Kestra Medical Technologies, Inc.

• Develop health plan-specific provider contracting strategies. • Onboards provider contracts in concert with established company guidelines. • Assists in achieving annual price increases through re-contracting initiatives. • Utilizes standardized contract templates and Pay for Performance strategies. • Oversees maintenance of all assigned Payer Contracts. • Ensures compliance with applicable provider panel and network capacity. • Develops and implements strategies to minimize the company's financial exposure.

• Ensure patients statements are generating appropriately • Supports call center operations by receiving patient inbound calls • Works with the patient to establish payment terms consistent with Kestra policies and procedures • Utilize the various RCM systems to assist patients with making credit card and bank account payments • Research and resolve patient billing concerns • Identify if specific receivables are to be qualified as refunds • Initiate patient outbound calls to drive patient cash collections • Identify and communicate issues leading to patient complaints • Review and complete daily /weekly tasks to achieve patient collection goals • Assist in the development of training materials

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.    This position is accountable for the timely & compliant billing of customer orders to patients.  When insurance coverage is available, this position is responsible for reviewing patient balances and ensuring accurate billing for services after federal, state and commercial insurance plans have processed their claims.  This position will also establish payment arrangements with patients and collect on balances, following KMTS policies and procedures, while minimizing bad debt and continuous improvement of cash flow. This position will work side-by-side with the Director of Collections in improving the overall patient collection process, as well as collaborate with the various customer support teams across the organization to ensure an overall positive customer experience consistent with Kestra core values.  This position will be Monday - Friday, 8am - 5pm Pacific Standard Time.   ESSENTIAL DUTIES  - Ensure patients statements are generating appropriately, reconciling patient balances identified in the revenue cycle management (RCM) system with both the insurance explanation of benefits (EOB) and our statement system.      - Supports call center operations by receiving patient inbound calls, assisting patients with any questions or clarifications regarding their billing statement.  - Works with the patient to establish payment terms consistent with Kestra policies and procedures, including but not limited to establishing payment plans, assisting the patient in applying for CareCredit or Financial Assistance, and/or negotiating discounts.  - Utilize the various RCM systems to assist patients with making credit card and bank account payments, set up payment plans and initiate billing/statement holds.  - Research and resolve patient billing concerns, escalating issues as appropriate to leadership.  - Identify if specific receivables are to be qualified as refunds, adjustments or write-offs, initiating the appropriate transaction with the RCM system to resolve open accounts receivable (AR).   - Initiate patient outbound calls to drive patient cash collections.   - Identify and communicate issues leading to patient complaints to supervisor, enabling continuous process improvement and a positive customer experience.  - Review and complete daily /weekly tasks to achieve patient collection goals.   - Assist in the development of training materials that will be shared across functions.      COMPETENCIES  - Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.  - Integrity: Commitment, accountability, and dedication to the highest ethical standards.  - Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.  - Action/Results: High energy, decisive planning, timely execution.  - Innovation: Generation of new ideas from original thinking.  - Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.   - Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.

• Strategic Market Analysis: Research industry trends, competitive landscapes, and emerging technologies to identify growth opportunities. • Deal Execution: Assist in structuring transactions, coordinating due diligence across Finance, Legal, R&D, Regulatory, and Commercial teams. • Partnership Development: Evaluate, screen and support strategic alliances, licensing agreements, and comarketing opportunities. • Financial Modeling & Valuation: Work with Finance team to build DCF, comps, scenario analyses and synergy cases. • Integration Planning: Contribute to pre- and post-close integration efforts, ensuring smooth execution and synergy realization. • Cross-Functional Collaboration: Work closely with internal stakeholders and external advisors to advance projects efficiently. • Commercial BD support: Partner with Sales/Marketing from a project management perspective on market development strategy and execution.

