Pioneering AI-first solutions, solving complex business challenges through expertise, cloud, data engineering, and AI.
Amazon Connect SME
Location
United States + 1 moreAll locations: United States | Canada
Posted
83 days ago
Salary
0
Seniority
Mid Level
Job Description
Amazon Connect SME
Quantiphi
While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth. If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi! About Quantiphi: - Quantiphi is an award-winning, AI-First digital engineering and consulting company focused on delivering high-impact Services and Solutions that help organizations solve what truly matters. We partner with enterprises to reimagine their businesses through intelligent, scalable, and transformative AI—driving measurable outcomes at the very core of their operations. - Since our founding in 2013, Quantiphi has tackled some of the world’s most complex business challenges by combining deep industry expertise, disciplined cloud and data engineering practices, and cutting-edge applied AI research. Our work is rooted in delivering accelerated, quantifiable business value—not just technology for technology’s sake. - Headquartered in Boston, Quantiphi is a global organization with 4,000+ professionals serving clients across key industry verticals, including BFSI, Healthcare & Life Sciences, CPG, MFG, TME etc. As an Elite and Premier partner to leading cloud and AI platforms such as NVIDIA, Google Cloud, AWS, and Snowflake, we build and deliver enterprise-grade AI services and solutions that create real-world impact. We have been recognized with: - 3x AWS AI/ML award wins. - 3x NVIDIA Partner of the Year title. - Recognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firms. - We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators. - We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023. Be part of a trailblazing team that’s shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here! For more details, visit: Website or LinkedIn Page. Role: Amazon Connect Specialist Experience Level: 7+ years Employment type: Full Time Location: Remote (USA/Canada) Description: We are seeking an experienced Amazon Connect Specialist to join our team. This role will involve designing, deploying, and managing Amazon Connect-based contact center solutions, ensuring optimal performance and a seamless customer experience. The ideal candidate will have end-to-end expertise in the configuration, integration, and administration of Amazon Connect and the ability to collaborate with business stakeholders to deliver innovative contact center solutions. Must have skills: Amazon Connect Expertise: - Hands-on experience with Amazon Connect, including configuration, building user-friendly call and chat flows with automation capabilities - Proficiency in Amazon Connect Voice and Chat flows, Queues, Routing Profiles, Contact Lens, Step by Step Guides, Amazon Q for Connect, Agent workspace, Customer Profiles and cases - Design, configure, and deploy Amazon Connect contact center solutions, including routing, IVR, and queue management - Integrate Amazon Connect with external systems, CRM tools (e.g., Salesforce, ServiceNow), AWS services (e.g., Lambda, S3), databases, and other backend systems - Experience Architecting an end-to-end omnichannel cloud contact center with Amazon Connect, Lex, Pinpoint and other AWS services - Proficient in AWS Lambda, API Gateway, and other serverless services - Ability to implement test scripts to confirm quality, reliability, and efficiency of technologies - Experience designing disaster recovery mechanisms and handling designing a scalable architecture - Familiarity with scripting languages such as Node.js or Python for creating AWS Lambda functions Customer Experience Optimization: - Strong understanding of IVR design, call routing, and skills-based routing within Amazon Connect - Implement best practices for call routing, IVR flows, and integration with AWS AI services like Amazon Lex and Polly - Optimize Amazon Connect workflows for enhanced customer interactions Administration & Support: - Monitor and troubleshoot the performance of the Amazon Connect environment - Conduct regular performance reviews and ensure compliance with industry standards and security requirements Automation & Integrations: - Experience in CTI integration with CRM - Leverage AWS Lambda, Amazon Lex, and other AWS tools for process automation - Collaborate with development teams to create custom integrations using AWS SDKs or APIs Training & Documentation: - Create and maintain documentation for Amazon Connect solutions and workflows - Provide training and support to users and administrators on the operation and troubleshooting of the system Communication Skills: - Strong written and verbal communication skills to interact with internal teams and customers effectively Good to have skills: Amazon Connect Certifications: - AWS Certified Solutions Architect – Associate or AWS Certified Developer – Associate - Amazon Connect-specific certifications or experience with contact center implementations AI & Machine Learning Experience: - Experience with AI-driven solutions like Amazon Lex for building chatbots or conversational agents Security & Compliance Knowledge: - Familiarity with AWS security best practices, including IAM policies, data encryption, and ensuring compliance with standards like GDPR, PCI-DSS, etc Reporting & Analytics: - Experience using Amazon QuickSight, Tableau, or other analytics tools for building reports and dashboards Project Management Skills: - Ability to lead and manage projects from inception to completion, including gathering requirements, managing timelines, and delivering solutions - Experience working in an Agile and DevOps environment. What is in it for you: - Make an impact at one of the world’s fastest-growing AI-first digital engineering companies. - Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues. - Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines. - Stay ahead of the curve—immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Related Guides
