• Drive planning, coordination, and execution of North America sales and marketing programs • Provide insight-driven recommendations to inform future go-to-market planning • Translate leadership priorities into actionable initiatives with defined milestones • Build dashboards, trackers, and reporting mechanisms to enable data-driven decisions • Partner with cross-functional commercial teams to support campaign execution and field enablement • Support structured account planning, engagement cadence, and prioritization models • Develop and maintain North America monthly and quarterly business reviews • Lead content planning and presentation development for monthly and quarterly North America All-Hands calls • Prepare presentations and briefing materials for leadership meetings

• Assist travelers with reservations, itinerary changes, authorizations, and troubleshooting within the web-based TMS. • Support preparation and submission of expense reports, ensure required documentation, and coordinate resolution of audit exceptions. • Maintain traveler profiles, permissions, and data integrity within the TMS and integrated reimbursement systems. • Monitor compliance with travel policies, identify exceptions, and escalate non-adherence as required. • Collaborate with the Travel Program Manager and support desk to ensure seamless, end-to-end travel and reimbursement support.

• Maximize the productivity of account manager(s) through direct partnership • Provide operational order management support and handle order escalation • Interact with external customers to provide order status updates, quotes, and other requests • Provide operational assistance to account managers and field sales coworkers with quote creation and order processing • Ensure all government, customer, and seller requirements are followed on orders • Work closely with Services and Project Management team(s) on large projects • Responsible for order management coordination on all customer rollouts • Provide consistent status updates for orders, quotes, or other requests to sales coworkers • Engage proactively with customers to provide order status updates, quotes or other requests • Assist with CDW and Partner badged services requests • Prepare and distribute product configurations and customer quotes • Promptly process orders via SPS and AS400 systems • Manage bids entry, amend, and win bids in Bid Router • Daily maintenance of sales order routers and sales order manager screens • Train and mentor new and existing coworkers • Develop good working relationships with internal departments and clients.

• Oversee end-to-end reconciliation process • Supervise team of analysts • Identify and resolve discrepancies • Collaborate with internal departments and external stakeholders • Contribute to process enhancements and support audit and reporting requirements