• Manages a list of our strategic customers and important initiatives. • Provides customers with business, technical, and product knowledge. • Develops/executes effective success plans to drive customer outcomes. • Educates customers on how existing and new product features/functionality will contribute to the growth of their business. • Works closely with CS leadership to define and execute best practices for account management. • Assists others at OutSystems as they support the customers in their digitalization journey. • Works closely with Account Executives and Customer Success Engineers to identify and nurture customer renewal and growth opportunities to closure. • Acts as the Voice of the Customer. • Identifies and quantifies the key factors for customer success and then communicates them effectively to drive the solutions provided by OutSystems. • Develops a plan to meet this criterion based on regularly cadenced communications with the customer (QBRs, Executive Meetings, etc.). • Brings intelligent and relevant product feedback and recommendations from customers back to the Product Management team. • Travels as needed to meet with Customers in person. • Develops a plan to increase the penetration at your Customers that provides for increased OutSystems executive visibility. • Innovates to make an impact: on your customers, your team, and the company.

• Responsible for maintaining a rolling forecast by SKU for the assigned Accounts owning the demand plan. • Act as owner and subject matter expert for Blue Ridge Demand Planning and Forecasting. • Act as subject matter expert for demand planning processes in Blue Ridge Demand Planning, including standard work, documentation and enhancements. • Scope, design and implement updates to Blue Ridge Demand Planning design as business and supply chain footprint evolve. • Partner with Account Leads within each Sales Channel to understand product demands (promotions, marketing events, historical sales, door changes, etc.). • Provide trends, forecast misses and other intelligence to help inform Account Leads within each Sales Channel during Monthly Demand Review. • Support new product launches and account initiatives by analyzing budget/sales inputs and providing Demand Planning recommendation. • Support Supply Planning and Distribution with forecasts to drive production, distribution requirements and capacity analysis.

• Ensuring clinical trial sites operate efficiently, meet timelines, budget, and quality expectations through remote oversight of clinical sites. • Working closely with Regional Site Directors and other Research Operations leaders. • Ensures the execution of clinical trial activities in compliance with all applicable regulations. • Provides close and continued communication with site employees, provides training and mentoring to enhance performance and adherence to best practices. • Ensure engagement of the team. • Close collaboration with cross-functional teams, including site-level leadership, to drive successful clinical trial execution, develop site staff, and position sites for study awards. • Responsibilities include site onboarding, maintaining site research readiness, coaching site staff, reviewing site metrics for decision-making, compiling and leading monthly business reviews, and ensuring quality oversight. • Key development areas include Adverse Event reporting, Motivational Interviewing, regulatory and compliance updates, and operational changes related to program quality monitoring. • Craft and execute a strategic approach that enhances site performance, drives business outcomes, and supports the success of Site Operations across their region.

• Provide technical support to project teams on changes affecting the infrastructure • Manage operations and maintenance activities • Provide technical expertise on telecom systems in production • Provide Level 2 technical support for supervision and maintenance teams • Keep reference documentation up to date and ensure compliance with project and maintenance partners • Oversee contract holders/vendors responsible for maintenance services • Manage support and subcontracting contracts