• Lead and manage projects from initiation through to completion, ensuring they align with organizational goals and objectives. • Develop detailed project plans, including timelines, budgets, and resource allocation. • Coordinate with internal teams and external stakeholders to ensure all project requirements are met. • Monitor project progress and make adjustments as necessary to ensure successful delivery. • Identify and mitigate risks, proactively resolving issues that may arise during the project lifecycle. • Prepare and present regular project status reports to senior management and stakeholders. • Manage project budgets, ensuring that costs are controlled and resources are utilized effectively. • Foster a collaborative team environment, encouraging communication and problem-solving. • Ensure projects meet quality standards and adhere to organizational processes and policies.

• Plan and drive project implementation • Identify and manage project scope, goals and deliverables • Define tasks and required resources • Disentangle escalations to ensure achievement of project timelines and positive client outcomes • Align with clients on key project milestones • Build and maintain project plans • Identify and manage dependencies, risks and priorities • Coordinate multiple work streams to remove obstacles • Communicate formal weekly status to client & RainFocus stakeholders • Co-facilitate workshops with clients and solution consultants and architects to define configuration requirements and capture action plans • Solicit feedback from clients and team members to drive prioritization • Coordinate post-event reviews between client and RainFocus account team • Manage expectations, scope and priorities of implementation • Ensure that all project artifacts are captured and maintained • Monitor and manage project financial performance against targets • Manage and present change orders for customers to identify tasks and deliverables outside of the original scope of work project plans

• Responsible for all operational aspects of guiding new customers through an implementation lifecycle and onto our technology platform. • Conduct analyses and assess the team’s practices to ensure efficient operation. • Focus on improving implementation procedures and tooling for a seamless process. • Proactively communicate action plans, status, and proposals with stakeholders. • Assist management with ticket escalation, process improvements, and mentoring new team members. • Own and manage facets of the Onboarding process for new customers. • Query and extract data using SQL, C#, and Python. • Communicate status updates by phone and email to stakeholders and customers. • Obtain customer data, test quality and expected functionality. • Manage multiple ongoing projects and client communication. • Resolve relevant support tickets and suggest process improvements.

• Own the end-to-end launch of new practices • Regularly present on progress to Geode’s executive leadership • Monitor project plans across multiple practice openings • Collaborate with Business Development team • Identify project risks and provide management recommendations • Build launch plan coordinating with technology, operations and marketing