Related Job Pages
More Software Engineer Jobs
Python Software Engineer (GenAI)
ClarioTransforming Lives by Unlocking Better Evidence | Decentralized clinical trials | Broadest endpoint technology
Join Clario as a Software Engineer in our GenAI department and play a leading role in building the next generation of AI-powered solutions for the biopharmaceutical and healthcare industries. As a senior engineer, you will architect, develop, and deploy advanced agentic and multi-modal AI systems that drive innovation, improve patient outcomes, and set new industry standards. This is a unique opportunity to work at the forefront of generative AI, collaborating with world-class experts in a dynamic, mission-driven environment. What You’ll Be Doing - Design, develop, and deploy robust AI-powered applications, with a focus on agentic and multi-modal AI systems. - Architect scalable, production-grade software solutions using modern programming languages (Python preferred) and AI/ML frameworks (e.g., PyTorch). - Lead the end-to-end development lifecycle: from ideation and prototyping to deployment and monitoring in cloud environments (AWS preferred). - Collaborate closely with AI researchers, scientists, software developers, and product managers to translate business needs into technical solutions. - Build and optimize data pipelines for training, evaluating, and serving AI models. - Implement best practices for code quality, testing, CI/CD, and DevOps within the GenAI team. - Mentor and guide junior engineers, fostering a culture of technical excellence, innovation, and continuous learning. - Stay current with advancements in AI, agentic systems, cloud engineering, and drive their adoption within the team. - Contribute to strategic planning, technical roadmaps, and cross-functional initiatives that align with organizational goals. What We’re Looking For - Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field - 2+ years of software engineering experience with a strong track record of building cloud solutions (AWS or similar platforms) - Strong proficiency in Python or other programming languages such as Go - Experience developing and maintaining APIs in Python using frameworks such as FastAPI - Hands-on experience deploying and operating backend services in Kubernetes-based environments - Experience working with relational databases and vector databases - Experience serving and operationalizing models in cloud environments using technologies such as Amazon SageMaker or Bedrock - Strong understanding of cloud architectures and DevOps practices (AWS and GitLab CI/CD preferred) - Proven ability to lead complex technical projects and mentor other engineers - Excellent problem-solving, communication, and collaboration skills - Strong commitment to code quality, security, scalability, and performance - Passion for innovation and staying current with emerging technologies We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The duties and responsibilities listed in this job description represent the major responsibilities of the position. Other duties and responsibilities may be assigned, as required. Clario reserves the right to amend or change this job description to meet the needs of Clario. This job description and any attachments do not constitute or represent a contract. The Department Head has the discretion to hire personnel with a combination of experience and education, which may vary from the above listed qualifications.
Labcorp is seeking a Senior Workday Integration/ Extend Developer to join our team in Bengaluru city, Karnataka state. Labcorp is seeking a remote based to join our Team! Work Schedule- 2nd Shift (India) Job Responsibilities - Identify, assess, and solve sophisticated business problems for integrating the Workday cloud application with external applications across a wide array of Human Capital Management functions, where analysis of situations or data requires an in-depth evaluation of variable factors - Lead the design, build, and testing of Workday integration code base including Studio, EIB, Cloud Connect, Orchestrate, API, RaaS, DT, Extend and supporting 3rd party coding - Partner with HR, Payroll, Finance, and IT teams to understand business requirements and translate them into scalable integration solutions. - Work with business to analyze, research, debug and resolve Workday Integration production related issues. - Identify opportunities to enhance integration performance, automate processes, and improve system efficiency. - Ensure integrations adhere to security best practices, data privacy regulations, and compliance standards. - Lead integration testing activities, prepare test scripts, conduct Unit and UAT testing. - Write and maintain XSLT, and MVEL expressions to manipulate data and automate business logic within Workday Studio Integrations - Thoroughly document integration processes, configurations for future reference - Experience working in Agile environments, managing multiple projects, and meeting deadlines. Minimum Qualifications Bachelor's degree in computer science, engineering, or a related field Additional Job Standards - 6+ years of demonstrated ability with data migration, integration development, report building / RaaS, or software development - 4+ years of experience in Workday Integrations