Zenith American Solutions, Inc.

• Serve as the technical liaison for Retirement Benefits Operations and Technical Operations with programmers, vendors and operations • Collect and analyze data to ensure accurate and effective administration • Write requirements, maintain documentation, perform testing, prepare reporting, and maintain excellent relationships internally and externally • Analyzes programming changes and/or system enhancements to existing programs and tests and verifies the accuracy of program changes • Collaborates with programmers, operations, and external vendors to drive quality output through understanding and consideration of impact to all areas • Provides technical support, training, and problem resolution to end users • Designs, generates, creates, and evaluates operational reports, queries, data, and procedures regarding systems, including scheduling and distribution of reports • Analyzes data files, proactively identifies trends and/or issues and collaborates with operations to enhance clients’ experience • Writes requirements for software changes, coordinates changes with vendors and operations • Represents Retirement Benefits Operations and Technical Operations on projects for new and existing client implementations • Documents system and client support processes, including maintaining operations workflows and documentation • Maintains excellent internal relationships and client and external partner relationships

• Provides advanced technical review of all types of claims in accordance with Company guidelines • Performs technical review and analysis of all types of claims to ensure accuracy and adherence to prescribed procedures and plan guidelines • Coordinates appeals through research and documentation; generates denial or approval letters • Coordinates predetermination reviews and performs analysis to determine benefit allowance and benefit category • Processes refunds, voids, and overpayments, including related claim adjustments • Processes time loss claims and communicates with local union offices, medical service providers, employers, and members • Reviews and interprets new benefit plans or plan changes

• Responsible for the strategic administration and oversight of benefit billing operations • Analyze complex billing, eligibility, and financial reconciliation issues • Lead routine and ad hoc audits; identify operational and financial risks • Establish and maintain effective internal controls; ensure accuracy of financial transactions • Collaborate with internal leadership, trustees, vendors, auditors, and legal counsel • Develop standardized audit procedures and reconciliation methodologies • Investigate discrepancies, determine root cause, and implement corrective actions • Respond to employee inquiries regarding benefits eligibility, plan provisions, claims and coverage issues

• The IT Service Delivery Manager is responsible for leading the delivery, support, and continuous improvement of IT service • Build and maintain strong relationships with business and operations leaders to ensure IT services align with organizational priorities and user needs • Lead day-to-day IT service delivery to ensure services are delivered effectively and in alignment with established SLAs and operational objectives • Own the end-to-end escalation management process, ensuring timely coordination, communication, and resolution of complex IT issues • Monitor and report on service delivery performance, including KPIs, SLAs, customer satisfaction, backlog trends, and operational health • Lead continuous improvement initiatives focused on operational efficiency, automation, service quality, and user experience • Ensure successful transition of projects and new technologies into production support

• Serve as the technical liaison for Retirement Benefits Operations and Technical Operations • Analyze programming changes and/or system enhancements; test and verify accuracy • Collaborate with programmers, operations, and external vendors to drive quality output • Provide technical support and training to end users • Design and evaluate operational reports, queries, data, and procedures • Analyze data files, identify trends/issues, and collaborate with operations • Write requirements for software changes, coordinate changes with vendors and operations • Represent Retirement Benefits Operations on projects for client implementations • Document system and client support processes

• Serve as the primary functional administrator and system owner for Workday HCM modules including Core HCM, Compensation, Absence, Benefits, Recruiting, Reporting • Lead the design, configuration, and maintenance of Workday business processes, condition rules, calculated fields, eligibility rules, security roles, and system workflows • Manage tenant configuration changes across environments for HCM (Sandbox, Implementation, and production) • Ensure proper testing, documentation and deployment with oversight from the ZAS Workday Administrator • Test and validate system configurations during implementation phases • Perform mass data updates, data loads, and system maintenance using tools such as Enterprise Interface Builder (EIB) • Establish and execute proactive audit frameworks for identifying risks, data integrity issues, compliance gaps, and process inefficiencies • Design, govern, and deliver complex reports, dashboards, and analytics that inform decision making, workforce strategy, compliance, and operational planning for HCM • Analyze HR data to identify trends, risks, and opportunities related to workforce planning, compensation, turnover, compliance, and operational efficiency • Make recommendations for the development or modification of systems, processes, and reports that may improve overall company performance • Collaborate with WD Administrator to ensure governance of system and data.

