• Plan and drive project implementation • Identify and manage project scope, goals and deliverables • Define tasks and required resources • Disentangle escalations to ensure achievement of project timelines and positive client outcomes • Align with clients on key project milestones • Build and maintain project plans • Identify and manage dependencies, risks and priorities • Coordinate multiple work streams to remove obstacles • Communicate formal weekly status to client & RainFocus stakeholders • Co-facilitate workshops with clients and solution consultants and architects to define configuration requirements and capture action plans • Solicit feedback from clients and team members to drive prioritization • Coordinate post-event reviews between client and RainFocus account team • Manage expectations, scope and priorities of implementation • Ensure that all project artifacts are captured and maintained • Monitor and manage project financial performance against targets • Manage and present change orders for customers to identify tasks and deliverables outside of the original scope of work project plans

• Responsible for all operational aspects of guiding new customers through an implementation lifecycle and onto our technology platform. • Conduct analyses and assess the team’s practices to ensure efficient operation. • Focus on improving implementation procedures and tooling for a seamless process. • Proactively communicate action plans, status, and proposals with stakeholders. • Assist management with ticket escalation, process improvements, and mentoring new team members. • Own and manage facets of the Onboarding process for new customers. • Query and extract data using SQL, C#, and Python. • Communicate status updates by phone and email to stakeholders and customers. • Obtain customer data, test quality and expected functionality. • Manage multiple ongoing projects and client communication. • Resolve relevant support tickets and suggest process improvements.

• Own the end-to-end launch of new practices • Regularly present on progress to Geode’s executive leadership • Monitor project plans across multiple practice openings • Collaborate with Business Development team • Identify project risks and provide management recommendations • Build launch plan coordinating with technology, operations and marketing

• Creates and manages project plans and timelines for client initiatives within multiple workstreams • Works with project lead in managing all aspects of projects from conception to completion • Addresses and responds to client requests, with support from the Account Director • Supports the financial and project management of assigned projects to ensure successful execution and outcome, including project reconciliation • Provides task-based project management support, assisting wider delivery teams in meeting day-to-day tasks, including project routing, timeline development and maintenance, and budget/hours management/monitoring • Triages competing requests and finds solutions for capacity and resource issues • Raises swift awareness to proactively head off issues that put projects at risk for staying on time and on budget and maintains our standards of quality and value • Coordinates submission preparation and conducts follow-up as necessary • Reviews revision requests to ensure they fit with the needs of the project; coordinates with delivery teams for execution • Owns and maintains internal/client status sheets • Follows up on action items via email post meeting • Sends deliverables to client/key leaders • Assists as day-to-day contact with client • Is fully trained on client systems and dedicated to compliance in use of these systems • Monitors projects to confirm milestones and deliverables are met • Creates and manages project folders on Egnyte for all projects