• Provide Accounts Receivable and Collections services to customers for all Lines of Business supported • Act as expert advisor on Accounts Receivable and Collections services and provide support on client servicing and financial operations related items, including account reconciliation, collections, analysis, and problem resolution • Act as primary point of contact for billing and collection inquiries from internal and external business partners • Research and resolve a variety of complex internal and external inquiries • Efficiently and accurately perform moderate to complex Accounts Receivable activities including but not limited to billing, cash application, reconciliation, customer research and exception activities for all lines of business supported • Create, review, and recommend necessary documents to generate customer billing • Provide accurate and complete information to business partners and customers and assist them in understanding the billing and collection process • Use a data-driven approach in resolving billing disputes and payment issues through the analysis and review of information, provide alternate solutions • Resolve outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections • Execute internal and external collection activities to maximize cash flow and ensure compliance with company policy, procedures, and financial controls • Recommend billing adjustments, write-offs, and customer refunds to management, ensuring documentation is prepared for review and approval • Prepare timely and accurate billing and reconciliation reports as needed • Identify at-risk customers based on established triggers • Coordinate with customers, Sales, Management, and other key business partners to problem solve issues impacting billing and receivables strategies • Analyze customer requirements, provide education on capabilities, and in collaboration with account team, provide recommendations for structure, membership, and billing to support complex requirements and performance standards • Identify, document and track trends that may be symptomatic of larger system or process issues; escalate to the appropriate contacts and work with leadership to develop solutions • Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures • Help onboard and mentor new teammates and flex as needed, to support the business need

• Provides oversight, leadership, and strategic direction to accounts receivable fund operations in accordance with Company guidelines, client needs, and legislative requirements. • Oversees all aspects of contribution receivable posting, reconciliation, and collections operations. • Mentors, coaches, and trains staff consistent with Company values and mission. • Develops staff through performance management, goal setting, training, and effective employee relations. • Implements and monitors internal systems, reports, metrics, policies, and procedures. • Oversees vacation fund payouts process, 401K funds transfers, payroll audits, and other duties as required by clients. • Ensures accurate, organized, complete, and timely delivery of requested data to client external auditors. • Oversees quality, timeliness, and quantity of work produced. • Partners with Client Services to resolve service issues or escalations with clients.

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. The Accounts Receivable (AR) Payor Analyst plays a critical role in the healthcare revenue cycle by serving as a liaison between the organization and third-party payors. This position is responsible for proactively managing outstanding receivables, resolving payor-related issues, and ensuring timely and accurate reimbursement for healthcare services. This role will serve as the Subject Matter Expert (SME) in Third-Party Accounts Receivable (AR) Collections and is responsible for optimizing the collection of outstanding balances from third-party payors. This role provides expert-level guidance, analysis, and support to AR teams, ensuring compliance with payor requirements and maximizing reimbursement. The SME serves as a key resource for resolving complex payor issues, improving workflows, and training staff on best practices. ESSENTIAL DUTIES - Monitor and manage assigned payor accounts to ensure timely follow-up and resolution of outstanding claims. - Analyze payor trends and denial patterns to identify root causes and recommend process improvements. - Communicate effectively with insurance companies to resolve claim issues, including denials, underpayments, and rejections. - Coordinate capably with outsourcing partners to streamline processes, enhance efficiency, maintain compliance, ensure quality control, cost-effectiveness, and timely delivery of services. - Monitor payor responses and response timelines for adherence to contractual parameters. - Collaborate with internal departments such as coding, billing, and patient access to ensure claims are submitted accurately and compliantly. - Escalate unresolved payor issues to leadership with appropriate documentation and recommendations. - Maintain detailed documentation of all payor interactions and claim resolution activities in the AR system. - Maintain current knowledge of payor policies, contract terms, and regulatory changes affecting reimbursement. - Participate in payor meetings and contribute to contract negotiations by providing data-driven insights. - Meet or exceed performance metrics related to AR aging, denial resolution, and cash collections. - Serve as the primary expert on third-party payor collection processes, policies, and regulatory requirements. - Develop and implement strategies to reduce AR aging and improve collection rates from commercial, government, and managed care payors. - Lead initiatives to streamline workflows, enhance system functionality, and improve staff productivity. - Provide training, coaching, and mentorship to AR staff on payor-specific collection techniques and denial resolution. - Act as a liaison with payor representatives to resolve escalated issues and advocate for timely reimbursement. Adhere to Pledge of Confidentiality - Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case. COMPETENCIES - Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement. - Integrity: Commitment, accountability, and dedication to the highest ethical standards. - Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. - Action/Results: High energy, decisive planning, timely execution. - Innovation: Generation of new ideas from original thinking. - Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. - Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. - Demonstrates the understanding of timelines and deliverables, ability to accomplish goals, and the desire to execute and win. - Proven ability to lead cross-functional initiatives and drive measurable improvements in AR performance. - Strong analytical skills with proficiency in data analysis tools and reporting systems. - Ability to work independently and manage multiple priorities in a fast-paced environment. - Ability to liaise with contracted service vendors, fostering productive partnerships, facilitating clear communication, issue resolution, and continuous performance improvement.

• Responsible for researching and resolving outstanding balances by following up on claim status • Manage the end-to-end A/R workflow including billing, payment posting, adjustments, reconciliation, claim follow-up, and resolution • Ensure timely and accurate submission of claims across commercial, Medicare, Medicaid, and managed care payers • Conduct detailed review of denied or underpaid claims to determine root causes and corrective actions • Communicate with insurance carriers via phone, email, fax, and portal correspondence to resolve outstanding issues