• Completes month end and year end closing processes • Prepares and inputs journal entries, balance sheet reconciliations • Audits financial statements for review by outside auditors • Assists in the development of internal accounting systems • Prepares financial statements and schedules for auditors • Serves as the initial point of contact for inquiries and problems

• Lead the strategy, governance, and operational delivery of enterprise IT support services • Oversee end-user support operations and IT service management processes • Ensure IT services align with organizational priorities and support operational efficiency • Drive continuous improvement and maturity of the IT service delivery model • Define and execute the IT service operations strategy and roadmap • Serve as the executive escalation point for major incidents • Own end-to-end IT service delivery performance • Lead ITSM governance across incident, problem, request, and change management processes • Build strong relationships with business and operations leaders • Oversee IT service delivery platforms and drive adoption of automation

• Administer and manage group health, dental, vision, life, disability, and 401(k), including complex enrollments, life events, and compliance reporting • Respond to employee inquiries regarding benefits eligibility, plan provisions, claims and coverage issues • Process benefits enrollments, changes, and terminations • Act as primary liaison between the organization and benefits vendors or third-party administrators to resolve escalated issues • Prepare and maintain documentation related to benefit plans and leave administration in compliance with applicable federal and state regulations • Analyze data trends and employee feedback to recommend enhancements or changes to benefit offerings • Support benefits renewal processes, including reviewing proposals and negotiating contracts • Support with benefits-related audits, including trust benefit audits, monthly employee deduction audits, 401(k) audits • Coordinate and manage all leave of absence programs including: FMLA, State-mandated leaves, personal leaves, and company-sponsored leaves policies • Oversee and manage Workers’ Compensation claims, coordinating with external claims managers and tracking incidents through resolution • Manage annual Workers’ Compensation Audit with third-party vendor • Coordinate and conduct benefits program education sessions throughout the year with employees and managers • Performs other duties as assigned

• Lead full life‑cycle project management for client implementations and conversions onto the Basys platform, including planning, execution, testing, training, and go‑live. • Establish and communicate project expectations, roles, and responsibilities to cross‑functional team members and resource managers. • Define and validate project scope with sponsors and stakeholders; implement effective scope controls and proactively manage change requests. • Create and enforce project governance structures, ensuring consistent methodologies, documentation, approvals, and delivery practices across all projects. • Serve as primary project leader for new client onboarding and existing client migration to Basys, ensuring smooth transition of eligibility, contributions, claims, pension, and ancillary functions. • Partner with Business SMEs (implementation managers) to translate client requirements into Basys configuration, data mapping, workflow design, and testing strategies. • Ensure readiness activities—including training, operational support model, data validation, and cutover planning—are completed and aligned to client expectations. • Oversee internal and client‑facing communications to ensure transparency, clarity, and confidence throughout the implementation lifecycle. • Conduct comprehensive risk assessments and develop actionable mitigation plans; monitor risks and issues to full resolution. • Produce clear, consistent, and executive‑ready project status updates, dashboards, and progress reports. • Ensure quality of all project deliverables, including requirements, test plans, data files, and configuration outputs. • Implement structured lessons‑learned activities to drive continuous improvement in implementation methodology and client conversion playbooks. • Manage relationships, deliverables, and performance of external vendors supporting Basys configuration, data transformation, or integration activities. • Negotiate vendor scope, timelines, and SLAs to align with project goals and ensure compliance with contract terms. • Coordinate joint work efforts between vendor teams and internal teams to minimize dependency delays. • Manage project financials, track actuals vs. budget, and provide regular cost reporting and forecasting. • Anticipate resource needs and escalate gaps to leadership to ensure timely and effective project staffing. • Mentor other project managers and Enterprise Implementation Group teammates by providing guidance on project discipline, client management, and Basys‑specific best practices. • Promote an environment of collaboration, accountability, and continuous improvement within the project team and across departments. • Drive standardization of implementation frameworks, tools, templates, and Basys configuration guidelines.