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. This position is accountable for identifying, evaluating, and executing strategic business development opportunities, owning the process from prospecting through deal close. It ensures thorough financial and market analysis, effective cross-functional coordination, and seamless handoff to internal stakeholders. This role supports the Chief Business Officer in advancing partnerships aligned with organizational growth. ESSENTIAL DUTIES • Strategic Market Analysis: Research industry trends, competitive landscapes, and emerging technologies to identify growth opportunities. Build industry, company and competitor profiles; quantify market size, growth drivers, clinical/reimbursement trends, and competitive positioning to identify inorganic opportunities aligned to strategy. • Deal Execution: Assist in structuring transactions, coordinating due diligence across Finance, Legal, R&D, Regulatory, and Commercial teams, and preparing investment memos for leadership. • Partnership Development: Evaluate, screen and support strategic alliances, licensing agreements, and comarketing opportunities. • Financial Modeling & Valuation: Work with Finance team to build DCF, comps, scenario analyses and synergy cases; pressure-test assumptions with BU/FP&A; prepare investment memos and management presentations. • Integration Planning: Contribute to pre- and post-close integration efforts, ensuring smooth execution and synergy realization. • Cross-Functional Collaboration: Work closely with internal stakeholders and external advisors to advance projects efficiently. • Commercial BD support: Partner with Sales/Marketing from a project management perspective on market development strategy and execution, from opportunity identification through deal execution, pilots, and co-marketing opportunities when transactions have customer-facing elements. • Adhere to Pledge of Confidentiality of Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case. Kestra Medical Technology Services, Inc. COMPETENCIES • Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement. • Integrity: Commitment, accountability, and dedication to the highest ethical standards. • Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. • Action/Results: High energy, decisive planning, timely execution. • Innovation: Generation of new ideas from original thinking. • Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. • Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. The Accounts Receivable (AR) Payor Analyst plays a critical role in the healthcare revenue cycle by serving as a liaison between the organization and third-party payors. This position is responsible for proactively managing outstanding receivables, resolving payor-related issues, and ensuring timely and accurate reimbursement for healthcare services. This role will serve as the Subject Matter Expert (SME) in Third-Party Accounts Receivable (AR) Collections and is responsible for optimizing the collection of outstanding balances from third-party payors. This role provides expert-level guidance, analysis, and support to AR teams, ensuring compliance with payor requirements and maximizing reimbursement. The SME serves as a key resource for resolving complex payor issues, improving workflows, and training staff on best practices. ESSENTIAL DUTIES - Monitor and manage assigned payor accounts to ensure timely follow-up and resolution of outstanding claims. - Analyze payor trends and denial patterns to identify root causes and recommend process improvements. - Communicate effectively with insurance companies to resolve claim issues, including denials, underpayments, and rejections. - Coordinate capably with outsourcing partners to streamline processes, enhance efficiency, maintain compliance, ensure quality control, cost-effectiveness, and timely delivery of services. - Monitor payor responses and response timelines for adherence to contractual parameters. - Collaborate with internal departments such as coding, billing, and patient access to ensure claims are submitted accurately and compliantly. - Escalate unresolved payor issues to leadership with appropriate documentation and recommendations. - Maintain detailed documentation of all payor interactions and claim resolution activities in the AR system. - Maintain current knowledge of payor policies, contract terms, and regulatory changes affecting reimbursement. - Participate in payor meetings and contribute to contract negotiations by providing data-driven insights. - Meet or exceed performance metrics related to AR aging, denial resolution, and cash collections. - Serve as the primary expert on third-party payor collection processes, policies, and regulatory requirements. - Develop and implement strategies to reduce AR aging and improve collection rates from commercial, government, and managed care payors. - Lead initiatives to streamline workflows, enhance system functionality, and improve staff productivity. - Provide training, coaching, and mentorship to AR staff on payor-specific collection techniques and denial resolution. - Act as a liaison with payor representatives to resolve escalated issues and advocate for timely reimbursement. Adhere to Pledge of Confidentiality - Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case. COMPETENCIES - Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement. - Integrity: Commitment, accountability, and dedication to the highest ethical standards. - Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. - Action/Results: High energy, decisive planning, timely execution. - Innovation: Generation of new ideas from original thinking. - Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. - Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. - Demonstrates the understanding of timelines and deliverables, ability to accomplish goals, and the desire to execute and win. - Proven ability to lead cross-functional initiatives and drive measurable improvements in AR performance. - Strong analytical skills with proficiency in data analysis tools and reporting systems. - Ability to work independently and manage multiple priorities in a fast-paced environment. - Ability to liaise with contracted service vendors, fostering productive partnerships, facilitating clear communication, issue resolution, and continuous performance improvement.

• Ensure patients statements are generating appropriately, reconciling patient balances • Supports call center operations by receiving patient inbound calls • Works with the patient to establish payment terms • Utilize the various RCM systems to assist patients with making payments • Research and resolve patient billing concerns • Identify if specific receivables are to be qualified as refunds, adjustments or write-offs • Initiate patient outbound calls to drive collections • Identify and communicate issues leading to patient complaints

• Manage the development, delivery and compliance requirements of a robust medical education program • Work cross-functionally to develop a medical education strategy and execution • Guides the participation in medical congresses including exhibition, symposium, abstracts, clinical presentation • Creates and updates education materials • Works with HCP speakers to ensure competent presentations • Works closely with Key Opinion Leaders and applicable medical societies • Work closely with legal for compliance • Plans and structures the learning experience • Works with HCP presenters to deliver training sessions • Evaluates the effectiveness and impact of training programs • Keeping informed about new technologies and regulatory changes • Collaborate with marketing, training, clinical, regulatory, legal, and commercial sales teams • Implement CNE or CME credit for HCP educational opportunities