At Insmed, every moment and every patient counts — and so does every person who joins in. As a global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare diseases, you’ll be part of a community that prioritizes the human experience, celebrates curiosity, and values every person’s contributions to meaningful progress. That commitment has earned us recognition as Science magazine’s No. 1 Top Employer for five consecutive years, certification as a Great Place to Work® in the U.S., and a place on The Sunday Times Best Places to Work list in the UK. For patients, for each other, and for the future of science, we’re in. Are you? About the Role: We’re looking for an Associate Director, Clinical Risk Management and Process Improvement on the Clinical Operations / Business Operations team to help us expand what’s possible for patients with serious diseases. Reporting to the Director, Clinical Process, Excellence, Training & Compliance you’ll be a member of the Clinical Business Operations group within Development Operations. This role is responsible for using a data-driven approach (Risk-Based Quality Management - RBQM) to guide and support the proactive identification, assessment, and mitigation of risks within clinical studies to ensure subject safety and data integrity. This role is remote and drives continuous improvement by analyzing clinical study processes, identifying bottlenecks, and implementing solutions to enhance operational efficiency. What You'll Do: In this role, you’ll have the opportunity to train and guide CST members to proactively identify, assess, and mitigate risks to patient safety and data integrity throughout the clinical trial's lifecycle providing input based on trend assessment and therapeutic area expectations. You’ll also: - Collaborate with CST to design and implement study-specific risk-based monitoring and data analytics strategies. - Oversee the development, maintenance, and execution of study-specific Risk Register and Plans. - Provide advice and possible recommendations for enhancements to the framework and timely completion of goals/tasks. - Evaluate current clinical operational processes and workflows to identify inefficiencies, conduct root cause analysis (RCA) to determine solutions, propose and implement improvements to enhance efficiency and quality. - Mentor teams in process improvement philosophies to cultivate a company-wide culture of continuous improvement. - Support implementation efforts (e.g., training, creation of performance support tools) for new/revised procedures - Attend relevant external courses and/or conferences to stay current with best practices and evolving industry trends, share and apply relevant learnings with Insmed team. - Collaborate with cross-functional teams (Clinical Trial Operations, Clinical Development, Data Management, Programming, Regulatory, Quality Assurance, DSPV) to drive operational excellence. - Provide oversight of vendors/contractors supporting risk management activities Who You Are: You have a Bachelor’s degree (Master’s degree preferred) with 8+ years of experience with Phase 1-3 clinical study operations with a focus on risk management and quality assurance or process improvement. You are or also have: - A deep understanding of ICH-GCP, regulatory (e.g., FDA, EMA, PDMA) requirements, and experience with RBQM methodologies - At least 2 years of process improvement experience with demonstrated ability to manage process improvement projects, including developing project timelines, coordinating with teams, and ensuring effective execution, creating process documentation, and establishing performance metrics (KPIs). - Excellent interpersonal, verbal, and written communication skills for effective collaboration and reporting with demonstrated ability to lead and influence teams to drive proactive problem-solving and effective decision-making in a matrix environment - Knowledge of data-driven methodologies such as Lean Six Sigma or Kaizen to support process improvement efforts; proficient at process mapping and data analysis - Proven ability to manage complex projects and lead cross-functional teams. - Strong ability to analyze data, identify operational issues, and develop solutions to enhance operational efficiency - Individuals must demonstrate the ability to interact successfully in a dynamic and culturally diverse workplace. - Must successfully exhibit Insmed’s five (5) core corporate competencies of: Collaboration, Accountability, Passion, Respect, and Integrity; along with any other position specific competencies. #LI-TB1 #LI-Remote Pay Range: $164,000.00-213,000.00 Annual Life at Insmed At Insmed, you’ll find a culture as human as our mission—intentionally designed for the people behind it. You deserve a workplace that reflects the same care you bring to your work each day, with support for how you work, how you grow, and how you show up for patients, your team, and yourself. Highlights of our U.S. offerings include: - Comprehensive medical, dental, and vision coverage and mental health support, annual wellbeing reimbursement, and access to our Employee Assistance Program (EAP) - Generous paid time off policies, fertility and family-forming benefits, caregiver support, and flexible work schedules with purposeful in-person collaboration - 401(k) plan with a competitive company match, annual equity awards, and participation in our Employee Stock Purchase Plan (ESPP), and company-paid life and disability insurance - Company Learning Institute providing access to LinkedIn Learning, skill building workshops, leadership programs, mentorship connections, and networking opportunities - Employee resource groups, service and recognition programs, and meaningful opportunities to connect, volunteer, and give back Eligibility for specific programs may vary and is subject to the terms and conditions of each plan.  Current Insmed Employees: Please apply via the Jobs Hub in Workday. Insmed Incorporated is an Equal Opportunity employer. We do not discriminate in hiring on the basis of physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement. Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, please contact us by email at TotalRewards@insmed.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Applications are accepted for 5 calendar days from the date posted or until the position is filled.

