• Develop and automate business processes and services on the ServiceNow platform. • Build solutions using modules such as ITSM, ITOM, HRSD, CSM, and others. • Develop applications using App Engine. • Create and configure workflows, forms, integrations, and business rules. • Participate in technical discovery and requirements gathering with clients. • Identify improvement opportunities and propose solutions. • Ensure development best practices and platform governance. • Work on projects using agile methodologies (Scrum/Kanban). • Support technical issue resolution and continuous improvement of delivered solutions.

• Configure ServiceNow ITOM to discover and inventory IT assets such as workstations, switches, servers and applications on customers' networks; • Automate configuration management and the CMDB using ServiceNow ITOM and ITSM; • Install and configure IT monitoring using ServiceNow ITOM; • Configure ServiceNow ITOM with cloud environments such as AWS, GCP, Azure and OCI; • Configure ServiceNow AIOps integrations with solutions such as Zabbix, Dynatrace, Datadog, Netcool, TrueSight, SolarWinds, SCCM, SCOM, among others; • Automate workloads and workflows in on-premises and cloud environments using communication protocols such as SSH, PowerShell, JDBC and APIs (REST/SOAP/others);

• Design the solution architecture and establish processes. • Implement or enhance the HAM module. • Advise clients on ITAM best practices. • Assess the maturity level of asset management. • Propose continuous improvements to the hardware lifecycle. • Define and optimize data normalization. • Develop automations using Flow Designer. • Implement and support asset management processes on the ServiceNow platform. • Ensure data quality and reliability in the CMDB. • Create and maintain asset inventories and HAM dashboards. • Collaborate with teams such as Procurement, Finance, Security, and IT. • Provide technical support for ITAM operations.

• Liderar o ciclo completo de vendas (end-to-end), desde hunting até closing • Desenvolver e executar estratégias comerciais para crescimento em contas enterprise • Liderança de Equipe de Vendas e gestão eficiente de território • Atuar como trusted advisor junto a executivos C-level • Identificar oportunidades de transformação digital e automação de processos • Conduzir vendas consultivas de soluções SaaS e serviços profissionais • Construir e manter relacionamento com parceiros estratégicos (incluindo ecossistema ServiceNow) • Gerenciar pipeline robusto e previsível (forecast, metas, conversão) • Apoiar negociações complexas e estruturação de propostas de alto valor • Acompanhar tendências de mercado e movimentos da concorrência