Zenith American Solutions, Inc.

• Serve as the technical liaison for Retirement Benefits Operations and Technical Operations • Analyze programming changes and/or system enhancements; test and verify accuracy • Collaborate with programmers, operations, and external vendors to drive quality output • Provide technical support and training to end users • Design and evaluate operational reports, queries, data, and procedures • Analyze data files, identify trends/issues, and collaborate with operations • Write requirements for software changes, coordinate changes with vendors and operations • Represent Retirement Benefits Operations on projects for client implementations • Document system and client support processes

• Serve as the primary functional administrator and system owner for Workday HCM modules including Core HCM, Compensation, Absence, Benefits, Recruiting, Reporting • Lead the design, configuration, and maintenance of Workday business processes, condition rules, calculated fields, eligibility rules, security roles, and system workflows • Manage tenant configuration changes across environments for HCM (Sandbox, Implementation, and production) • Ensure proper testing, documentation and deployment with oversight from the ZAS Workday Administrator • Test and validate system configurations during implementation phases • Perform mass data updates, data loads, and system maintenance using tools such as Enterprise Interface Builder (EIB) • Establish and execute proactive audit frameworks for identifying risks, data integrity issues, compliance gaps, and process inefficiencies • Design, govern, and deliver complex reports, dashboards, and analytics that inform decision making, workforce strategy, compliance, and operational planning for HCM • Analyze HR data to identify trends, risks, and opportunities related to workforce planning, compensation, turnover, compliance, and operational efficiency • Make recommendations for the development or modification of systems, processes, and reports that may improve overall company performance • Collaborate with WD Administrator to ensure governance of system and data.

• Completes month end and year end closing processes • Prepares and inputs journal entries, balance sheet reconciliations • Audits financial statements for review by outside auditors • Assists in the development of internal accounting systems • Prepares financial statements and schedules for auditors • Serves as the initial point of contact for inquiries and problems

• Lead the strategy, governance, and operational delivery of enterprise IT support services • Oversee end-user support operations and IT service management processes • Ensure IT services align with organizational priorities and support operational efficiency • Drive continuous improvement and maturity of the IT service delivery model • Define and execute the IT service operations strategy and roadmap • Serve as the executive escalation point for major incidents • Own end-to-end IT service delivery performance • Lead ITSM governance across incident, problem, request, and change management processes • Build strong relationships with business and operations leaders • Oversee IT service delivery platforms and drive adoption of automation

• Administer and manage group health, dental, vision, life, disability, and 401(k), including complex enrollments, life events, and compliance reporting • Respond to employee inquiries regarding benefits eligibility, plan provisions, claims and coverage issues • Process benefits enrollments, changes, and terminations • Act as primary liaison between the organization and benefits vendors or third-party administrators to resolve escalated issues • Prepare and maintain documentation related to benefit plans and leave administration in compliance with applicable federal and state regulations • Analyze data trends and employee feedback to recommend enhancements or changes to benefit offerings • Support benefits renewal processes, including reviewing proposals and negotiating contracts • Support with benefits-related audits, including trust benefit audits, monthly employee deduction audits, 401(k) audits • Coordinate and manage all leave of absence programs including: FMLA, State-mandated leaves, personal leaves, and company-sponsored leaves policies • Oversee and manage Workers’ Compensation claims, coordinating with external claims managers and tracking incidents through resolution • Manage annual Workers’ Compensation Audit with third-party vendor • Coordinate and conduct benefits program education sessions throughout the year with employees and managers • Performs other duties as assigned