• Analyze & Solve Problems: Use your knowledge of performance analysis techniques—including trending, root-cause analysis, and gap analysis—to uncover insights and help the business understand what’s happening and why. • Build Dashboards & Reports: Assist in creating, enhancing, and maintaining dashboards and visual tools that help teams track and manage operational performance with confidence. • Translate Business Needs: Work with partners to understand requirements and convert them into conceptual and logical data models that enable accurate and meaningful reporting. • Transform & Visualize Data: Extract, manipulate, and prepare data from multiple sources, turning it into intuitive formats that make it easier for teams to understand performance trends. • Support Operational Excellence: Provide broad analytical and operational support that empowers your business unit to operate efficiently and effectively. • Deliver Key Performance Insights: Collaborate with internal partners to provide critical performance data related to products, channels, and member experiences. • Study Performance Trends: Conduct analytical studies that surface meaningful insights about emerging patterns, risks, and opportunities. • Use BECU Systems for Deep Analysis: Leverage internal systems for querying, modeling, forecasting, trending, variance analysis, and additional forms of operational assessment. • Break Down Complex Problems: Analyze organizational data and challenges, helping stakeholders understand root issues and possible solutions. • Contribute to Research Efforts: Support qualitative and quantitative primary research through all phases of project execution. • Gather Strategic Insights: Identify and gather data that supports assessments, long-range planning, and evaluations of potential new or enhanced products and services. • Generate Action-Oriented Insights: Provide creative, strategic insights into key business drivers, market conditions, industry trends, and member needs. • Support Recovery Partner Accuracy: Manage placement and maintenance records for third‑party collection agencies—sending and recalling accounts, reconciling data, ensuring timely updates, and preserving data integrity and compliance across recovery partners. • Take on Additional Opportunities: Perform additional duties as assigned that contribute to team and organizational success.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Debt Negotiator (Creditor Escalations), you’ll help clients regain control of their financial futures by negotiating directly with creditors and law firms to secure favorable settlements and resolve accounts with integrity and efficiency. The Debt Negotiator (Creditor Escalations) role centers on high-volume creditor negotiations conducted in accordance with the FDCPA (Fair Debt Collection Practices Act), with the goal of reaching settlements that are in the best interest of our clients. You’ll manage client files, research account details, and maintain momentum by averaging about 4 hours of talk time and 20–30 outbound calls per day to keep accounts moving toward resolution. Every interaction requires proactive urgency and the use of proven negotiation practices to maximize client savings and close accounts effectively, accelerating their path toward financial stability. Step into a role where you boldly advocate for clients seeking debt relief, leading each negotiation with confidence and a commitment to transforming lives. If you’re motivated by impactful conversations, fast-paced problem-solving, and seeing the results of your work every day, this is a role where you’ll thrive. This is a full-time remote role with an expected start date of 4/27/2026. Responsibilities - Negotiate client debts to completion by communicating client hardships, reviewing client savings to determine funds necessary to complete settlements, and obtaining a settlement that will halt legal action. - Establish and maintain contact relationships with law firms. - Analyze client portfolios to determine the best strategy to help clients achieve financial freedom as quickly as possible. - Review client's banking account to determine funds necessary and available to execute the program. - Responsible for achieving monthly KPIs set by management. - Gather and submit required legal documentation for approval and payment of accounts. - Liaise with law firms for client account data and document exchanges. - Work with attorneys and paralegals to resolve accounts where the collection effort has been escalated to a law firm. - Communicate with creditors via phone or email to get up-to-date information, including litigation information in service to provide client debt relief. - Work with other members of the team to ensure efficient process. - Manage confidential information/documents with a high level of discretion. - Perform other duties as directed by manager(s). Qualifications - Bachelor's degree preferred, or relevant work experience. - Experience working in a metrics based/goals driven environment preferred. - Analytical mindset with a strong business acumen, professionalism, and communication skills. - High energy, competitive, articulate, passionate, and motivated to provide best in class service for clients. - Desire to work in a collaborative, team-oriented environment. - Multi-tasker with great organizational skills. - Ability to easily build rapport with clients and creditors. - Computer competency and ability to work with a computer. - Prior experience using a CRM platform (Salesforce preferred). - Prioritize multiple tasks and projects simultaneously. - Exceptional written and verbal communication skills. - Punctuality expected, ready to report to work on a consistent basis. - Attain and maintain high performance expectations on a monthly basis. - Work in a fast-paced, high-volume setting. - Use and navigate multiple computer systems with exceptional multi-tasking skills. - Remain calm and professional during difficult discussions. - Take constructive feedback. - Available for full-time position, overtime eligible if classified non-exempt. Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. Base rate for this position starts at $19.81/hr ($41,204.80 annually). Role is eligible for performance-based bonuses which bring total average compensation to $80,000 annually. The top 25% of the team can make up to $90,000. Benefits - Generous Medical, Dental, and Vision Benefits. - 401(k) with Company Match. - Paid Holidays, Volunteer Time Off, Sick Days, and Vacation. - 12 weeks Paid Parental Leave. - Pre-tax Transit Benefits. - No-Cost Life Insurance Benefits. - Voluntary Benefits Options. - ASPCA Pet Health Insurance Discount. - Access to your earned wages at any time before payday.

• Ensure timely and accurate submission of patient statements • Ensure proper follow-up is performed on all outstanding balances • Evaluate eligibility for Copay Assistance & Hardship Program and identify possible funding sources • Follow internal and external policies and procedures • Escalate problems as necessary to ensure timely resolution • Ensure balances that are billed to a patient are appropriate by reviewing the primary payer EOB and other account information as necessary • Maintain the patient billing phone line and answer and respond to patient questions and concerns in a timely manner • Submissions & Collections of Copay Assistance Payor accounts for assigned payers • Re-enroll patients yearly for Copay Assistance and Hardship Programs • Additional duties as assigned