development, including Workday Studio, Core Connectors, EIBs, Web Services (SOAP, REST), Extend, and Workday APIs. - Prior Workday Extend experience, developing at least 2+ app use cases required. - Hands-on Workday experience developing and supporting end-to-end Integrations across multiple functions, such as Core HCM, Compensation, Recruiting, Learning, Finance, Benefits, IT and Procurement - Experience in all phases of the technology implementation lifecycle (requirements gathering, design, build, testing, and launch) - Experience in leading a design session, reviewing, and assisting in the creation of project deliverables - Advanced skills with RaaS, EDI, Web Services, XSLT, Java, .Net or other integration technology - Experience in dealing with XML and JSON data structures - Proficiency in MVEL (MVFLEX Expression Language) and XSLT for writing custom business logic within Workday Studio Integrations. - Familiar with XML Transformations, Namespaces, XSD - Experience in dealing with SOAP and REST APIs - Familiar with ServiceNow case management - Adept working with agile methodologies and delivery - Effective communication skills in explaining complex concepts in simple terms and understanding HR internal and vendor processes - Excellent analytical and problem-solving skills Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
Staff Software Development and DevOps Engineer
CVS HealthBringing our heart to every moment of your health.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Staff Software Development Engineer on the team, you'll be responsible for leading efforts to end to end CI/CD pipelines, align and build clean security processes, build software applications, CLI tools, out of the box observability, and a deployment platform that enable teams across CVS Enterprise to build, test, preview, deploy and operate systems with reduced lead time and stack complexity. Specifically, this role will be focused on building out a clean CI/CD experience which includes a clean security posture for customers providing a seamless, efficient customer CI/CD experience. Additionally have a good understand with working within Cloud providers with a focus on efficient infrastructure. The engineer will have laser focus on customer experience and building out solutions that align to enterprise initiatives and team objectives delivering scalable solutions. **Ideal candidate can be anywhere in the US working remote or hybrid model in one of the hub locations in IL , TX, NY, RI, however need someone who can work in CST time zone ** Required Qualifications - 7+ years of overall backend development experience on enterprise class applications. - 6+ years of experience working as DevOps Engineer with building standardized workflows, templates, reusable pipelines , maintaining runners, runner pools , node pools. - 3+ years experience with End-to-End CI/CD i.e. Github, Github Actions, Artifact management such as JFrog. - 2+ years experience partnering with architecture, product, and program management teams to influence product development decisions. - 3+ years of experience with backend technologies, such as Java, C#, Python, Helm, Golang. - 2+ years experience with Kafka and similar technologies. - 2+ years experience with PostgreSQL or similar RDBMS experience. - 3+ years experience with large public cloud technologies i.e. GCP, Azure, AWS, etc and container orchestration tools such as Kubernetes. - 3+ years of experience with leading teams who follow a Scrum/Agile development methodology. - 2+ years of experience automating through scripting and/or CLIs. Preferred Qualifications - Experience with full stack development. - Experience with observability, Telemetry for infrastructure services. - Experience training and mentoring other engineers. - Ability to understand the performance of a largely scaled infrastructure platform. - Demonstrate Ownership and Accountability with the ability to thrive in a remote working setup with other team members. - Ability to identify customer needs and pain points and identify self-service automation solutions. - Ability to think “Out of the box” to solve complex issues for the enterprise. - Ability to present the benefits and drawbacks of various architecture designs for infrastructure. - Experience with additional tools such as Octopus, Teamcity, Jenkins is a plus. Education Bachelor’s degree, or equivalent experience (HS diploma + 4 years relevant experience) Pay Range The typical pay range for this role is: $106,605.00 - $260,590.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Engineering Member – Pre-training, Data Research
poolsideWorld's most capable AI for software development
• You’ll be working on our data team focused on the quality of the datasets being delivered for training our models. • This is a hands-on role where your #1 mission would be to improve the quality of the pretraining datasets by leveraging your previous experience, intuition and training experiments. • This includes synthetic data generation and data mix optimization. • You’ll closely collaborate with other teams like Pretraining, Postraining, Evals, and Product to define high-quality data needs that map to missing model capabilities and downstream use cases. • Staying in sync with the latest research in the fields of dataset design and pretraining is key to success in this role. • You will constantly lead original research initiatives through short, time-bounded experiments while deploying highly technical engineering solutions into production. • With the volumes of data to process being massive, you'll have a performant distributed data pipeline together with a large GPU cluster at your disposal.