• Lead full life‑cycle project management for client implementations and conversions onto the Basys platform, including planning, execution, testing, training, and go‑live. • Establish and communicate project expectations, roles, and responsibilities to cross‑functional team members and resource managers. • Define and validate project scope with sponsors and stakeholders; implement effective scope controls and proactively manage change requests. • Create and enforce project governance structures, ensuring consistent methodologies, documentation, approvals, and delivery practices across all projects. • Serve as primary project leader for new client onboarding and existing client migration to Basys, ensuring smooth transition of eligibility, contributions, claims, pension, and ancillary functions. • Partner with Business SMEs (implementation managers) to translate client requirements into Basys configuration, data mapping, workflow design, and testing strategies. • Ensure readiness activities—including training, operational support model, data validation, and cutover planning—are completed and aligned to client expectations. • Oversee internal and client‑facing communications to ensure transparency, clarity, and confidence throughout the implementation lifecycle. • Conduct comprehensive risk assessments and develop actionable mitigation plans; monitor risks and issues to full resolution. • Produce clear, consistent, and executive‑ready project status updates, dashboards, and progress reports. • Ensure quality of all project deliverables, including requirements, test plans, data files, and configuration outputs. • Implement structured lessons‑learned activities to drive continuous improvement in implementation methodology and client conversion playbooks. • Manage relationships, deliverables, and performance of external vendors supporting Basys configuration, data transformation, or integration activities. • Negotiate vendor scope, timelines, and SLAs to align with project goals and ensure compliance with contract terms. • Coordinate joint work efforts between vendor teams and internal teams to minimize dependency delays. • Manage project financials, track actuals vs. budget, and provide regular cost reporting and forecasting. • Anticipate resource needs and escalate gaps to leadership to ensure timely and effective project staffing. • Mentor other project managers and Enterprise Implementation Group teammates by providing guidance on project discipline, client management, and Basys‑specific best practices. • Promote an environment of collaboration, accountability, and continuous improvement within the project team and across departments. • Drive standardization of implementation frameworks, tools, templates, and Basys configuration guidelines.

• The Pension Implementation Manager is accountable for onboarding new clients, converting existing client systems, and enhancing automation utilization. • Reviews and interprets requirements for new client retirement plan implementations, administrative system conversions, and plan changes; evaluates client needs to develop testing, training, and resource material. • Attends implementation and conversion meetings as the functional subject matter expert, providing interpretation of plan rules and direction for programming, to ensure the success of the project. • Facilitates training for new and current employees on administrative systems, changes, new or revised processes, specific contract language, interpretation of benefits, and departmental procedures. • Coordinates and oversees the review and testing of all requirements to include benefit calculations for new business and system conversions. • Responsible for data validation during system conversions. • Reconciles and ties out all benefit payment data, as well as benefit accrual data for active and terminated vested participants. • Facilitates the development/update of forms, letters, and application documents associated with plan administration. • Provides recommendations and proposals to management for improving automation in processes, reporting, and workflow. • Provides support to management in the research and resolution of complex functional and system issues. • Writes and distributes internal and external communications and participates in developing department policies, procedures, and training. • Maintains communications and effective working relationships with management and staff as well as clients, government agencies, unions, participants, attorneys, and consultants. • Maintains operations requirements while adhering to compliance, regulatory, and legal guidelines. • Performs other duties and special projects as required.

• Writes requirements for minor software development items and performs testing • Analyzes programming changes and/or system enhancements to existing programs; tests and verifies the accuracy of program changes • Develops system changes using RPGLE and SQL • Provides onsite infrastructure support including configuration and deployment of PCs and related software and administration of servers • Tests programming changes due to bug fixes, enhancements, development, and version upgrades • Collaborates with programmers to drive quality output • Analyzes data files and identifies issues • Writes requirements for software changes; coordinates changes with vendors and clients • Designs, generates, and evaluates reports, queries, data, and procedures on systems • Assists in the development, planning and implementation of new clients • Provides technical support, training and problem resolution to end users • Documents system and client support processes • Performs other related duties and special projects as assigned

• Provides oversight, leadership, and strategic direction to accounts receivable fund operations in accordance with Company guidelines, client needs, and legislative requirements. • Oversees all aspects of contribution receivable posting, reconciliation, and collections operations. • Mentors, coaches, and trains staff consistent with Company values and mission. • Develops staff through performance management, goal setting, training, and effective employee relations. • Implements and monitors internal systems, reports, metrics, policies, and procedures. • Oversees vacation fund payouts process, 401K funds transfers, payroll audits, and other duties as required by clients. • Ensures accurate, organized, complete, and timely delivery of requested data to client external auditors. • Oversees quality, timeliness, and quantity of work produced. • Partners with Client Services to resolve service issues or escalations with clients.

• Manages all aspects of the client relationship and account management activities of the assigned client(s) • Sets and manages client expectations and account-related activities • Pursues and executes cross-sell, upsell and renewal motions across their BOB • Acts as liaison between the Boards of Trustees, and Professionals of the Benefit Funds with Zenith Operations Staff • Monitors revenue, expenses, and profitability of assigned client(s) • Oversees all aspects of relationships with vendors • Implements client requirements, filings, fund communications, and changes in benefit programs • Facilitates client meetings