilitating workshops - Excellent stakeholder management and communication skills - Familiarity with agile methodologies (Scrum, Kanban) - Certifications such as ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) - Fluent in German and English (written and spoken) Nice-to-have Skills - Additional ServiceNow certifications (e.g., Certified Technical Architect – CTA) - Experience in change management and organizational transformation - Initial experience in (sub-)project management or team leadership - Deeper technical understanding of the ServiceNow platform (e.g., integrations, scripting) What We Offer - Flexibility: Flexible working hours, trust-based working time, and extensive remote work options - Development: Individual learning paths, access to modern learning platforms, certifications (especially in ServiceNow), and mentoring programs - Work-Life Balance: Health and wellness programs, childcare support, and sabbatical options - Modern Work Environment: High-quality equipment, ergonomic workplaces, and access to the latest technologies - Team & Culture: Open and inclusive culture, flat hierarchies, and regular team events - Attractive Compensation: Competitive salary, pension scheme, and additional benefits - Creative Freedom: Opportunity to actively shape projects and drive digital transformation initiatives Your application can be processed by external service providers in Germany. Applications for positions outside Deutsche Telekom AG can also be processed by recruiters in other European countries. This also applies to the processing of applications at subsidiaries of Deutsche Telekom AG. For our civil servant employees, therefore, the following note: You are not obliged to attach documents relevant to personnel files, in particular civil servant appraisals, with your application. However, you are free to provide these documents voluntarily. This position is also possible on a part-time basis. Severely disabled people will be given priority if they are equally qualified.

LightFeather is seeking a Senior ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog.. This is a Full Time, Remote Position. Location: Fully Remote (EST hours)Job Type: Full-timeCitizenship: U.S. Citizenship RequiredClearance Requirement: Ability to obtain and maintain a Secret Level security clearance. Responsibilities - Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals. - Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks. - Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality. - Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. Ensure these processes drive consistency, efficiency, and alignment across the broader program. - Review all user stories and requirements for accuracy, completeness, and ambiguity. Ensure every story meets the team's "Definition of Ready" before it is approved for sprint planning. - Provide guidance and mentorship to junior developers and junior analysts. Help them understand business context, federal domain constraints, and ServiceNow best practices to foster their professional growth. - Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team. - Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery. - Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debt. - Collaborate with System Architects to ensure functional designs are technically feasible. - Ensure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controls. - Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel. - Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks. Required Qualifications and Skills: - U.S. Citizenship - Ability to obtain and maintain a Secret Level security clearance. - Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. - 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform. - Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies). - Experience working in an Agile/Scrum environment. - Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications). - Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management. - Proficiency in Visio, LucidChart, or similar tools for process mapping. - ServiceNow Certified System Administrator (CSA) - REQUIRED Preferred: - ITIL v4 Foundation (or higher). - Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM). Why Join LightFeather? At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

• Work on the implementation and customization of ServiceNow modules • Gather requirements from business areas • Translate needs into efficient technical solutions • Configure workflows, forms, integrations and automations • Ensure platform best practices and governance • Support testing, user acceptance and deployment of solutions • Collaborate with multidisciplinary teams

• Develop and automate business processes and services on the ServiceNow platform. • Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others. • Develop applications using App Engine. • Create and configure workflows, forms, integrations, and business rules. • Participate in technical discovery and requirements gathering with clients. • Identify improvement opportunities and propose solutions. • Ensure development best practices and platform governance. • Work on projects using agile methodologies (Scrum/Kanban). • Support technical issue resolution and continuous improvement of delivered solutions.